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“You Will NOT Be Disappointed!!!” 5 of 5 stars
Review of Secrets Vallarta Bay Resort & Spa

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Secrets Vallarta Bay Resort & Spa
4.5 of 5 Hotel   |   David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico   |  
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Summer Savings up 40%
Ranked #10 of 122 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Ambler, Pennsylvania, United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
46 helpful votes 46 helpful votes
“You Will NOT Be Disappointed!!!”
5 of 5 stars Reviewed July 24, 2014

My friend and I stayed at Secrets Vallarta Bay from June 30 - July 5. Let me start by saying that the resort is beautiful! No matter which part of the resort you visit…the pools, the restaurants, the lobby, the bars, your room…every space is wonderfully decorated and the quality of architecture, workmanship and amenities is second to none. I’ve stayed at over a dozen all-inclusive resorts and would definitely rank this near the top. As with most of my reviews, I’ll attempt to break it down by category.

Rooms: We did not stay in the preferred section, but I’m not sure if that mattered much to us. Every room has a balcony facing the ocean, flat-screen TV, double sinks, Jacuzzi tub and huge shower. You can control the air conditioning. There’s plenty of closet and dresser space, an in-room safe and ironing board. The fridge was stocked daily with waters, beers, juices and sodas. If you’re traveling with friends and need two beds, I would highly suggest to put forth that request in advance.

Bars/Restaurants: We only ate at one ala-carte restaurant. It was the Mexican restaurant and it was awesome. They don’t serve what we consider traditional Mexican food, but nonetheless, it was great. For men, make sure you bring a pair of long pants and shoes other than flip flops, as most of the ala-carte restaurants have a strict dress-code policy. What’s awesome about this resort (among other things) is that you don’t need a reservation for any of the restaurants. No matter where we ate, the food was either very good or excellent. There are plenty of restaurants to choose from (as you can also eat at the restaurants at the attached sister resort...Now Amber). Room service food was so-so. The lobby bars were always full with friends you met during the day at the pool and served top-shelf liquor (Grey Goose, Don Julio, etc). The view from the lobby bars overlook the ocean and provide the best sunset experience. There’s a disco & bar that we visited almost every night. It’s hit or miss and really depends on the people that show up and those willing to get on the dance floor and have fun. The rest of the bars are located in or around the pool area. What’s nice is that during the day they have ice coolers set up where you can just walk up and help yourself to a variety of beers, waters and other drinks.

Pools: There are about 3-4 pools throughout the resort and each one has its own vibe. The pool closest to the Ocean is an infinity pool. There are also a few hot-tubs throughout. The pool bar is where we spent most of our time. The bartenders there were great. Special shout-out to Javier and Angel. The bar waiters were awesome! No matter where you were sitting, one of them would always be checking up on you to see if you wanted another drink. I can’t say enough how friendly these guys are. Thanks again to ‘Super’ Mario and Luis! You guys rock!

Entertainment: We only went to one show. It was the ‘Fire Show’ and it was really good. The theater is outside and is pretty cool. The talent was above what you’d expect, as I would guess that they contract it out. Since we stayed during the 4th of July, we were super impressed by what was provided. During the day, the pool was decorated with July 4th flags, colors, etc and the staff was dressed in red, white, and blue. It was cool to see that. At night, there was an unbelievable dinner buffet and show that was put on in the conference center. Later that night, there were even fireworks. Kudos to the entertainment staff!!!

Ocean: OK….if there was one downfall for me, it would be the ocean. Don’t expect aqua-blue water like you see in Cancun. The water is definitely darker and the sand is darker as well. Where this resort is located, it doesn't lend well to swimming in the ocean. It’s extremely rocky and the waves were often too rough to swim anyway. Plus, there are always vendors on the beach standing right in front staring back at the resort. I realize they’re there to make a living, but it just doesn't allow for you to walk near the beach without being asked to buy something. Either way, this really didn't ruin any part of our vacation, so take it for what it’s worth.

Staff: There’s no need for me to elaborate here. The bottom line….EVERYONE is AWESOME!!! Seriously! Everyone goes out of their way to help and everyone always has a smile on their face. Kudos to everyone there. They do a fantastic job to make you feel special.

