We love Secrets Puerto Vallarta (Adults Only) Resort and had to do it again.
This was our 3rd trip within the last 3 years so the resort opened in April of 2012 and we got married there July 5th 2012.
If you like to plan your wedding or any other event there we do event planning and can help in making it an experience of a life time.
Okay so what makes this place worthy of a 3 peat? Decor, Excellent customer service, ultimate relax and romantic setting, great food options, preferred status amenities and once again phenomenal customer service. Décor; the place is new and looks it…The lobby entrance reminds you of a Roman palace with breath taking open air views of the ocean, moon lighted nights, picturesque sun sets all overlooking the resorts grounds. The cool ocean evening breeze after the rain as you sit in the chic lounge chairs throughout the lobby is both romantic and therapeutic and this is no exaggeration. The rooms are all something out of a vogue magazine with drapery and marble floors and large sliding terrace doors. Raining showers with marble seating and glass sliding doors. Jacuzzi’s in every room in or outside on your terrace and daily turn down service and restocking of refreshments including beer all included. 24 hour room service and if you stay as a preferred guest you have a lobby bar and food service area from morning till 11 PM every night so you can always snack or grab a cocktail whenever you pass through your lobby just a few doors away if you want something special to bring to your room. (This is in preferred guest areas only). Some may not feel the cost of preferred is worth it and if we did not experience it from day one perhaps we would agree but because each time we’ve booked preferred we cannot experience this resort any other way and feel the same. But the place is great without it…… Customer service; From the time they hand you a cold face cloth and glass of champagne as you exit the cab on arrival there is never a time when you feel unattended. Smiling faces, friendly gesture and sincere efforts to please and accommodate your every desire and need is standard. They go beyond and above in all and every aspect of customer service from bell boys, bartenders, waiters, room attendants, preferred front desk receptionist staff treating all guest as preferred royalty. There is no way you stay here and don’t feel special. And all this is done with no tipping required or anticipated. However when and if you do tip it’s because you feel impelled by their excellent service to do so. Ultimate relax and romantic setting; We stayed in the Presidential suite for our wedding in preferred and in the preferred swim out on our last 2 visits. Really if you are there for relaxation and romance you never have to leave your room especially if you have a swim up where you walk out your terrace door and into your own pool facing all the activities and affording you waiter service right to your pool if desired. But if you are a sun bathing lover there is plenty of sun and spaces by the pool and adjoining beach to soak in all the sun your heart desires. The beach area is nice but if you are looking to swim in the ocean water all day long this might not be the place for you because the shore can be kind of rocky but nevertheless many people swim and the mountain capped views with little villages lining the plush fertile forest are captivating. Some of our best photos were on the beach, truly the French Riviera of Mexico. Of course there are locals trying to sell their goods on the beach but if you are clear and polite about not being interested they do not bother you. (Parasailing, iron horse, jet skies’ can all be purchased on the resorts section of the beach although not affiliated with the resorts services). We’ve done both Jet skies’ and parasailing and each time have had a great experience. $50 U.S. per person and well worth it. Great food choices; Italian, French, Japanese and Mexican restaurants with something great on each ones menu. Oceania for great seafood and breathtaking sunset picture opts. They have a breakfast buffet that’s a must each morning in an American café with every kind of food you can think of. There is a poolside grill open every day from 11 AM until 5 PM along with feature meals of the day set up in other areas near the pools. If you are staying as a preferred guest all day long you have breakfast, lunch and dinner self-served in the lobby until 11 PM so you are never short on something tasty to eat. And as if that is not enough there is 24 hour room service….. Final service; once again our highlight of this resort is exceptional treatment by it’s staff and management across the board. Pampered and catered to is how you feel all day long. (Special thanks to Raul preferred manager from our first visit above and beyond.. Omar, Ricard & Mauricio pool bar all exceptional, Noe' Leon preferred bar & Ezequiel from Nimitsu made us feel special when told it was our anniversary, Samuel, Eduviges thanks to you all).
Cons; The night club Desires never really gets started and I contribute a lot of that to terrible promotion, pre-programed music instead of DJ that can cater the music to the crowds. Location—it’s on the family side of the resort don’t start until late and a bit out of the way for some I think it would be frequent by the adult guest looking for some music and fun if it was more accommodating to them. Don’t have an evening or late night pool party or other late night activities and can leave you with not much to do during the evening hours. They do have show’s and activities around the pool during the day but no late evening food to snack around the pool area or music nor activities. Pool area gets crowded during the day and people indiscriminately save seats early morning taking all choice seating’s before 9 AM then leaving with guest frantically looking for somewhere decent to sit by the pool or beach. The good thing is that they have several pools and the waiters will remove unattended towels intended to save seats. The town of Puerto Vallarta is safe to explore just have peso’s instead on foreign currency to purchase things which you can get at a bank for the current rate. The hotels rate always seems to be below the current rate of exchange. Service can be kind of slow in the restaurants so don’t be in a rush for your food. Their Members programs is a hard sell and 90 min presentation is too much time watsed when you on vacation and want to relax and enjoy every moment and dollar you are spending to stay here. Also they get pushy and visibly disappointed at the end when you’re not buying……. Outside of a free night stay the compensation they offer for your time we felt was not worth it. The $200 spa coupon does not always work out to be cost affective outside of just paying for the service you want without costing you 90 mins of your vacation time. Avoid air Mexico if you can, major delays, overbooking and missed connecting flight issues. Direct flights are win, win resort only 15 minute cab ride from airport and airports cabs are regulated cost 21 dollars no hassle. Ask cost before getting into cab.
So if it’s relaxation, romance and a laid back experience in true pampering style you are looking for this is the place. If you looking for this plus party central this may not be the place although they organize daily club excursion events from the "Now" area for groups wanting some night time fun where they get VIP sections in the club, drinks and transportation there at an extra cost. Haven’t tried it but all who told us they did it had a blast………
Hope this was helpful………