We booked this trip thru bookit.com. We were there from December 1 thru 8, 2012. When we arrived we were taken by private taxi (which I booked in advance) to the resort. We were pleasantly surprised to find out that because of a booking overload in the NOWAmber side of the resort, we were upgraded to the Secrets (adults only) side. Our stay was fabulous. We were celebrating our 10th anniversary and were treated like royalty from the very beginning. We were met with cold wash clothes for our necks and something to drink. While we do not drink alcohol, a bottle of very cold water was presented immediately in substitute. We were ushered to the concierge desk and given the details of our stay. We had our bags taken to our room for us and the porter took the time to show us the amenities and the controls for the room. THAT WAS VERY HELPFUL! Again, we do not drink alcohol, so when we requested that the fridge in the room be stocked with club soda and water, that was taken care of the rest of the week. We are early to turn in and that was noted as well. The restaurants are all amazing. I enjoyed the Bordeaux the best, the Italian the least. There is nothing I have to say that is bad about the Italian other than it was loud and noisy and we wanted something more quiet. The buffets in both hotels were lovely and ever changing. There were staples that remained the daily fare, but they had hot cooking stations to change it up a bit if you were interested. Food is available 24/7. Room service is excellent as well. Lounge chairs by the pools were always available as were chairs at the beach. Towels are plentiful. . . . The waiters at thebeach were always accomadating even if it was a bottle of water or a smoothie. All rooms have ocean views and the balconies are lovely to sit on. We were on teh 11th floor and the breeze was wonderful. The room was devine! I cannot say enough about the comfort of the room and the maid service. Always clean . . . The showers are to die for. Please feel free to email me with any questions. There is just not enough room here to tell it all. The gift shops are reasonable but are indeed gift shops. However, if you forgot, they do have it for a price. Exchanging money is not an issue. Oh and they even have security to keep the beach vendors where they need to be and not on the property. They can be avoided if you desire. I will return to Secrets and NOW Amber hotels in the future as a result of this trip. The staff is amazing!