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“Awesome Resort!!!!” 5 of 5 stars
Review of Now Amber Puerto Vallarta

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Now Amber Puerto Vallarta
4.5 of 5 Resort   |   David Alfaro Sisqueiros 164 | Col. Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico   |  
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Ranked #10 of 120 Hotels in Puerto Vallarta
Medicine Hat, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Awesome Resort!!!!”
5 of 5 stars Reviewed February 19, 2013

We stayed at the Now for our honeymoon and must say that it meant and far exceeded our expectations. The service in every aspect we exceptional. The food at the buffets was better than most resorts al a carte's! The fact that you don't have to make reservations for the al a carte's in a huge selling point for us! Speaking of the al a carte's, the food was always very good. The 24hr rooms service never let us down either. And as we had no kids travelling with us we used all of the ammenities at the secrets too.
The alcohol was all top shelf, and never hid on the bottom shelf. Grey Goose, Absolute, Crown Royal, Bombay Saphire, Don Julio margarittas. Bottled water deleivered to you at your desire.
The rooms were very nice and the beds like comfy clouds with numerous pillows. All the rooms have an ocean view.
The lobby bar had nightly entertainment and a great view over the ocean, a nice place to visit with new found friends.
I can't say enough, if you want to be pampered for your dollar go here.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,129 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (488)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Trabuco Canyon, California
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 19, 2013

What an incredible all-inclusive hotel. Love that you don't have to wear the bracelet and you don't have to make reservations at the restaurants. This hotel has the best service, meals and cocktails of and ai that we've been to. When we arrived we were greeted with champagne and a wet cool towel. We went with the preferred reservation and upgraded to the master suite. The hotel has a Zen, serene type setting. Wow what a treat. We had a private pool on the patio which overlooked the ocean and main pool. Everyone of the staff has a smile on their face and is very sincere. My only regret is that we couldn't stay longer. The weather was about 80 and clear everyday. There is always something to do. If you like to be pampered this is the place for you!

Room Tip: All rooms have a pool and ocean view and some have swim up rooms.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 17, 2013

Stayed for a second time at Now Amber in February 2012, Our first stay was in July 2012. We have stayed in several all inclusives and must say this is the best one we have been in. We stayed at the Riu Palace Pacifico in Nuevo Vallarta for a few days before moving over to the Now Amber. Overall we thought the level of service and quality of the food/beverage were better at Now Amber. The a la carte restaurants were good, our favorites were Bordeaux and Himistu. Unfortunaley there was a long wait to get into Bordeaux one night. We very clearly and direclty told the person presenting us with our discount coupons that we had no interest in attending the presentation for time share/vacation club and no one bothered us again about it.

Room Tip: All the rooms are face the ocean, ocean view rooms are rooms on the higher floors. We were on the 4t...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amherstburg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 17, 2013

Just got home from the Now Amber where we had a swim out suite for 10 days, loved it! Even though the swim outs are on the ground level of the main building we still had a great view of pools, gardens and could see the ocean... we even watched the whales in front of the resort one night from our patio. Photos below

Don't need to be in the preferred section for free wifi... got it in our room, by the pools anyway... however it was intermittent service, enough to use the Skype, you can also download an app. for free calls to US/Canada.

Beds are fabulous... I am straight from the princess and the pea story... well I loved this bed great sleeps!

Food and food choices were great with 24 hr room service included, lots of options w/ 7 a la cartes... our favourites were the 2 ocean fronts (Oceana & Castways) watching the sunset was wonderful, next was the Mexican we ate most every breakfast & lunch at the Carnival Internation outdoors, service was great staff were extremely committed and friendly.

Excursions : Jolly Roger on Canadian Night fun fun fun but ships was way too full for our liking hard to dance or move around. We also did Rythme of the Night great experience all though it would be a one of. From the resort you could easily and safely walk (20 minutes brisk walk to the Malecon), take a taxi (about $5) or the local bus (50 cents) don't waste your time going to the Liverpool/Vallarta Mall as the prices are more expensive than home and selection was not great.

A couple of gliches... maid service was very late in day 4-5 way to late for me... days we were on excursions asked for early cleaning so we could crash once back etc. and they accommodated. Actually any compliants were addressed immediately... our lock on patio door needed to be repaired and within 5 minutes of calling fixed.

We were surprised to received a fruit tray, bottle of champagne and floral arrangement to celebrate our 35th wedding anniversary.

We did attend the Unlimited Vacation Club and after we crunched the numbers over and over again, did buy a membership. We considered that we were coming up to retirement with a plan to travel extensively and really like the AM Resorts, so for us felt it was a good deal over time.

Would we go back again to Now Amber/Secrets Vallarta Bay, yes in a heartbeat!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stony Plain, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 15, 2013

Let me start off by saying that a lot of the reviews that are negative, are towards other guests at the resort and not the grounds or staff. This is NOT managements fault for people that travel here.

