We stayed at the Now Amber resort from April 22-29th, 2015. Our overall review is five stars fabulous! We've stayed in the Secrets group before...with less enthusiasm! This hotel gets it right in so many ways! We definitely will return....perhaps sooner than later! It wouldn't be a complete review if I didn't share all the good & a couple areas that not all would love....after all this is supposed to be helpful not just complementary so here we go....
#1. Now Amber vs Secrets: Stay on the Now Amber side...not the Secrets side. The hotels are basically adjoined and they sort of face each other like this…. \_/. The biggest reason to choose The Now Amber….it houses all the entertainment! It’s bustling with energy from the people & all the things to do! It’s the better of the two hands down. If you choose the Secrets side be prepared to walk over every night for any entertainment you wish to see or do (shows/night club). However, both hotels are super clean, well stated and comfortable….so you really can’t go wrong either way.
#2. The Preferred Club: Don't splurge on this....all of the rooms at this hotel are ocean view. Actually the Junior suites have the best view! The junior suites are the only fully south facing rooms at the hotel as they are in the center of the hotel. The Preferred rooms are east/south facing so you don't get a complete view.....save the extra bucks here…you’ll be glad you did!
#3. The beds: Wow, we were worried about the quality of the beds but these were top notch. Even the pickiest sleeper could sleep on these beds. Wonderful is all I can say!
#4. The Entertainment: Every night they have entertainers in the amphitheater (located on the Now side). They all were pretty good but by far the fire dancers were the best….amazing actually! The night club was what you would expect from a hotel….mediocre at best but gets the job done.
#5. The fireworks: At about 9pm each night there are fireworks on the beach. Absolutely beautiful & it sort of blows your mind on the first night. An unexpected bonus! Be looking out for this….it’s amazing!
#6. The Room Service: They fall down here big time. It was pretty bad! Took 2hrs to get a small order of nachos! It was the general consensus of every one we spoke with during our trip….don’t do room service. It’s slow & not great food. But…..this seems to be the case at most hotels. They just don’t do room service well…..are you listening Now Amber? LOL!
#7. The Food: All of the restaurants are good. People rave about the 'Bordeaux' on the Secrets side...but we thought it was the worst of the lot (You can eat at all of the restaurants shared between the two hotels.) Our favorite was the Mexican & the Asian....but that's just personal choice. The Italian was really good too! Also, the buffet was very good. It was clean & well versified. Last but not least....the coffee!!! Wow, this place has some of the best coffee I've had in my life and that’s a tall order…no pun intended!!! Enjoy!
#8. Ok, here's where the trip goes a bit south....again…no pun intended! All I can say is WEDDINGS!!! During our stay there were 2-3 weddings every day!!! I'd say 80% of the guests were part of a wedding. It was beautiful on day 1 & 2 but by day 4 we were over the weddings. A big problem...they set up the receptions around the pool!!! At around 3pm they start kicking people out of the pool loungers & setting up tables. From 4pm on......it's wedding time. The weddings were very dominant on our stay. We were told in April there were 28 weddings!!!! On our last day a party of 180 people arrived for one of them. Let me say… we weren't sad to bid bon voyage…lol!
#9. The taxi's/Spa: If you want to save a few bucks on your trip....walk 2 minutes outside the gates of the hotel. The yellow taxi's cost half the price of the white hotel ones!!! The spas cost even less. I've received thousands of massages in my life….many bad ones…a few good….2 or 3 exceptional. The 1 hour massage I received at 'healing hands' just steps outside our hotel cost $25US and was very good....not the best… but very good!
#10. Last but certainly not the least....THE STAFF!!! We were sooo impressed with the staff at this hotel. Every single employee went well above & beyond for everyone...couples, groups, kids, elderly, handicapped! They really care about you & your stay. It's genuine and heartfelt. What can I say….10 stars for service here folks!
Overall….from a discerning traveler…..they’ve nailed it. Everything is top notch as many have written. I cannot think of anything else to add. Great Job Now Amber & see you soon! To all of you who have read this….I hope we’ve helped & have a great vacation!
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