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“Wonderful and wish I was back there right now!” 5 of 5 stars
Review of Secrets Vallarta Bay

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Secrets Vallarta Bay
4.5 of 5 Hotel   |   David Alfaro Siquerios No. 164, Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico   |  
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Ranked #7 of 120 Hotels in Puerto Vallarta
Madison, Wisconsin
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
“Wonderful and wish I was back there right now!”
5 of 5 stars Reviewed March 18, 2013

Lived up to all expectations. Food was fantastic. Staff and service was wonderful. Resort beautiful. Location great. Entertainment staff great. Loved that you just showed up to the restaurants at night, you did not have to find someone and waste 1/2 the morning making a reservation for the special restaurants. Loved the Hypnotist Show. Usually dont stay at all inclusives but this may change my mind! Wonderful age range of guests and they were very nice. Went to town one night and visited all our old favorites in Old Towne/ Zona Romantica. Especially loved no children ( and their parents!) We did the Preferred Section. I was not sure this was worth the extra but my husband did.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,041 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (453)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
NYC
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 18, 2013

Just returned from Secrets, Vallarta, in P.V., so my likes and dislikes are still fresh in mind. We are a professional couple who live in the northeast.

Likes:
The wait staff (not management) were very helpful and polite. Happy to see you come; we tipped so that helped too, but even if you didn't, they'd still be helpful.
The food was good but the portions are very small.
White wine was drinkable; red, not so much. You might want to buy from the wine list but prices are $$$.
Close to the airport

Dislikes:
The beach is terrible. Small & rocky and the water is green/brown. We did not see anyone in the ocean the entire week we were there. The hotel is next to enpty buildings and a vacant lot filled with garbage and stray dogs. There are vendors alway interupting you on the beach as you try to relax with things they want to sell you. Do you really want to buy a rug or get a temporary tattoo on vacation?? Also, there is loud, THUMPING music played ALL-Day long up to 10:00 PM.: Rap, rock, contemporay, oldies, etc. How many times do you need to hear Katy Perry in one day?? Good luck taking a nap or turning in early.The swim-out suite (upgrade) has a small pool outside your room, but you'll have to pick cigarettes butts out of the pool everyday since people above you use your pool as their personal ashtray. This is NOT a non-smoking resort so people are smoking everywhere on the property including cigars and pipes. We complained to management about the cigarette butts in our pool, but the best they could do was move us to another room, but there would be an additional cost to do so! (You can't make this up.) (In all fairness, after we complained the third time, we did receive a bottle of wine & cheese to our room.) Overall, I would not come back to Secrets or P.V. Playa Del Carmen is much nicer and the beaches are beautiful: white sand and blue water. We stayed at Grand Velas in Playa Del Carmen (RIvera Maya) last year and loved it from the moment we arrived. Grand Velas is truly a 5-Star property--nothing compares!

Room Tip: There is very little difference with the Preferred Suite and the Swim-out suite. The preferred suite...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 18, 2013

My husband and I spent a week at this resort from March 1 - 8 and we thoroughly enjoyed our stay. The climate was perfect with highs of 85 and evening lows in the 60s. The room was large, comfortable and hearing the sound of the waves at night was heavenly. The staff are friendly and provide great service. The food is very good and fresh at all times. I agree with a previous review that the restaurants were often understaffed. The staff work so hard! However, we enjoyed our long meals and not feeling rushed. We loved the fact that we had a taxi bring us to the resort and that we didn't have to wait for a transfer bus. We played tennis daily on their only court. It was sometimes difficult to book time on the court and it is not level - but we still enjoyed it. The timeshare sales people at the resort who trap you just after check-in are a nuisance. We would certainly go back to this relaxing and quiet resort.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 18, 2013

We are a Unlimited Vacation Club member and have stayed at 4 different Secrets and 2 different Dreams resorts and have always enjoyed ourselves. As most people will say the staff is always friendly and helpful.
Since this is a new resort - it is incredible in its artistic design and decor - but as far as food goes - they tried to complicate or over gormet most dishes - we have clearly had better meals at the other Secrets and Dreams.
We did schedule ourselves to have dinner at the Dreams in Puerto Vallarta, one night, because we had remembered our best dinning experiences were there. We ate at thier Oceana and had our best meal of the week.
As far as entertainment - there really was'nt much - the hypnotist was fun, and the fire show was interesting - but that was it.
The best Secrets for entertainment is the Secrets Silversands in Mayan Riveria - they had live rock and roll bands that were very good and drew people into thier nightclub - the nightclub here was always empty - no attraction.
We will continue to revisit Puerto Vallarta but probably will return to the Dreams.

Room Tip: any room above the 4th floor is fine
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 18, 2013

I just returned from a wonderful week at this resort March 8-15. It was a quick ride from the airport to the hotel. Check in was slow and really no one else around. Timeshare people were rather nice but hard to avoid. I would suggest they hound people after they have enjoyed the resort for a couple of days. The last thing I like to do after a very long travel day is to pay attention and listen to all those numbers. I just wanted to check into my room...

The resort was great. Plently of chairs and towels. The pool area is in the shade until 11am or so. I didn't see anyone from my balcony at the wee hours reserving a chair. It helps that the resort may have been 50% occupancy. The food was wonderful and enjoyed no reservations at resturants. We never had to wait. The lobby was awesome and enjoyed the sunset from the lobby bar every evening.

