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“Phenominal” 5 of 5 stars
Review of Villa Premiere Hotel & Spa

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Villa Premiere Hotel & Spa
4.5 of 5 Resort (All-Inclusive)   |   San Salvador No. 117 | Col. 5 de Diciembre, Puerto Vallarta 48350, Mexico   |  
Hotel amenities
Ranked #12 of 121 hotels in Puerto Vallarta
Winnipeg, Canada
1 review
“Phenominal”
5 of 5 stars Reviewed January 14, 2013

After visiting the east side of mexico three times we tried the west side and we're glad we did!
More for your money, great service, and shopping close by.
The weather was terrific and so was the food!!
Definietly go back again.
Hotel right on the beach and the other side is the town. a 10 minute walk to great shopping and markets.
The hotel was superb, the rooms clean, lots of towels and above average room service.
All staff were attentive, considerate and prompt.

Room Tip: Ask for second floor room 2208. The ocean view is great!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Hotel & Spa, responded to this review, January 18, 2013
That´s great to hear that you had the opportunity to try this side of the Country. Thank you very much for taking the time to post your comments, I am sure many people will appreciate what you shared with us. Hope to host you back again.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Pisa, Italy
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 12, 2013

Fantastic quiet resort practically in the city of Puerto Vallarta. Room was adorable with huge balcony, two whirlpool baths (which we never used) and large sitting / living area with a TV in each area. Food is awesome, always fresh, well made and very satisfying, just that the service is a bit slow - especially for breakfast. Something to think about and prepare for if you have something booked for the day. The food is worth the wait though as it is delicious! Resort is very well kept although a few times the turn down service did not show. Staff are very friendly. Resort is positioned nicely at the corner of the old part of the city which makes it an easy walk to the centre. Pool is small but the beach front is large enough to accommodate and even has complete beds to spend the day on which are fabulous! A few theme nights were organised which were down with class and gusto. With the all inclusive we had access to the sister smaller resort next door which can be comfortable for a quick lunch or evening drinks as it stayed open quite late. This resort next door allows children and has animation so it can get noisy at times.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Hotel & Spa, responded to this review, January 14, 2013
First of all, let me thank you for the feedback about the facilities, certainly the Hotel has a unbeatable location, near downtown. Villa Premiere is committed to the quality of food, so we asked a sincere apology for the delay of the dishes since everything is prepared at the time. Also thank you for bring to our atención the turn down service, we will make sure always be concistent and efficient. We are glad to hear that theme nigths liked you, those were created to give variety to the restaurants.
Our sister Hotel Buenaventura is always pleased to receive you, but is a different concept, family atmosphere and more fun. Thank you again and hope to see you back.
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 12, 2013

We stayed here for our honeymoon in December 2012 and had the honeymoon suite, and it was 10 perfect days. Laying by the pool and ordering delicious cocktails and food, chilling in the spa or hammock on our balcony, having dinner at the three restaurants where the chefs are awesome, and really friendly staff! Everyone was nice, and puerto vallarta is so beautiful. We miss it very much and will hopefully one day be back!

Room Tip: Honeymoon Suite is the best! Hammock and spa on the balcony - its heaven, do it.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Hotel & Spa, responded to this review, January 14, 2013
Congartulations for your honeymoon, we appreciate yor prefrence. Villa Premiere Hotel & Spa was designed to pamper you with adequate facilities for rest and relaxation. Is truly gratifying to know that you enjoy the food, we are very proud of our kitchen team headed by Tony Martinez our executive chef. Puerto Vallarta has wonderful natural options to offer you so, if you come back please visit us again.
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san francisco, Ca
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 9, 2013

We had a great trip to PV. Upon our arrival we were informed that we had been upgraded to a master suite because we were return customers. It was seriously huge and amazing. We loved the outdoor jacuzzi and all the space. Our room was perfect and well appointed. Overall we had a great time. The down side was the service. Our balcony was rarely swept which really bothered me. Luckily we were not in a rush to get anywhere because the restaurant for breakfast was super slow. You never really had a specific waiter which meant if you asked one person for it you may or may not recieve what you were waiting for. The concierge was very helpful, the spa was perfect. Overall a great vacation.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Hotel & Spa, responded to this review, January 11, 2013
I would like to express our sincere gratitude to you for choosing Villa Premiere Hotel & Spa to spend your vacations. Your loyalty as repetitive guest is really appreciated and that is why we like to pamper you somehow. Regarding about the the breakfast service & house keeping cleaning service, please trust we are taking corrective actions to ensure these incidents do not happen again. Thank you.!!,It will be a true honor hosting you once again.
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Guadalajara, Mexico
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

It was a very good experience in general. The hotel is small, elegant and cozi. The hotel director, Alessandro can't be a better, he's been always helpful and very polite. The food is delicious and healthy but the service (as the most of Puerto Vallarta) can be very slow. We find Eduardo, the waiter the best of the staff, he did everything to bring our food as fast as possible and make all the changes we ask for. Zara the concierge was lovely also. I like the class of yoga every day, but I find the area too small, they should find another spot to make the practice. We took a boat to do whale watching and snorkeling in the Marietas Islands that was a wonderful experience.

