Stayed here with wife and 14 year old daughter January 5-12, 2013. Traveled through Transat all Inclusive package.
11 hours travel time from waiting at Edmonton airport, a on time direct flight to PV, hours at PV lineup getting through customs then bus ride to hotel 10 minutes from airport. Got at edmonton airport at 3am arrive at Now Amber Resort at 2pm.
So happy to be on the bus on the way to the hotel after almost 2 hours in the PV airport getting through customs and trying to get off the plane. PV airport is not set up to accept the Airbus 310 series aircraft so we had to deplane on the tarmac into busses that hold 30 ppl each. 2 busses 350 ppl makes a long line up. On the bright side I did not see anyone get the red light.
After a quick stop at the Friendly PV Resort to drop off 4 ppl we where on our way to Now Amber only to discover that the driver left all our luggage at the other resort. We get the bags back and arrive at the hotel, we are given a cold drink and towel, nice and refreshing.
But wait, we cant check in yet because we have to take a tour of the resort and see the adult only Secrets Resort next door, but not my 14 year old, she is not allowed into the adult only side and was told she had to wait outside. We ditched the tour and headed to the front desk instead.
Very nice lady at front desk checks us into our room and tells us we are inluck!! Shes going to upgrade us to a very nice room on the 13th floor. Sweet I say and tip her 200 pesos for her trouble.
We get to this upgraded room, I look round and the nice man who showed us to the room with our newly found luggage says its one of their niceist rooms, I agree but point out that there are 3 of us and only one bed.
So after we all agree that it will not work for us we lug everything back down to the lobby and wait in line again for a different room. But that very nice girl at the front desk insits that the room is suffecent for our needs if my 5'10" tall daughter would sleep on the chair that is in the room. I kindly refuse her offer of trying to make it work and she tells me that they really dont have anything else big enough unless we upgrade to the Preferred Club at a cost of $600CND for the 3 of us, I agree to see the room. It is identical to the other one except it has two twin beds and a hot tub on the balcony. I tell the nice man who has been helping carry our bags round that I am not paying an extra $600 for a second bed and hotub in 30 degree weather. So back down to the lobby we go.
So we are now 2 hours into trying to check in to the hotel, shown a 3rd room that was the same as the first room, at this point I dont know if they just dont understand that 3 people require 2 beds or if she is just messing with me. I finally have had enough and ask them to give me the Junior Suite with ocean view that I paid $4800 for or call me a taxi to take us back to the airport or another hotel. My wife tells me to go have a drink at the hotel lobby bar she will talk to the front desk girl. After about 10 minutes my wife tells me they got it sorted out and we are givin the room we paid for, 2 beds!!
Next 3 days are fantastic, weather is great, food is increadable, drinks are good, service around the pools are great. Room is a different story though. Each day I leave the maid, 100pesos, and 50pesos in the mini fridge for who ever fills it everyday. 3 days out of the week we where there I had to call down to the front desk to get the mini fridge refilled, the money was taken but nothing refilled, classy.
The maid after a couple days just ended up pulling the comforter up over the bed to make it look like it was made up, took my money and left the room. But I guess to be still cleaning peoples rooms at 5 in the afternoon she must be getting tired.
Turn down service only showed up once the whole 7 days we where there but it was on a day where the maid didnt even show up so we did not need her to turn down the beds. I dont know maybe I wasnt tipping enough, probably my fault for not being awear that huge tips are the normal thing at this hotel or you do not get your room serviced. They should put that on their web site.
Day 4 we are sitting by the pool having a drink and my wife who has some medical stuff going on in her life can not take the heat anymore and removes her wig to hop in the pool to cool down, after she gets out of the pool the waiter who had been bringing us drinks for 4 days and getting tipped for every drink he brought us all of a sudden couldnt be bothered to come back around after seeing my wife with no hair. He would still serve the people around us but stop two chairs away and head in the other direction. For the next 3 days I was forced to have to go to the bar to get our drinks as he wouldnt come and serve us, and I would just like to say "Fernando, you disgust me. The way you looked at my wife without her hair on, wouldnt make eye contact with her when taking our order, looking up at the sky and then not even bring us our order of bottled water. You should be asshamed of yourself. After crying herself to sleep that night for thinking she was ruining our vacation I was able to convince her the next afternoon to leave the room and I would be our server for the rest of the trip if you didnt want to be. Dont lose any sleep over your actions though as I enjoyed serving my family and we still brought home some very great memories."
My daughter turned 15 while we where at the resort, a big thank you to the front desk for for birthday wishes and cake, although I must admit sending a 15 year old a bottle of wine at 9 in the evening is not your best idea.
So other than that I think the hotel was very nice, the food, shows where very good and there was always some sort of event going on. The beds where nice and comfortable, the wifi in the rooms where nice to keep my daughter occupied at night. My daughter enjoyed her time at your teen club. The view from the balcony was nice, sitting out there in the morning drinking coffee and watching the whales swim by and jumping out of the water. The airconditioner worked great at keeping the room cool.
So would I go back?? probably, After I took over as entertainment staff for my family we had a great time, and I would do it again in a heartbeat.
If the manger of the hotel is reading this, we did fill out 2 reports in the binder at the front desk when we checked out. Although for some reason my wife wrote you a better report then I did. I have noticed that you sometime say there is no report of things when they happen at the resort. So if its not in the binder one of your staff have removed it.
after having seen 4 different rooms, there is no differance in view. Do not go for the upgrades, eve...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.