If you book at Secrets Vallarta Bay, you will NOT be disappointed!!! I wouldn't hesitate to stay here again.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (633)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle, Washington
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 24, 2014

My boyfriend and I decided to take a short vacation. We booked through Cheap Carribean, and originally had gotten our rooms at the Now Amber but were moved to the Secrets part of the resort. I couldnt have been happier with this change. It was, first of all, adults only. As a young couple not wanting to hear about kids for a long time, this was perfect. The room was incredible, we had the garden view but we still had our view to the ocean. We also paid a little extra for the preferred luxury or whatever its called. Did i mention the room? Holy cow. Enormous, the size of his apartment, a gorgeous layout and a comfortable bed. Jacuzzi on our terrace, mini bar with jack daniels, bacardi rum, and finlandia as well as cokes and water and pringles and m&ms. they greeted us with champagne, and some moist towels to freshen up (i really didnt see the point of the towel) they took care of our bags, walked us down to the secrets preferred lobby. While I handled paperwork and logistics, my boyfriend ate and had some drinks. We were introduced to the buttons and gadgets of the room and headed straight to the pool. Drinks were great, food is great, restaurants are fantastic, the resort is so calm and relaxing and beautiful. I will definitely come back to this resort.

Notable staff:
Fermin, at barefoot grill.
Eloy, at barefoot grill.
Leon, preferred club bar.
Yoana (sp?), preferred club lobby.
Everyone that brough us room service at 3am (yes.. we were that couple, I am so sorry)
The tamarindo staff, although carne asada tacos are not on the menu they made it happen for my man, Thank you! (they do have live mariachi music so if you dont like this kind of vibe then you are better off elsewhere)

OH AND THE BREAKFAST my goodness it was fantastic DELICIOUS. PLEASE! If you see american food.. and then mexican food.. try the mexican food! Sopes... mexican beef in juice... chilaquiles.... yum tastes just like mommas.
I cant remember the names of our servers but they did great!

This resort was amazing. I could not have had a better choice of resort.
The hospitality, service, incredible. Everyone really takes the time to take care of you, and if you didnt have a great experience, then you should really reconsider your approach on things.

Room Tip: it probably didnt matter that we were preferred, but i loved it.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, July 28, 2014
Greetings Caro R,

We are beyond thrilled to know you enjoyed everything about your recent Unlimited-Luxury® experience. When occupancy allows us the opportunity to indulge our guests in complimentary upgrades to Secrets Vallarta Bay we happily do so. It is wonderful to hear that our romantic themed suites were perfect for you and your boyfriend and that you thoroughly enjoyed the individualized attention and upgraded amenities which can only be found in the highly sought after Preferred Club.

We thank you for taking the time of making special mention of those who made your stay particularly special, you can be sure their immediate supervisors will be apprised of their excellent work. Everyone sends their best and looks forward to having the pleasure of welcoming you again in the near future.

Cordially,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2014

I do not even know where to begin. The wonderful hotel, my relaxing luxurious room, the breathtaking views and sunsets, the cleanliness of the entire resort, the best resort staff, the enticing delicious food, the wonderful entertainment, The best spa in the world, all the ammenities you will ever need is all right there at Secrets Vallarta Bay Resort. This is one trip where you will never want to leave the resort.

Stayed July 2014, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, Director General at Secrets Vallarta Bay Resort & Spa, responded to this review, July 25, 2014
Greetings Glenda,

Thank you for your wonderful review. We are very happy to know that you enjoyed your recent Unlimited-Luxury® experience at Secrets Vallarta Bay. Our dedicated staff always strives to make every moment a memorable one and we are glad that we reached our goal during your time with us. We sincerely hope to have the opportunity of welcoming you again in the very near future.

Cordially,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 22, 2014

I can't say enough about this property! The professionalism, the suites, the bars, the spa by Pevonia, the Avis rental car company on premise, access to yacht cruises, complimentary phone calls to USA and Canada with exception to 800 numbers, complimentary in suite mini-bar, swim-out rooms, jacuzzi on balconies and inside suite...I can go on but then you probably won't believe me so just take a peek at the pictures.....all I am saying is I am going to try EVERY AMResort property that is in existence if it is anything like Secrets Vallarta Bay and I suggest you do the same.....quarterly!!!!!!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, July 25, 2014
VLCEnterprises,

It was our pleasure serving as your hosts on your recent visit to our beautiful city. We are thrilled to know that you have found our resort and the services/facilities to your liking. We carefully try to anticipate our guests every need and is satisfies us to know our efforts in all areas including our gourmet restaurants, well-appointed suites, world class Spa and beyond made for an unforgettable stay. Thank you for your wonderful review, we look forward to welcoming you back for another heavenly experience.

