This is the second time I make the trip to Ocean Grill. I live in Puerto Vallarta and go to Boca de Tomatlan area often so the location is not too impressive to me as it is to other tourists. That being said, it is the ONLY thing going for them as it is truly gorgeous.
The first time we visited Ocean Grill we were greeted by the same negative attitude from the owner. He told us the whole restaurant was reserved and that we couldn't sit down, not even for a drink. We had just hiked there so we were exhausted. We nearly begged him to give us a table and rolling his eyes he finally gave us a small table in the sun without any shade. We ordered a ceviche and some beer. Beer was awesome, ceviche was mediocre. We finished our snack and the restaurant was still empty, meaning that we could have sat comfortably in the shade, but he was just being difficult.
After 6 months or so my friends and I decided to give it another shot. We are not picky clients at all and we are very willing to give restaurants second chances. So we decided to give it another shot and see if they had improved since the last time we were there. This time we made a reservation so we wouldn't be denied service, again. We got to Boca and the boat wasn't there. We waited for the boat for about half an hour. Nothing. We had to call and ask them to send the boat. Finally the boat arrived and we got to the restaurant. We ordered some guacamole and beer to start with. As an entree I had the shrimp, which were too tough. One of my friends had the lobster which was way too tough as well. My other friend also had the lobster which was undercooked. They claim it is a 2 pound lobster, which it clearly is not. My other friend had the octopus which he didn't care for either. Everything was pretty much average. The owner who was also our waiter had this really pretentious attitude which really bothered all of us. We had americans as well as mexicans in our group, and there was definitely a difference in his service depending on who he was talking to.
After lunch we went for a swim at the beach. One of my friends needed to use the bathroom so he returned to the restaurant. When he asked the owner where the bathroom was he responded that the bathroom is only for customers. We had just finished eating there 5 minutes ago!!! And he was our waiter!!! So rude! He has the worst attitude and is very rude towards mexicans. I would NOT recommend this restaurant. I would definitely recommend Boca de Tomatlan and other places in the area because its absolutely beautiful. But as a restaurant Ocean Grill is overpriced, service is terrible and the food is mediocre.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.