First of all, loved that the resort isn't far from the airport. Upon arrival we were greeted with cold drinks/little snacks while we got checked in nice chairs facing the open air with a view of the pools, palm trees and the ocean. The resort itself is beautiful, new and looks it. An added bonus is that it's next door to Secrets (same ownership) so you have more restaurant options (it's adults only so if traveling with kiddos will need to put them in the Explorer's club.) We tried all the restaurants except the Japanese one and were impressed with all of them. The Italian one was our favorite and the French one at Secrets had the best desserts. Another treat was the early afternoon fajita set-up by the pool area. So tasty! The kids club was definitely the coolest kids club I've ever seen vs. other hotels and cruise ships (we were traveling with our two kids, eight and 12.) They have an in-ground trampoline, rock climbing wall, mini-soccer field, regular trampoline with bungie cords and several playground equipment sets and the girls that worked there were so nice. Every evening housekeeping does a turndown service and leaves the next day's itinerary. Always packed with activities throughout the day including at the kids club and there's always some type of show at night (comedy, dance, fire show etc.) Some of the shows were better than others but still entertaining enough. The entertainment staff was GREAT! From organizing beach soccer, volleyball, water polo, tequila tastings, always something going on. The wait staff was very friendly in all areas, bars, restaurants. There was an incident that happened which made me even more impressed with the hotel and staff. Midway through our trip my son and daughter collided on the water slide and my son cut his chin. Immediately, a staff member came over and within minutes someone came down with a first aid kit. It wasn't a wide cut but deep enough for stitches. Was worried that we'd have to go to the hospital which was NOT appealing at all, then found out that there was a doctor/office at the hotel/on-site and since it just required two stitches it was taken care of right there! They even had the antibiotic and pain medicine delivered to us. WOW...so well handled! A doctor is there every day until 8pm so every evening for the remainder of the trip we would take our son back for the wound to get cleaned/fresh bandage. My son now is very proud of his expensive (actually not that bad cost-wise considering), permanent souvenir. We did two excursions while there...highly recommend the zoo...for an extra charge you get to hold tiger cubs and play with monkeys...even get to feed several different types of animals including parrots, flamingos and a GIRAFFE...it was awesome!! Other excursion was to a beach Las Moletas (sp?) that was a boat ride to a beautiful beach with snorkeling, kayaks, paddle boards, small ziplines for kids, donkey rides etc. Also included a nice lunch and unlimited drinks. Speaking of beaches that's the only thing that was a bit of a disappointment. We have been to Cancun and Cozumel with Corona commercial worthy beaches and that's not what you'll get here. Water still blue but don't plan to snorkel at the hotel. Also, there are a lot of rocks where the waves break so bring water shoes! My husband and I did some walks on the beach which were nice...if facing the beach make a right. You'll get approached to buy all sorts of things but when you say "no thank you", they were all very good about saying ok and walking away. Overall, was a fantastic trip with the resort being a big part of what made our trip so great. Would highly recommend this hotel to anyone traveling to Puerto Vallarta!
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