Room Tip: I recommend the higher rooms for the view
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Hotel & Spa, responded to this review, January 9, 2013
What a pleasure to know that you had a nice experience with us. Thank you for the mentions to our staff, we are definitively proud of all our employees. We will continue with high quality standards in order to make your stay memorable every time. Hope to see you again
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Phoenix, Arizona, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 3, 2013

We had read pretty good reviews on this hotel and were frankly a bit disappointed. The location is great; the fact that there are no children is perfect. The disappointment was in the level of service and the restaurant facilities. We had booked to eat on Xmas Eve, afraid that many restaurants may be closed in Mexico. The food was bland in the extreme and the service was spotty. The same could be said for breakfast and lunch at the pool. Having said that though, the room was very nice and the chambermaids did an excellent job of leaving the room immaculate each day. My advice: good place to stay because the room and location are great. Just don't eat there!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Hotel & Spa, responded to this review, January 6, 2013
On behalf of the entire staff we want to apologize if the service in our restaurantes was not what you expected. The menus that we have in our restaurants are made based on local ingredients and we try to have a varied and flavorful array of dishes for all meals – especially our special occasion menus. Our chefs are also very flexible and are able to accomodate just about any dietary requirement or any request for things that are not on the menu. We are sorry that you did not enjoy your Christmas Eve dinner and that your experiences at breakfast and lunch did not meet your expectations. We are glad however, to hear that you were pleased with our housekeeping, location and adult only policy. I sincerely hope that you will stay with us on your next visit to Puerto Vallarta and allow us to pamper as you deserve.
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 1, 2013

i booked for two days over new years through orbitz. when i arrived they asked if i wanted to participate in their new years gala for 1000 pesos. they suggested i speak to the concierge and said i should reserve with them if interested. after speaking with the concierge, i decided it would be more fun to spend it walking around PV, which i did. On departure, they tried to charge me for the gala. when i reminded them of my conversation on arrival they said there was small print on the orbitz res saying it was "mandatory." then they literally called security and said i could not leave the hotel unless i signed a credit card slip for the additional charge. so as not to miss my flight, i reluctantly agreed and then called my credit card company to dispute the charge. very unpleasant.

on the positive, it is a nice facility and location.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Hotel & Spa, responded to this review, January 2, 2013
First let me thank-you for choosing Villa Premiere as your hotel during your vacation in Puerto Vallarta. Since our priority is to provide superior customer service and an unforgettable experince, please accept my sincere apology for your uncomfortable experience surrounding our New Year´s Eve dinner at check-out. We have reviewed our policies and communication procedures with our Reservation, Reception and Concierge departments to avoid such unfortunate circumstances in the future. Despite your disappointing check-out, I want to thank-you for taking the time to provide your feedback and for pointing out our nice facility and location. I hope that when you return to Vallarta in the future you will give us another chance to treat you as you deserve.
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Additional Information about Villa Premiere Hotel & Spa

Address: San Salvador No. 117 | Col. 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Puerto Vallarta
#7 Spa Hotel in Puerto Vallarta
#8 Romantic Hotel in Puerto Vallarta
#8 On the Beach Hotel in Puerto Vallarta
#8 Luxury Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
#24 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Villa Premiere Hotel & Spa 4.5*
Official Description (provided by the hotel):
The finest beachfront boutique hotel in Downtown Puerto Vallarta. Villa Premiere Hotel & Spa is a true emblem of refined taste and a proud owner of prestigious International awards for its personalized service. In all of its surroundings, it reveals a contemporary interpretation of the traditional hospitality of Mexico, under an atmosphere of understated luxury. Each of the 83 rooms and oceanfront suites offer an impressive experience for sophisticated guests*, and a wide variety of excellent services with emphasis on details. Villa Premiere Hotel & Spa ... Where something special happens all the time. ... more   less 
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Also Known As:
Villa Premiere Hotel Puerto Vallarta
Villa Premiere Hotel And Spa
Hotel Premiere

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