We just got back from a week at the new Hilton in PV. We loved it. It's small, new, clean, and they are trying to hard. There are still a few kinks they need to work out, but everyone has such a great attitude.
When we arrived, we had booked a "Partial Ocean View" room. The room they showed us to smelled musty. I have allergies, so knew that would be a problem. They moved us to a different room and at first blush, it looked great. Until we walked in two steps, the bed wasn't made. It had two balconies overlooking the pool area, but you could smell the vents from the kitchen and the lock on the door was broken. Oops. We offered that they could get the room made up and we'd go and get dinner. But they moved us to yet another room. The room was ended up with was obviously a new room...smelled new, nothing broken. It was fantastic. We appreciate the way the front desk worked with us to get a room that worked. We didn't get our "partial ocean view," but they called the room a "junior suite" I guess because it had a sofa bed. The balcony overlooked the pool. It had a small refrigerator with soda, beer, water and a chocolate yummy thing. There was also a coffee pot and the coffee was pretty good. We brought our own coffee and didn't try the hotel's coffee until the last day after we'd run out of what we brought along.
The bathroom was huge! It has a big tub, a shower that would accommodate four people easily, a double sink with a long counter and plenty of room to put our belongings, and a w.c. The TV is a new Sony flatscreen and the alarm clock is also a Sony. The clock/radio had so many buttons...not sure how to work it. Not a problem though. The clock was fine.
The resort has two restaurants that are open six days, French one and a Mexican one. The buffet restaurant is open all the time, and a Brazilian one open for dinner one night a week. We enjoyed all the restaurants...found things we liked in each. The presentations were beautiful too. Our servers--Carlos, Israel, Angel, Emil...were all very friendly, professional, and helpful.
Around the pool they had some covered seating, and then some other seating. We preferred the more comfortable cushy seats with an awning over them to block out some of the hot sun. The pools are beautiful and kept up well. We didn't like all the babies with diapers in the pool, On top of the newer building there is another infinity pool with a bar and they serve sushi starting at 5 pm. It's an adult only area...which is really nice. No screaming kids there.
We met people whose kids REALLY enjoyed the kids club they have there. It's nice for the parents to get a break from the kids on their vacation. They did crafts, games, they have video games, a small playground. If I were little, I'd like it!
Some suggestions for making the resort better: give all the guests an activity calendar for the week, so people can plans if they want to participate. have better signage for the coffee bar in the atrium. make sure all guests know about the adult only sushi stuff.
I'd definitely go back.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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