Cordially,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

This is our second visit in 2 years and I think they got better than last summer. Rooms were nice and well designed with plenty of room and a comfy bed in the junior suite with a view to die for. I watched dolphin pods almost every morning I looked for them pass by through the bay. The hotel is beautiful with a lot of detail paid attention to as well as extremely clean. Food is actually better this year (it was good last year) as the chef is incorporating more seasonings now. We didn't have a bad meal at any time. We ate at 6 of the resteraunts (2 of them twice not counting the awesome breakfast buffet on the Market Cafe we frequented daily) with highest marks for Hamitsu and Capers (we heard Capers, the Italian place, was weakest but I disagree and Tepenyaki is great.). The best asset of the resort is the people. Jose and Humberto at Market Cafe for breakfast and lunch are the epitome of professional and most excellent at taking care of the guest. Everyone was kind, pleasant and went the extra mile for all guests ... even the not so pleasant guests. Activities schedule offers much to do if you don't want to relax and enjoy the drinks and view. Seriously, for the value I don't think this place can be beat. I don't think we are done with PV or Secrets yet. Looking forward to next year already.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, July 25, 2014
WTJaybird,

Thank you for your wonderful review. It is great to know that your return visit exceeded your first. Our enviable views can be enjoyed in each one of our ocean facing suites. We always strive to improve the service and quality thereof which we provide to our valued guests. It thrills us to know that improvements at our restaurants and facilities were distinguished this time around. I also want to take this opportunity to thank you for taking the time to share with us who particularly made your stay special. You can be sure this will be shared with their immediate supervisors.

Secrets Vallarta Bay & Puerto Vallarta have so much more to offer. We look forward to welcoming you again in the near future for the best Unlimited-Luxury® experience yet.

Cordially,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olds, Canada
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 18, 2014

My husband and I came to Secrets for 10 days on our honeymoon. Upon arriving, we were impressed by the staff and their willingness to help with whatever we needed. This was our first time at an all inclusive resort and we would highly recommend it to anyone. The rooms were gorgeous and very spacious. The cleaning staff did an excellent job tidying and organizing our room on a daily basis. The poolside area is exceptionally maintained as staff are always working to keep it looking nice. Our favorite part was the dinner service because of the waiters and staff we met. Everyone is so friendly and helpful when we had questions about the Spanish language. Some of the outstanding staff include Juan Jose Ragla Morano (waiter), Humberto Inigues (waiter), Antonio Campos (bellboy), Diego Daualos (waiter), Manuel Bugare (waiter), Heriberto Garcia (waiter), Ricardo (waiter) and Ezequiel Gamez Murrieta (waiter). They are all fantatic people and they have conviced us to definitely visit this resort again!!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, July 25, 2014
Kaitlyn S,

Greetings from beautiful Puerto Vallarta! We thank you for taking time to share with our audience your recent experience at our beautiful resort. We are honored to have served as your first Unlimited-Luxury® experience. We are thrilled to know our liked our well-appointed suites, gourmet restaurants and surroundings were to your liking and met your every expectation. Above all, we thank you for naming the individuals who made your stay memorable. Our strongest asset is our caring, phenomenal staff which looks forward to having the pleasure of welcoming you back in the near future.

Cordially,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 17, 2014

This was the first all-inclusive I've ever visited. It was perfectly nice, but not the type of vacation I enjoy. My husband and I stayed at the Secrets Preferred Club.

The benefits: the rooms are nice and the service was fantastic. Seriously, everyone was so helpful and friendly. Mauricio, one of the pool servers, was amazing and so prompt. Rarely did we have to wait for drinks while lounging by the pool. It was also great to not have to worry about buying bottled water in Mexico. The drinks and treats in the Preferred Club lobby was wonderful. I also left my flat iron in the room, and they found it and FedExed it to me (I paid, of course).

Negatives: The food was thoroughly mediocre. Overall, everything was pretty bland. I thought the French restaurant was one of the best. I was disappointed by the Asian place the most because there was the most hype around it, but the food was bleh. The other negative is that the water is pretty gross. We went kayaking (thanks to all the great scheduled activities) and you could tell this was near where cruise ships docked.

Overall, we really enjoyed it there, but we're probably not going to ever stay at an all-inclusive ever again. I enjoy exploring the towns and finding different restaurants.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Vallarta Bay Resort & Spa

Address: David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 122 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Vallarta Bay Resort & Spa 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more   less 
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