We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 stars +” 5 of 5 stars
Review of Hilton Puerto Vallarta Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
You added Hilton Puerto Vallarta Resort to your Saves list
Hilton Puerto Vallarta Resort
4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico   |  
Hotel deals
Hotel website
Hotel amenities
Special Offer
Leisure Escape Package
Ranked #31 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
Lexington, Kentucky
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“5 stars +”
5 of 5 stars Reviewed December 11, 2012

This is a new hotel that is still working out the kinks, however they went out of their way to make our 2 night stay near perfect. The food was actually really good. If you go to the buffett, know what might have been cooking for a couple hours before you get it. There are so many high quality items, it's your fault if you get a below average meal. The french restaurant was a gourmet experience that totally caught us off guard. We went there for both dinners, because of their diverse menu. We thought All-Inclusive would mean average-to-above average food. The Hilton showed much higher quality. The pool is awesome, though the servers could be a bit more proactive with approaching those that arrive down to the pool area. Approaching people to take drink orders will be a nice improvement. Also some more frequently available sushi would be nice. The hotel is nice and small, so you can get from your room to the pool in two minutes. That is a big bonus that many people over-look when staying at a mega-resort. Service was 10 out of 10. Maybe we got lucky with our stay, but honestly I have to give this new hotel some props. Great work guys!!!!

Room Tip: Junior Suite with roof top hot tub. How can you beat that?
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,301 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Las Vegas
Level Contributor
58 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 5, 2012

We have been to Puerto Vallarta many times but the last time was 8 years ago and I know we will be going back to the Hilton soon because this was the best stay in Puerto Vallarta ever. When I planned this vacation I figured I would give Hilton a few months after they opened and I guess they have worked out all of the kinks because we really had no problems. When we got to the hotel around 2PM we asked for a room on a high floor and asked if they could upgrade us (we had booked a full oceanview room). They upgraded us to a junior suite with a rooftop jacuzzi but told us our room was not ready which I now find funny since the hotel was only 25% full and the rooms around the one we got were never occupied during our whole stay. Anyway, we went to the buffet to have lunch and when we finished our room was ready. Throughout our stay the service was exceptional and all the staff bent over backwards to be of service. The room was large, airy and bright. The only issue we did have was a bad odor in the bathroom a day before we were leaving. We called for service and got the night manager who was willing to move our room but we chose to stay put and they did get the problem taken care of. The pool was beautiful and at times we had the whole area to ourselves. They have several choices of chairs and cabanas and they are all great. The two gals providing drinks and snacks were always there and very attentive. We found all the food to be exceptional. Of course there will always be things that are not to your liking but overall the presentation and selections were fabulous. As for Ely at the buffet, as he was the best waiter in the whole place. We ate at the french, mexican and brazilian restaurants and enjoyed all of them immensely. The last night of our stay we ate at the mexican restaurant and were the only ones there. My suggestion to them was to offer a special on the menu each night since we were eating at the same restaurants more than one time and we would have liked to see something different on the menu to choose from. We visited the rooftop pool and bar most nights and had the sushi which was not consistent - some nights better than others but it was beautiful to see the sunset from them and not have any kids although I have to say there were not to many kids at the time we were there. The day before we left they started giving out a daily newsletter with what was happening since so many guests has asked about it. We did try to mail some postcards to our grandkids but no where in the hotel did they have stamps to purchase. The front desk sent us to the concierge, the concierge sent us to the shops and after not being able to buy any the concierge offered to take them to the post office on her way home and mail them for us - just another example of the above and beyond service they offered. Can't say enough good things about the whole vacation.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
174 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed December 5, 2012

We just returned from staying here for 10 days and what was the best vacation of our lives. When we arrived, we went through the hotel information that was provided in our room to familiarize ourselves with what the hotel had to offer. A lot of the information was inaccurate so I was worried that it might be indicative of what was in store. Not at all! This hotel is beautiful and the staff is a group of high quality customer service professionals. Although we spent our pool time at the adult pool, the two main pools were never crowded. We were not traveling with kids but noted that there are many activities and staff to keep them entertained. The two dinner restaurants were every bit of five star quality. The manager is to be commended for a job well done. This hotel looks exactly like the photos (no trickery here). The beach is great. Not that we bothered, but if the all you can eat is getting to you, the gym is one of the best I've seen. When you change your money at the airport, get a stack of 50's and 100's (pesos), if you want to tip, it's hard to get change. This was the most relaxing vacation. If you're considering this hotel, do yourself a favor and book it!

Room Tip: We booked a partial ocean view but requested the highest floor possible. To our surprise we got a f...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Healdsburg, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 4, 2012

We just got back from a week at the new Hilton in PV. We loved it. It's small, new, clean, and they are trying to hard. There are still a few kinks they need to work out, but everyone has such a great attitude.

