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“Excellent rooms, amazing bathrooms,super value all-inclusive” 5 of 5 stars
Review of Hilton Puerto Vallarta Resort

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Hilton Puerto Vallarta Resort
4.0 of 5 Hotel   |   Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico   |  
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Ranked #40 of 120 Hotels in Puerto Vallarta
Westwood, California
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
98 helpful votes 98 helpful votes
“Excellent rooms, amazing bathrooms,super value all-inclusive”
5 of 5 stars Reviewed October 20, 2012

We stayed here the first week it opened and were very impressed with the property. Our cousins were staying next door at the Icon Vallarta and wished they had booked at the Hilton. The property is new and beautiful - the decor is hip and comfortable. Great sheets and comfortable beds. The food service is still working itself out. Buffets were okay if you knew what to select and the chefs were always willing to make you an a la carte entree at dinner. The shrimp were divine. Stick with the fish and seafood here as it was always fresh. Meat items were questionable. Great mashed potatoes! If you have the all-inclusive plan (and plan to drink a lot) it is a wonderful deal. My cousin had one drink (a margherita) at the bar and it was $8 plus tip. If you drink a lot of beer, wine and cocktails the all inclusive here is a fabulous deal for getting top shelf drinks.
The staff were very professional and security conscious. We were warned by several staff members not to swim in the ocean due to crocodile sightings on the beach nearby. Our cousins were not so informed at the ICON next door where the pools and hot tubs closed at 9:00pm and they had no choice but to swim in the ocean. All the rooms are the same except some are slightly larger - the ones with the ocean views are more expensive - and not really necessary as you can't see much of the ocean from the ground floor anyway. Pool suites are very nice and convenient! Privacy is somewhat of an issue as people can see you in the pool but it is less problematic at night. If you don't want to mess with cooking on your vacation this property is a great deal right now. I wouldn't stay more than 4 nights though as the food options are really very limited. If you are not on the all inclusive plan the rooms just don't have enough space to 'bring your own drinks' or make your own breakfast. It is not that kind of place.
They advertise sushi and tapas at their Sky Bar but I never saw either one. Maybe during high season they will ramp it up! A really good option in the Hotel Zone. But make sure you ask if it's safe to swim in the ocean - especially after it rains.

Room Tip: Higher floors get a view of the ocean but anyone can go up to the skybar and have a fantastic sunset...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolando M, Manager at Hilton Puerto Vallarta Resort, responded to this review, October 29, 2012
Dear Guest,

We would like to express our most sincere gratitude for your comments and for choosing us for your vacations. Every comment you are pointing us is very important so we can keep on improving our food and service.
Hope to have the opportunity to host you in your next stay at Puerto Vallarta.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Hilton Puerto Vallarta Resort

Address: Avenida de las Garzas s/n | Zona Hote, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #40 of 120 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Puerto Vallarta Resort 4*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
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