My family, my husband, 3 yr old and I travel at least twice a year. This is the best quality resort ever. Their spa by Pevonia is the best one Ive been to in the world. Its in the Secrets side of the resort though. Certainly world class. They're very courteous and professional. The ambience in the spa is so intoxicating I want to be there every day. I had the Sabai mineral therapy and its certainly worth every penny. The insides of the spa is a total opposite world of what the outside streets of Mexico looks like.
The service is exceptional. From the bell boy - Beto, the concierge -Benito, the life guard - Alejandro, entertainment team led by David, and Maestra Karla of the Explorers Club. They treated us not like any other, they made us feel very special like a close family. These people made us feel more like just home. They welcomed us and cheered us. They made our day every day. They work hard as you see same familiar faces serving you round the clock day and night day after day after day. You know you are cared for cause they're always there for you.
The only downside is house keeping. We get a different person everyday and we get a different type of service each time. There were days our fridge aren't refilled and had no water to drink, our towels not replaced and used wet towels over and over, bath robes available on the first day but not on the remaining 4 days, they took it away I don't know why. This is in the preferred club and they're suppose to provide us with a daily bulletin of tomorrow's events but we only got it the first day. The best house keeper was Maria who took care of all our needs and kept our room tidy on our first day and we didn't got the chance to meet her. Wifi is impossible to get to. Internet connection is slower than dial up.
My 3 year old enjoyed it especially the jacuzzi on the balcony. We turned it to a bubble bath with an excellent view.
Too much good stuff to say about this resort. All inclusive indeed - eat all you can here there everywhere, drink all you can, do some dancing and water aerobics like no one is watching. The very entertaining David is phenomenal. They got activities for all ages. Kayaking everyday in the resort around banderas bay. Alejandro was so helpful on this.
Only one month back home and my 3 yr old is asking when we are going back. Cause she wants to go back now. We love it and would love to go back or check out other NOW resorts in the world.
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