This resort was beautiful no matter where you looked. The food was sometimes cold when it came, but it was very good none the less. there was a good selection at the buffets except the lunch ones didn't have a ton of selection. I think there are still some learnings that the resort is working out being as it's still fairly new. If there are people that complain about kids around making a bunch of noise, then they werent there when we were, and they should've coughed up the extra cash and stayed at the adults only side. All the kids and parents were great when we were there, and when we did frequent the adult side, we found that it was a colder decor, and not near as much fun. We do have kids, but never had them while we were on this trip, and found the pool area quite relaxing.

The rooms were wonderful and the beds were the most comfortable ones I've ever slept on, and I travel twice a year and stay at 4 1/2* or higher hotels every time. The cleaning staff did a great job in our rooms daily. Now, not everyone tips the staff, and that is up to you wether or not you do. If you can afford to travel from wherever you came from however, then I'm sure $2 or $5 bucks a day to make sure they give you all the little extras and take extra care in your room will be well worth it. If you choose NOT to do this, then don't be surprised if they do the basics and move on to the next room.

Entertainment was good for the shows I seen. Some of the shows that we had wanted to see had overlapped with the dinners we had, and since the a' la' carte restaurants only open at a certain time, then this was unavoidable. Poor timing of some of the shows, but like I have said, it's hotel learnings and reviews like this will hopefully help them work these out. There wasn't enough late night entertainment geared towards the adults though on the family side, OR the adult side. The disco was the only thing to do after around 11 p.m., and the "Dj" if thats what you would like to call him, played a continuous loop of music that never had an option of skipping past because he was never around. 4 of our 14 nights were spent attempting to have a good time in there, but it just couldn't happen. Every single person in the disco on the nights we were there had agreed, so I doubt it was just my taste in music.

Now as far as the beach goes, it's Puerto Vallarta people!!! If you want great beaches, then I hate to tell you, Puerto Vallarta is NOT known for great beaches! The beach at this hotel was just as good as any other resort that I have stayed at in P.V. and the staff would clean it daily and attempt to keep the rocks off of it. Unfortunately this resort is in an area where there are rocks in the water. There is probably a few beaches around that you can find that are private, or maybe even public, but it'd be doubtful that it would be at another resort. And if it was, you'd pay double the price.

The entertainment staff were very friendly and worked extremely hard all day long to keep people interested and active. The activities were fun for adults and kids. Some off the pool games we had got pretty competetive when there weren't kids playing, and it was well organized.

The swim up bar was fantastic, and even though the bartenders were overwhelmed with service, they worked extremely hard to get you your drinks in a timely fashion. If you watch, they aren't just making drinks for the people in and around the pool, but the waiters are bringing drinks to everyone around the beach area as well. This could be upwards of 200+ people for 2 bartenders! I'm sure that it wouldn't be any easy task.

Juan and Omar at the main pool bar were very personable and would ALWAYS go out of there way to make your drinks exactly the way you want them. If you want great drinks, and great service, then tip them well and you'll see why! You won't regret making friends with these two guys that work that hard to get your drinks. And TRUST me, they WILL remember you and your names.

When something doesnt come at the snap of your fingers, sit back, watch them work for their 10-12 hour shifts daily, 6 days a week in the hot sun, FULLY clothed, without taking breaks, and doing it with a smile on their faces, then maybe your 1 out of 10 drinks that arrive 5 minutes late won't seem so bad! SMILE! You're on vacation. Take your turn, be polite, treat others well, and watch how fun things will be for you.

The location was perfect. Close to the airport and everything else you'd want to do. The Waterpark was lots of fun and even if you didnt have kids. There are great restaurants in town and the Malicon was only a $5-$10 cab ride to get to depending on the time of the day.

Enjoy your vacation! This resort is definitely worth going to and it's really good for families. I hope this review helps your choice and if you have questions, feel free to ask them.

Room Tip: Every room faces the ocean. Above the 3rd floor is your best bet so that you can see above the trees...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2013

It was absolutely amazing. The Now Amber Resort was spectacular, with beautifully appointed rooms, exceptionally well trained and friendly staff, and much more.

When we arrived, we were greeted with a glass of champagne and a cool facecloth before we made it to the lobby. I would highly recommend the Preferred Club upgrade as we had a separate check in and concierge which took no time at all. Also... the Preferred Club room had "full size" amenities including sunscreen, skin cream, shampoo / conditioner, and also toothpaste, toothbrush, razor, shaving cream, and other standard toiletries. An amazing bathroom with a soaker tub, a 3" by 6" shower with a bench, and double sinks... all granite.

