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“Great Vacation” 5 of 5 stars
Review of Villa Premiere Hotel & Spa

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Villa Premiere Hotel & Spa
4.5 of 5 Resort (All-Inclusive)   |   San Salvador No. 117 | Col. 5 de Diciembre, Puerto Vallarta 48350, Mexico   |  
Hotel amenities
Ranked #13 of 120 Hotels in Puerto Vallarta
North Richland Hills, Texas
1 review
4 helpful votes 4 helpful votes
“Great Vacation”
5 of 5 stars Reviewed October 19, 2013

Outstanding in every category! Favorably impressed by management and staff being actively involved with the day-to-day activities...very close attention to the details. Consequently, their customer service was superb. Amenities are very well maintained. The location of the hotel is convenient to the downtown district and boardwalk along the beach. The 'all inclusive' feature is well worth the money. The food (and presentation) is amongst the best we've experienced. Our overall experience is a 5++++ stars. We will definitely be returning.

Room Tip: A variety of room upgrades offered. All are excellent and all have an excellent view of the ocean.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, Gerente at Villa Premiere Hotel & Spa, responded to this review, October 24, 2013
Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experiences. It is always great to hear from our guests on how we are doing. We are very thankful for your amazing review from all of the staff and myself. GRACIAS!
We truly look forward on making another Wonderful and “Great Vacation”.
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1,243 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 15, 2013

Wow, we had a great time in Puerto Vallarta staying at the Villa Premiere. I selected this hotel based on reviews on TA (more on that below) and my girlfriend and I had a great time.

We travelled the first week of September and the weather was as expected; some afternoon thunderstorms but they quickly passed and it was nice to get some cool air blowing in, anyway. This hotel is owned by the same group as the Buenaventura next door, though you wouldn't really know it unless you were told. The site is small, relatively secluded (it's at the end of a section of public beach, against a pier) and the staff seem to be on the upper end of the talent pool in the area.

You do indeed get a complimentary glass of champagne and massage on arrival, and the staff were very happy to see us. Everything with our reservation was in order and the room is as shown on the web site; a bit spartan and maybe a little dated, but clean and well-apportioned.

We did the all-inclusive plan ("TI" in spanish) and it was a great option for us not to have to worry about drinks costs and the like. Though I don't think it's expected we did tip a few bucks on each purchase, a little more at dinner. In conversations with the staff it seems they get paid well for the market but still below what you'd expect, so I felt good paying for decent service.

The younger wait staff seem more hungry for the work (and tips) and their service is faster. In the three restaurants and the pool bar, don't expect servicio rapido. We never waited an inordinate amount of time for food, but it's slower than you'd expect stateside. Just be sure not to wait until you're starving.

If you're on the all-inclusive plan the booze is mid-range and not bad; the bartenders seem willing to whip up more interesting concoctions if you're feeling adventurous. The swim-up bar is fun and we met a lot of couples there (mostly on honeymoons) though we ran into a handful of other younger (20-something) unmarried couples, too.

Never had a problem getting a chair by the pool, and people seem pretty good about not hogging a chair if they're not using it. We didn't really hit up the day beds but they are fewer in number so you might want to head out early and grab one if that's your thing.

If you have trouble saying a polite "no," practice before going to Mexico; as noted by others the beaches are public and there are people selling all kinds of knick-knacks. They will walk right up to the pool bar and try to get your attention; just "no, gracias" and they'll skedaddle. It's just a little painful to watch the one person who doesn't have the heart to say no.

As for the "vacation club"/timeshare piece, we didn't get hit up at all, though there is a relatively prominent office for selling them, and there were plenty of people in there. Not sure if we didn't fit their sales profile (good guess, guys...) or they just aren't being as aggressive, but it was no biggie. Again, just learn to say no.

Only a few small nags: The food is okay, sometimes good, but not particularly great. The international-fare restaurant tried to do Italian one night and that was the lowest point. Edible, just not that good. The food is probably overpriced if you pay a la carte but if you're all-inclusive, not a deal breaker.

Also, just because it's all-inclusive doesn't mean you don't get a check; since there are european-plan guests you have to give your room number a lot, and you'll get a folio to tab out. On one or two occasions the all-inclusive didn't kick in for whatever reason and I had to point it out. (In other words, your total should almost always be -0-.)

One last note - the timeshare folks are super-duper aggressive at the airport, and it's unlike anything I've seen in my international travels. The companies pay so much that they literally get to run the gauntlet on all incoming passengers. Just give them a firm "no" (see a trend, here?) and go straight through until you see daylight. I will admit we got briefly waylayed until we realized THESE were in fact the people everyone warned us about.