When we arrived, we had booked a "Partial Ocean View" room. The room they showed us to smelled musty. I have allergies, so knew that would be a problem. They moved us to a different room and at first blush, it looked great. Until we walked in two steps, the bed wasn't made. It had two balconies overlooking the pool area, but you could smell the vents from the kitchen and the lock on the door was broken. Oops. We offered that they could get the room made up and we'd go and get dinner. But they moved us to yet another room. The room was ended up with was obviously a new room...smelled new, nothing broken. It was fantastic. We appreciate the way the front desk worked with us to get a room that worked. We didn't get our "partial ocean view," but they called the room a "junior suite" I guess because it had a sofa bed. The balcony overlooked the pool. It had a small refrigerator with soda, beer, water and a chocolate yummy thing. There was also a coffee pot and the coffee was pretty good. We brought our own coffee and didn't try the hotel's coffee until the last day after we'd run out of what we brought along.

The bathroom was huge! It has a big tub, a shower that would accommodate four people easily, a double sink with a long counter and plenty of room to put our belongings, and a w.c. The TV is a new Sony flatscreen and the alarm clock is also a Sony. The clock/radio had so many buttons...not sure how to work it. Not a problem though. The clock was fine.

The resort has two restaurants that are open six days, French one and a Mexican one. The buffet restaurant is open all the time, and a Brazilian one open for dinner one night a week. We enjoyed all the restaurants...found things we liked in each. The presentations were beautiful too. Our servers--Carlos, Israel, Angel, Emil...were all very friendly, professional, and helpful.

Around the pool they had some covered seating, and then some other seating. We preferred the more comfortable cushy seats with an awning over them to block out some of the hot sun. The pools are beautiful and kept up well. We didn't like all the babies with diapers in the pool, On top of the newer building there is another infinity pool with a bar and they serve sushi starting at 5 pm. It's an adult only area...which is really nice. No screaming kids there.

We met people whose kids REALLY enjoyed the kids club they have there. It's nice for the parents to get a break from the kids on their vacation. They did crafts, games, they have video games, a small playground. If I were little, I'd like it!

Some suggestions for making the resort better: give all the guests an activity calendar for the week, so people can plans if they want to participate. have better signage for the coffee bar in the atrium. make sure all guests know about the adult only sushi stuff.

I'd definitely go back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plattsmouth, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 30, 2012

This is going to be a long one. I feel I owe it to the staff for the incredible Thanksgiving week we just had there. First off I am a professor of economics having taught the 'Dismal Science' for over thirty-five years, needless to say I am as critical of analytic as they come. If something is not right, well I don't overlook it and if done correctly I praise it. Money is important to me for the value I achieve from it...cutting to the chase our (wife and myself) stay at the Hilton was the most value for the dollar (peso) vacation--other than our honeymoon on the Big Island--that we have experienced.

Bullet points...

1) The king size bed was like sleeping on a cloud.

2) Our room in the main section on the 6th floor had a breathtaking panorama of the entire coast (I'd recommend you book from 6 - 8 floor)

3) The beach below was expansive and close to pristine with daily grooming.

4) The waves breaking could be clearly heard from the bed at night.

5) The hotel is brand new with few smudges and crystal clear glass, few knowing of it's existence.

6) Our room was spacious with marble floor, shower (rainfall) and vanity.

7) The maid service was excellent--I put them to the test daily with my beach walk unfortunately bringing in some sand which was cleaned up to the grain!

8) Never had a wait or an inconvience for anything--never had a glass or cup go empty.

9) Food at the morning buffett was varied day to day and quite good.

10) Dinner at the French and Mexican resturants was outstanding!

11) Room service was outstanding--one night I was torn between a club sandwich and chicken breast as my wife was ordering on the phone. I finally decided on the chicken, well guess what--they sent up both the club and the chicken--which were both excellent!

12) All the staff were more than helpful and friendly--we requested a late checkout since our flight out was a 5:00 pm and they gave us till 2:00.

13) The children (not many) were all exceptionally well behaved and fun to watch having in the beautiful pool.

14) If one child is one child too many, well I suggest you go up to the upper deck adult only lounge and pool--what I called San Simeon. If you have ever been to the Hearst Castle when the fog rolls in leaving you on Mount Olympus you know what heaven must feel like. Well this is the same feeling I had at the upper deck lounge. Thick white sofas, an infinity pool, salsa music, with flocks of pelicans and soaring friggates for amusement.

15) Drinks. What's the purpose of being at an all inclusive if you don't drink? Well we do and the drinks were incredible. Ben, the head bartender of the upper deck, made the best Long Isl, Ice Teas, and Margaritas I have had in my life! I can still remember the best whiskey sour which I had in 1975 in San Francisco so I'm not extending the truth. The excellent daily fresh sushi, served from noon till three was our lunch as we ate with the gods and were catered like royality.

