We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“a great time was had by all” 4 of 5 stars
Review of Sunset Plaza Beach Resort & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Sunset Plaza Beach Resort & Spa to your Saves list
Sunset Plaza Beach Resort & Spa
4.0 of 5 Resort   |   Diego Rivera 121, Puerto Vallarta 48330, Mexico   |  
Hotel amenities
Ranked #4 of 121 Hotels in Puerto Vallarta
Certificate of Excellence 2014
Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“a great time was had by all”
4 of 5 stars Reviewed December 19, 2013

a great place to holiday, there were 4 of us girls(all still young at heart) there to have fun in the sun and this is the perfect place for that. We all had separate rooms and had requested rooms on the same floor which wasn't possible when we arrived even though arranged through the travel agent. not sure where the glitch came from but in the end it didn't effect our stay. The staff are all really friendly, the food was great. there were no issues with making dinner reservations or standing in buffet lines. The place was always clean and there was always someone there to help if needed, The pools were wonderful and there was always a place to soak up the sun whether at swimming up to the pool bar for a cocktail or hanging at the adult pool. There were 3 different whirl pools at different temperatures and there was food and drink service right to your lounge chair no matter where you were sitting. The activity director did his best to keep us occupied with kayaking and cooking and drink mixing lessons but there was a bit of a lack of activities which they need to work on. Because it is a smaller resort you definitely get more personalized service and get to know the resort staff much better that at the larger resorts. Would go back in a heartbeat.. by the way, I'm from BC not AB

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, February 8, 2014
Dear Ms. Michele,
Thank you for taking the time to share your comments with us. We are glad to hear about the pleasant stay you and your friends had. It is very important for us to know that our guests enjoyed the time they spent with us.
Sunset Plaza Hotel has 100 rooms and we always take care of the density in our rooms, for this reason even in a 100% of occupancy, the property never feels crowded.
Our activities staff it is an important piece to have fun, we have daily activities for the entire family. We are sorry that you will not inform you that we have a wide selection. We will take all the actions we need to avoid this miss information with our future guest.
Once again, thank you for posting and from the entire team and myself, we do hope to see you again at Sunset Plaza.
Sincerely,
Leaslie Gómez / lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,756 reviews from our community

Traveler rating
    1,275
    352
    87
    28
    14
See reviews for
549
831
41
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (463)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Happy Valley, Oregon
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2013

This was our third stay here. We have nothing but good things to say about this property.
We stayed in a one bedroom suite and it was spacious and very clean with nightly turn down service. The balcony is large and a wonderful setting to have morning coffee or for watching the sunset.
The restaurant, pool and bar staff are amazing. We did the all inclusive all three times and have found the food to be fresh and very well prepared. I tend to order food prepared a bit plainer and I am very picky. The chefs were very good about delivering things the way I ordered them.
I am going to mention a few of the staff, but everyone who interacted with us were so warm and friendly I know I will be leaving people out.
Pablo, Marcella, Alejandro, Enzo, Caesar, Horario, Humberto,Randy and many more made our trip one to remember.
This is the first time there were as many families vacationing at this time of the year. Our preference would be for less children and that is why we vacation the first few weeks in December.
This is not the fault of the resort.
We departed the same day 100 people arrived for a wedding. Good timing on our part.
We had another great vacation before the Christmas craziness at home.
Many thanks everyone.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 19, 2013
Dear Guest,
We are happy you have chosen to return our hotel. Please let us express our gratitude for sharing such nice comments regarding your latest stay with us. We are very happy to hear that you really enjoy your vacation and we hope to have you back soon. I will extend your congratulations to Pablo, Marcella, Alejandro, Enzo, Caesar, Horacio, Humberto and Randy for their great job.
Thank you for contribution to the forum and we hope to have the opportunity to host you again on your next trip to Puerto Vallarta to provide you with another best Sunset experience.
Happy Holidays!
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
QUE, CANADA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2013

We stayed at the Sunset Plaza "a la carte" hotel from Dec 5-12. I have to say the food and drink was very good...and we're fussy people. Not many resorts have comparable food and international drinks. The weather was great in the 80's, no humidity, no rain. The ocean and pools were warm, and it's nice to have an adult pool and hot tubs with food and drink service. Everyone was friendly, staff and visitors alike. The word "NO" was not in the resort staff's vocabulary. They did their very best to always please the guests. We were in Puerto Vallarta 18 years ago. It was safe then and it's safe now. e saw nothing that would make you nervous or scared. And transportation is no problem. One cab company alone has over 1200 cabs and there is a bus system that is good and much cheaper than cabs. Just tell the bus driver where you want off, and they will stop for you. A must do is the WHALE WATCHING...it's fantastic. We saw 38 whales and at one point they put down sonar so you can hear the whales and porpoises chatter under water.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 19, 2013
Dear Mr. Kennet,
Thank you for taking the time to provide us your lovely experience. We are very happy to know we were part of your vacations; it truly was a pleasure to assist you, and you felt pampered and well taken care please know that Sunset Plaza "will always be your home " We are very proud we were able to surprise you with our food, international drinks and facilities. We strongly believe in the personalized service. Thank you for your appreciation.
We love your phrase “The word "NO" was not in the resort staff's vocabulary. Thank you.
We hope to see you soon and pamper you on your next stay.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2013

