We stayed at Now Amber Resort and Spa in February as an escape from a Canadian winter. Overall we loved the resort for the most part and found the staff friendly and very helpful. Our only complaint would be the agressive sales tactics of the Unlimited Vacation Club. On checking in, we were given an invitation to their presentation the next day, which we decided to attend because we did have an interest in finding out more. We were told that the presentation would be 1 hour and that we would have a special breakfast. Well, the presentation was more like 3 hours, and the "special" breakfast was just at the buffet, with the sales person accompanying us. We were genuinely interested in finding out more about the program, but once we decided that it was not for us, it was very difficult to extricate ourselves without more and more people being brought out in an effort to keep us there. We finally just got up and said we were leaving. Throughout our one week stay, we were approached multiple times with "invitations"; one time being chased down the hill as we were heading out on foot to town. That said, the rest of the week was superb, in almost every aspect. My recommendation would be unless you are interested in joining the Unlimited Vacation club (maybe do some research beforehand), decline the invitation - it's not worth your precious vacation time spent for whatever free perk they offer you.
We thought the quality of the hotel was great, and loved that we could move freely between Now Amber and the Secrets (all adults) Hotel as they shared the same complex. As other travellers have described, no wristbands or reservations at the restaurants are required, and for the most part we had no problem being seated when we chose to go. The only restaurant we had a minor wait for was the Italian restaurant, and it was only for about 15 minutes. Most of the restaurants had beeper things to alert you when the table would be ready, so you could go and enjoy a drink in the lounge while waiting. The food and service at the restaurants was excellent; we especially enjoyed the French and Japanese restaurants, but of course that's a matter of taste. Another reviewer has mentioned Nayely in the Carnival buffet - we also noted her enthusiastic customer service and wanted to make mention of what an asset she is to the resort.
The pool area atmosphere was a bit noisy for our tastes, but we never had any problem getting a lounge chair on the beach, and we were never hassled by the ever-present vendors. Drink service was frequent.
The room was really nice and modern. We were on the 11th floor and looked out directly at the ocean. We were never offered an upgrade, but I can say if you want the upgrade for an improved view you'd be wasting your money. We enjoyed the open concept of the bathroom, although I understand why some reviewers might not. We thought it made the room feel spacious and there were no privacy issues with the toilet being in a separate space with a door. Housekeeping was a bit hit and miss, however. Some nights we had turn-down service and some we did not. Not really a big deal, but it does speak to the attention to detail. We also had one day where our room did not get made up at all - we went to dinner at 7:30 pm and alerted the hotel staff and by the time we got back it had been cleaned. According to their computer our room had beenmarked as having been cleaned, but we assured them it hadn't, so I'm not sure where the breakdown was.
We walked to town several times, and after about the first 10 minutes where it's quite busy and the sidewalks are not in great shape, we were downtown and along the Malecon. An easy walk if you don't mind walking in the heat - it's a little over 8 kilometers to the jetty and back from the hotel door.
We got great massages from the Spa (using the gift certificates from the presentation) and made regular use of the gym, which was busy first thing in the morning, but not at other times of the day. There is a good variety of equipment and weights at the gym, so those inclined to work out while on holiday can do so easily.
So overall, a very positive experience at NowAmber Resort and Spa.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.