The hotel is so new that everything is in good order. All rooms are ocean view (except the main building's main and second floor which face the ocean, but have the pool and gardens in between (i think they are called Gardenview rooms). The Preferred Club building that we stayed in also had a separate bar and lounge area which had hot and cold breakfast, and hot and cold snacks all day. Our room also had a Jacuzzi tub on the balcony. Well worth it! In room safe was free and easy to use. Mini bar stocked daily with pop, Corona, juice, bottled water, Pringles, and M&M chocolate bars.

The facilities are exceptionally well maintained. Pools are clean. Towels are readily available and we never had difficulty finding beach loungers at any time of the day... wherever we wanted to be (pool or beach).

The restaurants are all ala carte except for the Carnival Buffet. I think families are a bit limited in where they can eat as most of the ala carte restaurants are adult only and change on a rotational basis. So... most nights there would be only one or two options for families. Since we traveled without the boys... we were able to eat anywhere, without reservations. The best part is that there are no wristbands and no reservations required for any of the restaurants! They are all amazing... we ate ala carte all 7 nights. All meals were like eating at a five star restaurant (Asian, Italian, Mediterranian, seafood, french, etc.). There is "free" (included) room service 24/7... we never tried it though... lots of great quality food everywhere.

The lobbies are open air and face the water with incredibly comfortable chairs. great sunsets. And the weather was unbelievable... 29 or 30C everyday... no rain or clouds!

Having a relatively small footprint compared to other resorts that we have stayed at... it was quick to get to anywhere in the resort. Also... lots to do outside the resort. We were able to walk on the beach or through the streets to "downtown" in about 25 minutes. Lots of shopping within minutes of the hotel... and we walked / or took a taxi (50 peso to most areas) and felt safe no matter what time of day. The resort has a "Now" side and a "Secrets" side... they are basically identical, but the Secret side is adult only.... they have their own pools and restaurants. Since there is no wristbands, we were able to go to which ever side we wanted to. All restaurants (on both sides) are accessible to guests of both Now and Secrets.

It is obvious that Puerto Vallarta is trying to revitalize its reputation as everyone is exceptionally friendly.

We only did one excursion... whale watching with Vallarta Adventures. We went out on a 25 person zodiac boat with a well versed marine biologist. For the almost the entire 3.5 hours, we were within 25-30 feet of humpback whales. Well worth the money!

The spa at the resort is beautiful, but expensive. There are at least 5 massage studios within two blocks of the resort which offer very inexpensive massage. We had a couples massage for 75 minutes for $50USD total. The fitness centre is very well equipped... but didn't use it once!

The beach was actually much nicer than we expected and what we have read on TripAdvisor. Soft golden sand and the water was quite clear and warm. But... certainly not like the Caribbean beaches / water. Lots of activities too... many organized by the entertainment team... kayak tours, beach volleyball, water polo, blackjack tournaments, bingo, Spanish lessons, dancing, water aerobics, etc.

The only downsides:

The free wifi (for Preferred Club) was a bit sketchy... tough to get going... usually only worked in the lobby and it was somewhat slow. Having said that... free international telephone calls from the room were excellent value.

The beach does have vendors that do approach you if you go beyond the rope barrier on the beach... they are polite and leave you alone if you say no... but they are on you right away. Counter their opening price with an offer of half... usually close to what we paid.

The entertainment shows at night ... were "okay". They try hard, but they are just okay.

Finally... the resort next door to the Now side of the resort has a very loud air conditioner that we could hear to some degree from our room. We were on the 7th floor (8 floors total on Preferred Club, and 15 floors in regular) about half way down the hall ... it wasn't a big deal... but, if on the first or second floor and close to the end of the hall... it would drive someone crazy. definitely recommend higher floors whether Preferred Club or regular... worth it.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 13, 2013

The resort was beautiful. The food was very good especially at the Bordeaux. The portions were small but was just right. When you check in don't pay for a room upgrade as all the rooms have a view of the ocean. Resort credits are worthless unless you want a romantic dinner on the beach. There are a number of places right outside the hotel you can get a massage for 25,00 for 90 minutes. Claudia's is one place we went and loved it.. Room service was good-my room bar was filled a couple of times a day. I would recommend the perferred pkge. You have your own private bar area with computers, plus in the lobby they have hot food, sandwiches and deserts all day. Our check in went faster to. Downtown was ok-there is a beautiful church and alot of vendors. We did a dunebuggy tour and had a great time. Take the bus instead of taxi's, you'll save alot of money. We've stayed at alot of places in Mexico and this ranks at the top.

Room Tip: Rooms may be quieter on th south side but the north side rooms get a nice breeze.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Now Amber Puerto Vallarta

Address: David Alfaro Sisqueiros 164 | Col. Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 120 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Now Amber Puerto Vallarta 4.5*
Number of rooms: 327
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