In my short lifetime I have traveled extensively both in the United States and out, including a three month jaunt acrooss Mexico. What I have come to learn is the humbling reality that the American Way is not the ONLY way. Mexico is a perfect example as is the Premiere. No, it is not by all means straight lines, spotless and perfect. It's not Disney.
It's not generic. Mexico will never be. That's part of it's charm. The country is loose and relies on friendliness over absolute precission in hosting. They assume their guests aren't carbon copies & individualize their service. The staf is not called "Cast Members" and they do not try to put on some showy vacation for you. They are there to affectionately serve.The concierge (all of them, actually) knew our names & remembered them five minutes after we checked in & greeted us each at least three times a day to ensure that we were comfortable & happy.The view was breathtaking. My favorite time was taking a jacuzzi during sunset on our private balcony off of our Master Suite, which is an ideal honeymoon suite.The service was top notch! I couldn't even place one toe outside without Jaime or one of the boys asking me if I needed anything. For meals it was just as wonderful. Gerardo & Jose Luis were so generous and gave us anything we wanted...even if it wasn't even on the menu at all. Somehow they managed. One of our servers even toured us around town on his day off!The hotel had birthday surprises for my husband on his special day...cakes, champagne, music, etc. We felt like royalty. They anticipated all of our needs. I rarely had to ask for anything. It was the kind of honeymoon you dream about. I thought the world famous Princess in Acapulco was outstanding and my best hotel to date. Not anymore. The quaint Premeire surpassed that because everything was so personal. They remembered from the first time you asked for a special request & continued to serve you that excellence until you left.Now for the yuppies, whose reviews infuriated me:Of course the service was a little slow...everything in Mexico is and will probably always be. They just move at a slower pace. But while you're waiting, they do have a lovely harp each morning, a breath taking view of the Pacific, kind faces greeting you & asking how you are. What are you people in such a rush for? You're on vacation and you probably only had to wait five minutes longer than in America. The spa prices were definitely expensive.
You're in a hotel. They will ALWAYS be more expensive in a hotel.If you don't want vendors asking you to buy a blanket, don't go to Mexico.
Street vending is in their blood...and actually, you get the best deals that way & their goods are real. However, if they are bothering you, just decline. They WILL go away, just treat them like people and not ANTS!As for side-tipping. I don't even understand why you wouldn't. We side-tipped each and every day. Do the math. If all-inclusive people didn't side tip do you think the servers would make a good check? Of course not. Look how many there are! And, of course you'll get better service that way. If you over -tipped at the FOUR SEASONS you'd get better service. That's just logical thinking.I found every nook & cranny clean....including my outdoor jacuzzi. But, you know what?
You're on a beach..it's always going to be a little grainy.So, my reply to others: educate yourself before traveling. If you want the same service you'd get in San Franciso or Las Vegas or anything that you're used to, don't go to Mexico. Stick to Orlando!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.