We have been to Puerto Vallarta many times but the last time was 8 years ago and I know we will be going back to the Hilton soon because this was the best stay in Puerto Vallarta ever. When I planned this vacation I figured I would give Hilton a few months after they opened and I guess they have worked out all of the kinks because we really had no problems. When we got to the hotel around 2PM we asked for a room on a high floor and asked if they could upgrade us (we had booked a full oceanview room). They upgraded us to a junior suite with a rooftop jacuzzi but told us our room was not ready which I now find funny since the hotel was only 25% full and the rooms around the one we got were never occupied during our whole stay. Anyway, we went to the buffet to have lunch and when we finished our room was ready. Throughout our stay the service was exceptional and all the staff bent over backwards to be of service. The room was large, airy and bright. The only issue we did have was a bad odor in the bathroom a day before we were leaving. We called for service and got the night manager who was willing to move our room but we chose to stay put and they did get the problem taken care of. The pool was beautiful and at times we had the whole area to ourselves. They have several choices of chairs and cabanas and they are all great. The two gals providing drinks and snacks were always there and very attentive. We found all the food to be exceptional. Of course there will always be things that are not to your liking but overall the presentation and selections were fabulous. As for Ely at the buffet, as he was the best waiter in the whole place. We ate at the french, mexican and brazilian restaurants and enjoyed all of them immensely. The last night of our stay we ate at the mexican restaurant and were the only ones there. My suggestion to them was to offer a special on the menu each night since we were eating at the same restaurants more than one time and we would have liked to see something different on the menu to choose from. We visited the rooftop pool and bar most nights and had the sushi which was not consistent - some nights better than others but it was beautiful to see the sunset from them and not have any kids although I have to say there were not to many kids at the time we were there. The day before we left they started giving out a daily newsletter with what was happening since so many guests has asked about it. We did try to mail some postcards to our grandkids but no where in the hotel did they have stamps to purchase. The front desk sent us to the concierge, the concierge sent us to the shops and after not being able to buy any the concierge offered to take them to the post office on her way home and mail them for us - just another example of the above and beyond service they offered. Can't say enough good things about the whole vacation.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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