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“Best view; not worth it for terrible service and food” 1 of 5 stars
Review of Restaurante Las Carmelitas

Restaurante Las Carmelitas
Canimo a la Aguacatera Km 1.2 (Coordinates 20. 61072,- 105. 215182) | arriba del tunel grande abrimos todos los dias de la 1:pm. a las 11:p.m., Puerto Vallarta 48353, Mexico
3222933112
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Ranked #381 of 697 Restaurants in Puerto Vallarta
Price range: $7 - $30
Cuisines: Mexican, Seafood
More restaurant details
Restaurant details
Good for: Romance, Special occasions, Scenic view
Dining options: Reservations, Late Night
Moscow, Idaho
1 review
3 helpful votes 3 helpful votes
“Best view; not worth it for terrible service and food”
1 of 5 stars Reviewed May 18, 2013

Horrible experience...first we tried to call and make reservations for two days and they didn't answer the phone. We went up on Friday night anyway after failing to reach them thinking it would be slammed but we arrived and we were the only people there. If you don't like looking at those ASPCA ads on tv then don't go here...there are malnourished animals all over the place. After ordering two less than stellar well tequila margaritas and discovering our bill was already $28, we didn't even bother to order dinner. The waiter asked my girlfriend how much cash she had in her wallet and came up with the drink prices after she showed him...mistake on our part. Menu was lacking and food was overpriced. You would think there would be a nice ambience of music and forest sounds, however we were serenaded with the sounds of a buzz saw due to some precariously scheduled dinner time construction...I don't expect the level of efficiency and service you might find in the states but come on....it doesn't take an expert to understand basic customer service. Oh,don't forget to bring at least $100+ for this experience....it will cost you 180mxp both ways (if you barter the prices) for a cab plus overpriced dinner and drinks... Of course they do not take credit cards. Overall advice: rent a car, drive up and take pictures at sunset and then get back in your car and drive away before they try to charge you for taking in the view. Skip it and save yourself the strong desire to throw the wait staff off the porch.

  • Visited May 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Kitchener
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“View 10 out of 10. Restaurant 0 out of 10!”
1 of 5 stars Reviewed May 7, 2013

While the view is spectacular the restaurant is definitely not. When we pulled into the parking lot the first thing we saw was a poorly cared for Military Macaw in a rusted old cage with nothing but a dish of water - no food to be seen. These macaws are endangered in Mexico due to loss of habitat and as such it is illegal to keep one personally. There is major construction going on which did nothing for the atmosphere. Even with only a few people in the restaurant our waiter was not very attentive. Food was lukewarm and did not appear to be overly "fresh". Three dogs were in and out of the kitchen or visiting our table during our visit (unacceptable)! Chairs most uncomfortable. The path from the restaurant to the parking lot was long and dark with no lights to guide us.

  • Visited April 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falmouth, Massachusetts
Contributor
11 reviews 11 reviews
7 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“A must”
4 of 5 stars Reviewed April 28, 2013 via mobile

The ride up by cab was steep. You are stopped by a person who collects 100 pesos each which is deducted from your bill at the end. This is to prevent people from just going up and taking pictures.You then you walk up this walkway. The food is just o.k but the view is incredible especially at sunset. It is like you're on top of the world.

Visited April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Vallarta, Mexico
Top Contributor
57 reviews 57 reviews
20 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
243 helpful votes 243 helpful votes
“Same magic as always. But getting better.”
5 of 5 stars Reviewed April 27, 2013

On April 24th, 2013, we took a friend to Las Carmelitas for lunch. We have been there many times, but this was our first time during the day (we have previously gone for dinner). It was also our first time eating in the upper level restaurant.

Much of it is as we remembered it: a rustic oasis high above Vallarta, spectacular unobstructed views, gentle unobtrusive animals, an ambience of quiet serenity. There is NO traffic noise. It´s as if someone pushed “mute” on all but the noise of the resident rooster (occasionally) or geese shuffling to escape the sun under any near parked car. The staff welcomes their guests with a quiet confidence. This huge tract of land (it is their own private road up the mountain) has been owned by the same family for generations. When we left, my husband said: I hope you get enough people here. The waiter smiled and said “It is enough”.

Much has also, in our opinion, improved. First, they still have the former restaurant area downstairs which they use in rainy season, and if the upper level is booked for an event, but the upper level is more upscale (no more plastic tables, dirt floors, great washrooms) and has a better view. I am so glad we were able to eat there.

The food seemed better than in our previous visits. It was always what I would describe as “ok to good”. But this time it seemed excellent. The 3 of us shared two of their signature fish dish, and it was plenty of food and very good. We even had leftover fish! We ordered the” Filete Las Carmelitas”, which is filetes of fish stuffed with a nice mixture of ingredients including cheese and spinach. All 3 of us thought it was very good. My husband doesn´t generallylike fish, but he really liked this. We also had guacamole and salsa, 3 margaritas and 2 beers.

The bill came to 1050 pesos plus tip, which we thought was very reasonable for 3 people, given the food, drink and atmosphere. On the other hand, someone without their own transportation also has to pay for taxis as Las Carmelitas is not accessible by bus or on foot (unless you´re a true hiker, not just a walker). If you ARE a hiker, it´s not difficult (not technically), just a steep winding road of I don´t know the distance, sorry), but not really far. No more than a couple of kilometers.

Tips:

1) Make a reservation and you don´t have to leave a refundable deposit at the gate. The phone number is on the TA website. (It is a landline, not a cell phone).

2) There is a winding ramp to the upper level (not too steep, solid and no stairs) but it´s still quite a walk up. If someone has mobility issues, ask if you could be served on the lower level where someone could be dropped off at the door to the restaurant and have no stairs or ramps to negotiate.

3)If your dates are flexible, try to choose a time when you can eat on the upper level (no private event booked). Providing someone is able to walk (our guest was in her eighties and had no problem), the upper level is preferable in terms of ambience and view, although the lower level (the original restaurant) is also nice.

Visited April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Succasunna, New Jersey
Top Contributor
56 reviews 56 reviews
45 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“Great views, but the food is horrible.”
1 of 5 stars Reviewed March 24, 2013

The food was just tolerable when we were eating it. 3 of us got sick afterwards. Period. Go there for drinks and the view only.

  • Visited March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 1 of 5 stars Food
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