We really enjoyed this Secrets destination. It really represents the quality of the brand. You know you are going to get the service and value you pay for.
This resort - while still fairly new - has done a great job of motivating its employees to go over and above for its guests. Everyone, and I mean everyone smiles at you and says good morning, hello, or good night.
Yaona - the hostess at the breakfast restaurant needs to be recognized - and promoted. She is a very bubbly person - but what I was amazed at was that she learned and memorized nearly every couples name by probably the 2nd day that people were at the resort - greeting them with a big smile.
The pools were great - and the attention to detail of cleaning up used towels, glasses, and other clutter through the course of each day meant that the resort looked great at all times - and you didnt have to be concerned about whether chairs were taken or not. It was also pleasant to be at a resort that you werent worried about the great chair claim game every morning.
For people going here - the restaurants are of the high calibre you would expect of Secrets. Half of them are located on the adjoining "Now" side - but during our week we didnt have dinner interrupted by children screaming in the restaurants - so that was good. A concern going in - but not an issue. The guys at the Japanese restaurant were a lot of fun. Its quite a unique restaurant - you'll see what I mean when they go to seat you.
My advice to the resort management. Raise your prices. Our only downside was really beyond your control. The number of beer swilling tattoo'd drunks was unusual for a Secrets resort - they're normally at the cheaper brands where they can get all the "free booze" they want. I don't know if you "last minute specialed" a block of rooms the week we were there, but I think you'll develop repetitive clients by keeping your price point at a level that draws the type of people that Secrets markets itself to.
The other suggestion - the smokers that felt that they could just light up wherever they wanted to - in the lobby bar - and other "indoor" locations. Please train your staff to gently but firmly move these people outside and be consistent with it. I was surprised by the number of people who felt it was perfectly OK to light up and just puff away inside the buildings.
You have a good resort - we'll be back again, and because we like to alternate amongst a number of resorts, this could become our PV location if the trailer trash move back to their 3 star hotels.
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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