We had a swim out room and it was well worth the money. I found the pool warm and private. It was in the shade in the late afternoon but it was a great relief after being in the sun all day. I ordered coffee and breakfast for the secret box every day. It arrived within 20 minutes always hot.

The Sundial, a newsletter with the days event, is a great touch. We traveled with it everyday to plan our evening meal and activities. It is also indicates what resturants are open and dress code. We found the dress code is followed by most but some went above and beyond. If you are a man, just wear a collared shirt every night and you should be fine...

We had a wonderful time. I was amazed with the staff and how they could remember names. By the second day we were called by name...Very cool

Room Tip: We had a swim out room and it was well worth the money. I found the pool warm and private. It was...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Nelson, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2013

Had a great experience at Secrets Vallarta Bay. The staff go out of their way to please you. They were genuinely friendly and helpful. From the second we arrived to the day we left- we literally felt like royalty. We did tip a few people, but were not treated any differently if we didn't. The food was impressive at every restaurant, and there was so much to choose from. Our favourite was "Tamarindo" (Mexican), where they had a Mariachi band playing every night. Service was fast, courteous and professional. We especially liked "Daniel" who we saw at Tamarindo and Himitsu. He remembered us and took special care of our table. A note- be sure to check out the buffets at the Marketplace Cafe- don't discount it- seriously the most amazing buffets I've ever seen. The Coco Cafe was also a nice touch if you just felt like having something light and healthy for lunch.

The hotel itself is less than a year old, so everything is new and contemporary. From the breath taking lobby to the most comfortable bed I have ever slept in- the facilities in this place are truly phenomenal. The beach was immaculate and even the vendors were respectful of your peace and quiet if you were sitting down by the shore. There were always plenty of chairs around the pools and you never had to wait for anything. Poolside service was great, a special thanks to Jose in the swim up bar- wonderful guy.

The entertainment was pretty good. We caught a hypnotist show, a tribal fire show (awesome) and a Grease stage show. We were pleased with all the activities offered at the resort, everything from water aerobics and dance lessons to bracelet making and bingo- they had something for everyone. The entertainment team were very fun and friendly, I especially liked Cesar's dance lessons and Natasha's water aerobics.

Another great perk of Secrets is that they have free calling to Canada and the US in every room. We felt very safe and taken care of the entire time.

We walked down to the Malecon (about 25 min walk) to take in some sights- there are lots of cute little shops, sand sculptures, statues- a lot of great photo ops. Again, everyone was very nice and we always felt safe.

The spa is incredible- a real experience. We really liked the spa butler, although I cannot remember his name. I think I just liked the idea of there even being a spa butler to begin with, lol. But again, so accomodating, going out of his way to make sure we enjoyed every minute of our time.

This resort far exceeded my expectations and I plan to return next year for my honeymoon. A special thanks to Carlos at Greyline shuttle service- go with these guys, they are fantastic.

Room Tip: Rooms by the lobby can be a little loud at night. If you value your peace and quiet, request to be a...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2013

We stayed at Secrets for 5 nights at the end of December through the beginning of January 2013.
The grounds are split into two sections, one for the Now building and the other for the adults only Secrets building by a divider made out of tropical trees and bushes which works. The entertainment, the disco, the cafe, the japanese, mexican and the italian restaurants are all on the Now side, the Secrets side has only the French restaurant. Each resort has its own buffet and half of the Oceana restaurant by the beach and each has the daytime grill and bar by the pool. Adults have access to both Now and Secrets facilities which are both beautiful.
The food is quite good, but wouldn't use the word amazing like the food at the other Dreams resorts we stayed previously. We loved the most having lunch at Oceana on the higher level with that gorgeous view of the ocean and the Mexican food. The pool and grounds are beautiful and very well kept and the service is truly excellent. There were some nice shows as well and the Mexican fiesta night was great with great food.
The location is fantastic, private and away from gthe crowds but in the same time close to PV. The beach area is very nice, but be prepared for the beach merchants to approach you every 20 minutes to ask you if you want to buy something.
I have only one complaint about this hotel but it is a big one: the neverending slamming doors!
I do not know why the doors to the rooms are provided with a very tight spring mechanism which slamms the doors shut with a big force as soon as you let the door go from your hand. Needless to say, at any time of day or night there will be doors slamming very loud, as people are not used to hold on to the doors and close them gently all the way to prevent them from slamming. Because of this, I was waken up many times, both late at night and in the morning. This slamming doors situation really has to be resolved for us to go back there.
We took the bus many times to the Malecon from the bus stop located 3 minutes walk from the hotel for 2 pesos, extremely convenient and cheap - you get there in 5 to 10 minutes. As side trips, we went snorkeling to the Arcos with a privately hired boat from the Secrets beach; bring something to feed the fish, and there will be lots of fish around you to see. We also spotted a whale with her baby on the way back from there - the scenery on the way back and forth is also gorgeous! We also went to Rhythms of the night on New Year's Eve and it was well worth it. The lush island is gorgeous at night with the fires and torches lit up everywhere, dinner was great, and after the show - which was very nice - there was a dance beach party to ring in the New Year - fantastic atmosphere!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Vallarta Bay

Address: David Alfaro Siquerios No. 164, Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 120 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Vallarta Bay 4.5*
Number of rooms: 271
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