16) Possible improvement...or rather me being very picky.

a) No bacon served for breakfast on any day we were there (sauages were, but I'm not a fan)
b) The breakfast burritos were excellent, but only served on one day of our stay.

c) It would be great if the theromostat in the room was both fahrenheit as well as centigrade--I finally figured out that 20C = 68F after a couple of days of being too cold or hot--lol. A conversion table above the theromostat would be very helpful.

d) Lobby internet access should always be logged on. It was a pain when someone logged out and the administrator flag then showed until a staff member could be found to re-accessed (the room / hotel wi-fi on the other hand worked great).

17) Suggestions for your stay...

a) Bring along $50 in one dollar bills and $50 in fives--incredible service if you tip given that most don't.

b) Take a bus ride downtown (it helps to have a couple of drinks in you before you do)! Visit the ocean front jungle gift shops and the Catholic Church. We were fortunately enough to have a wedding taking place at the church when were there so we attended the service--what a kick listening to the pipe organ blasting out the wedding march. The bride was beautiful and the groom sweated up a storm dressed in a suit.

c) Leave the chap-stik at home it's humid and hot even in the nice time of the year November - April. We wouldn't have wanted it any hotter or more humid than it was.

d) Noticed that some complained about the rains in April, but we never felt a drop having full sun in the afternoon with mist/fog each morning and then clouding up in the evening--never did see a sunset.

d) Finally, buy something--these people are poor (46% of hte pop. made do with $100 or less income per month) and appreciate any business you can give them and if a small child come up to you with something to sell that you don't want, either buy it and toss it or just give them a dollar.

Room Tip: Main section floors 6-8 for best view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Level Contributor
53 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed November 26, 2012

I have been several times to PV; I have been at Fiesta Americana, Velas Vallarta, Canto del Sol, Melia and now at the Hilton.
I had great expectations after paying for only 2 nights $ 490 USD. For a king oceon view room
First of all, I arrived at 1:00 pm and the room was until 3:00 pm.
Front desk guys and bell boys very attentive and allways smiling.
Room with a very nice view; furniture at room very very average, the sank didi not work, two lights at bathroom did not work, ventilatioon at wc did not work; As well wc was not well cleaned.
As Hilton Honors I try to get some sleepers with front desk and the women who clean the room and I never got them.
Lunch at the restaurant was the worst I have ever taste at a Hilton, I could not eat the meat,, it was a rock.
Second day I try the burgers and the pizza at pool. Burger was just OK. but the pizza was also the worst I have ever taste.
Drinks at bar are also just ok, nothing extraordinary.
Last day when everybody was cheking out and the hotel was going empty; I try to get a late chek out only for two hours more.... they only gave me one.. because they told me that one hour more it was going to be charged to my credit card.
So, First of all after paying that amount of dollars I could really go to a much better hotel in Puerto Vallarta. and I do not know why Hiton is going all-inclusive..
Hilton has to work very hard to keep all the rooms in good conditions and well furniture, And pay more atention to the quality food they serve.

Room Tip: Do not take garden view rooms... the garden views are the buildings just beside the hotel
See more room tips
  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 13, 2012

Visited this amazing hotel for lunch during my recent visit to Puerto Vallarta
It has a complete open plan lobby incorporating checkin counters, car rental desks ,bars and wonderfully comfortable lounge chairs of all different shapes and sizes
Staff is very welcoming from the moment you step out of your car or cab

The rooms/suites are incredible -many with their own jacuzzis or pools
Lovely spa and gym and many different restaurants

Celia Levy
Worldview Travel

Room Tip: Ocean facing where possible
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
0.6 mi away
Fiesta Americana Puerto Vallarta All Inclusive & Spa
Fiesta Americana Puerto Vallarta...
#9 of 124 in Puerto Vallarta
4.5 of 5 stars 622 reviews
0.2 mi away
Crown Paradise Club Puerto Vallarta
Crown Paradise Club Puerto Valla...
#74 of 124 in Puerto Vallarta
3.5 of 5 stars 1,100 reviews
6.5 mi away
Garza Blanca Preserve, Resort & Spa
Garza Blanca Preserve, Resort & ...
#10 of 124 in Puerto Vallarta
4.5 of 5 stars 1,189 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Sheraton Buganvilias Resort & Convention Center
Sheraton Buganvilias Resort & Co...
#34 of 124 in Puerto Vallarta
4.0 of 5 stars 2,241 reviews
1.1 mi away
Melia Vacation Club Puerto Vallarta
Melia Vacation Club Puerto Valla...
#60 of 124 in Puerto Vallarta
4.0 of 5 stars 2,158 reviews
1.3 mi away
CasaMagna Marriott Puerto Vallarta Resort & Spa
CasaMagna Marriott Puerto Vallar...
#14 of 124 in Puerto Vallarta
4.5 of 5 stars 1,880 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Puerto Vallarta Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 124 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Caribbean Online Mgt Corp., Booking.com, Odigeo, BookIt.com, Hotels.com, Orbitz, Priceline and Jetsetter so you can book your Hilton Puerto Vallarta Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Puerto Vallarta Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.