Room Tip: The jacuzzis aren't anything special, and other guests indicated the outdoor bathtubs weren'...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, Gerente at Villa Premiere Hotel & Spa, responded to this review, October 21, 2013
Thank you for taking the time to share your feedback here on tripadvisor. Villa Premiere Hotel & Spa is delighted to know your stay was memorable.
It’s a pleasure to know your experience was relaxing, nice and you received what you expected. I am thrilled to know you experienced an outstanding service during your stay. Thank you again for your preference. we hope to have you back soon, this will always be your home away from home.
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Palm Springs, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 13, 2013

My husband and I just returned home from Puerto Vallarta. This is our second stay at the Villa Premiere Resort & Spa. We have been going to Puerto Vallarta for 30 years and found this resort to be the BEST OF THE BEST! We love the location, friendly and professional staff, excellent food and wonderful amenities. We stayed in the Spa Suite which was large, comfortable and the bed was heavenly. The food is 5 star quality, the service is very professional, warm and friendly. We had the couples spa treatments and absolutely LOVED IT! I recommend the Villa Premiere Resort & Spa to anyone who doesn't want to be around kids, wants to kick back and relax and most importantly be treated with 5 star treatment. This place in número uno on our list.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, Gerente at Villa Premiere Hotel & Spa, responded to this review, October 17, 2013
Thank you so much for taking the time to share your wonderful experience, Villa Premiere Hotel & Spa is honored to know we accomplish our main goal on your stay. It’s been a pleasure to host you and an honor to know we exceed your expectations. We look forward to another great stay. Thank you for having us on your number one list.
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Highland Park, IL
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 9, 2013

My wife and I have been guests at the Villa Premiere in Puerto Vallarta many times over the last few years. The service really is adults only and they are very protective of the guests. It is nice to sit around the pool and not hear screaming children or employees yelling for volleyball in the pool. The music is soft and adult, the service is great and the food is wonderful. You get the treatment from the moment you arrive with a glass of champagne and a massage to ease the tension of flying. There are many wonderful hotels in Puerto Vallarta but this one is one of the best. Highly recommended.

Room Tip: all rooms are good
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, Gerente at Villa Premiere Hotel & Spa, responded to this review, October 17, 2013
Thank you for all your wonderful comments your opinion is very valuable to all of our staff, We are sure your comment will be a great help and benefit to other travelers in search of their paradise away from home. Thank you once again.!!
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Livermore, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 6, 2013

We stayed with Villa Premier for one week. The most important thing for us was that this hotel is not located in the thick of the "Resort Area" which is primarily Puerto Vallarta north and Nuevo Vallarta. Villa Premier is located on the beach, in an active part of town - plenty of locals and street vendors (some a little aggressive) but best of all we could safely walk to the boardwalk or "Malecon" any time we wanted for people-watching, street vendors, shopping and performing artists. When we felt the need for seclusion, we would retreat to the comfort of the Villa Premier with it's beautiful beach, pool and excellent restaurants. The food was incredible (if a bit pricey), but every meal we had was beautifully presented and absolutely delicious. For our excursions, we could take a short taxi ride to the pier for about 50 pesos (5$). The staff was warm and helpful. Everyone's English was excellent. Our room was small, but very pretty, and we could sit on the deck and watch the ocean and the sunset.

Room Tip: We were on the 7th (top) floor - Beautiful views can be had from any room above the third floor. It...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, Gerente at Villa Premiere Hotel & Spa, responded to this review, October 11, 2013
Warm Greetings from Villa Premiere Hotel & Spa!
We are very happy to hear that you really enjoy your visit in our resort. We would like to thank you for sharing with us your opinion that definitely helps us to make sure that all our services and facilities fill up our client’s standards. Thank you again. Please know that the entire staff is looking forward on hosting you again in the near future.
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Lanham, Tx
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

Great location and beautiful views from the 7th floor or the pool/beach area. The location is (15 min) walking distance to the Malecon, Plaza and Rio Cuale. The staff from the front desk, waiters and housekeeping were all exceptional and the food-----cant say enough about how delicious everything from breakfast to the gourmet meals for dinner and everything in between. The best food we have ever had at an all inclusive hotel. The hotel is showing a little wear and tear but would stay here again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, Gerente at Villa Premiere Hotel & Spa, responded to this review, October 1, 2013
Thank you for posting your nice review. We are so glad that you enjoyed all the benefits that Villa Premiere Hotel guests have. We look forward to having the opportunity to have you staying with us again. Best Regards!
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Omaha
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 27, 2013

This resort really takes customer service to a whole new level. Everyone is super friendly and accommodating and seem to even remember your name. The pools and the beach were very nice and make sure you take advantage of the beds on the beach. Rooms were clean and comfy.

Room Tip: Try to get an upper room..very nice view
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, Gerente at Villa Premiere Hotel & Spa, responded to this review, September 30, 2013
Villa Premiere appreciates the time you have taken to provide us your experience and comments, we are very happy to know you had a wonderful vacation, and look forward to another great experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Premiere Hotel & Spa

Address: San Salvador No. 117 | Col. 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Puerto Vallarta
#6 Spa Hotel in Puerto Vallarta
#7 Top resorts Hotel in Puerto Vallarta
#9 Luxury Hotel in Puerto Vallarta
#9 Romantic Hotel in Puerto Vallarta
#9 On the Beach Hotel in Puerto Vallarta
#24 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Villa Premiere Hotel & Spa 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
The finest beachfront boutique hotel in Downtown Puerto Vallarta. Villa Premiere Hotel & Spa is a true emblem of refined taste and a proud owner of prestigious International awards for its personalized service. In all of its surroundings, it reveals a contemporary interpretation of the traditional hospitality of Mexico, under an atmosphere of understated luxury. Each of the 83 rooms and oceanfront suites offer an impressive experience for sophisticated guests*, and a wide variety of excellent services with emphasis on details. Villa Premiere Hotel & Spa ... Where something special happens all the time. ... more   less 
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Also Known As:
Villa Premiere Hotel Puerto Vallarta
Villa Premiere Hotel And Spa
Hotel Premiere

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