We travelled with our two children (ages 2.5 and 10 months), and this resort was perfect for us. The 1-bedroom suite is huge; we used the smaller bathroom off the kitchen as the "bedroom" for our baby in her crib. Our 2.5 year old thought having his own pull-out sofa bed & TV was super cool. The in-suite kitchenette enabled us to keep toddler food / baby bottles on hand for any time of day or night. The gigantic balcony allowed us to enjoy sun and ocean views even while the kids were napping. Free room service (you just pay 10% of the food value as a convenience charge) let us enjoy dinner on the balcony once the kiddies were down for the night (beautiful sunsets, too!).

The food here is amazing; descriptions on the english menu sometimes seemed a little lacking but we pushed our doubts aside and were always pleasantly surprised with the presentation, flavour and overall quality. (Seriously the best french toast I've ever had!) The restaurant staff really went out of their way to make us feel welcome. Special thanks to Patsy (hostess) and Jose (wait staff), who loved on our kids and took special care of us while visiting. Our butler Juan also did an amazing job of getting us anything we needed, including running to the pharmacy to pick up some Pedialyte for our babe who was suffering from a bit of a tummy bug.

The pool was perfectly suited for all ages; lots of room and some shallow areas ideal for little ones to play in. This was definitely the quietest resort we've stayed at, which we appreciated. Beach was not ideal for swimming with small kids, but still accessible for adults who want that ocean experience. Overall we were quite impressed with this property and feel it was awesome value for money. Only downfall for us was the 5-hour flight from Toronto (a little gruelling with babies in tow), but we would like to return in a few years once they're older.

Thank you Sunset Plaza - what a great first travel experience to Mexico! Keep up the great work!

Room Tip: Pay the extra to get a one-bedroom suite - it's huge!!
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Mrs. Chandra,
Please let us express our gratitude for sharing such nice comments regarding your stay with us. We are very happy to hear that you really enjoy your vacation with your family.
For us it is really motivating to know that our service makes the difference in our guests’ vacation and that we are able to help you relax and simply enjoy your free time with us.
We are very proud we were able to surprise you with our a la carte all inclusive. We strongly believe in the personalized service and the benefits of having menu choices with tasty dishes. Thank you for your appreciation.
We offer activities for kids and exclusive areas for adults too, so all the family have fun at Sunset Plaza Hotel. I will extend your congratulations to our staff, I am sure they will be satisfied to know your kind consideration for a job well done.
Thank you for your french toast recommendation!
We will be waiting for you to come back really soon, in the meantime, feel free to contact us at anytime.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed December 15, 2013

We recently went to a wedding at this hotel. While the hotel is very beautiful we weren't very impressed with the quality of the service we received.

The staff was not very friendly and often it felt like it was a chore to provide service to our group.

The beach was not very nice. The food is very good.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 19, 2013
Dear Guest,
With great concern I learnt about your opinion after your experience in our resort. We deeply regret your dissatisfaction. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Thank you for staying with us, and we hope to have an opportunity to serve you again, in the meantime, please do not hesitate to contact me again if further assistance if required or if you have additional feedback that wish to share, I will be more than happy to assist you.
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed December 15, 2013

The Sunset Plaza is a well run hotel. The staff are friendly and professional. There was some construction happening during our stay but the noisy work was done during the day which was OK for us as we did not hang around the hotel during the day.
Our only disappointment was the food. A major reason for choosing an all inclusive is the food and the selection here was poor. I can't comment on lunch as we were away during the day but both breakfast and suppers were a la cart making the choice very limited and severely lacking in fresh fruit and veggies. I'm sure that this helps keep their costs down but they should at least have a simple salad bar. Other than low marks for food the rest of the resort and service scored very well.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 17, 2013
Dear Guest,
Please let me express my gratitude to you for sharing such comments regarding your latest stay with us, I am very happy to hear that you enjoy your vacation. I will extend your congratulations to our staff for their great job.
I have brought to the attention of our Food & Beverage Manager your comments regarding the food and variety. However we are going to monitor it in order to avoid these feelings, thank you for bringing this to our attention.
We are looking forward to seeing you here again and in the meantime please feel free to contact me if you need additional feedback or assistance, you can contact me at lgomez @hotmail.com
Leaslie Gómez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Top Contributor
103 reviews 103 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 15, 2013

You know, a nice place only a few years old, but when you build a resort I guess you have a choice to either go with the crowd that looks for a quiet place to stay or for one that likes noise and festivities during their stay.

Last year we were here it was too new and the place was quiet, which is what we liked, this year not only the neighbors organize wild and loud parties, they joined in themselves and parties can rent the space next to the building (where every bedroom can enjoy the noise) to have extremely loud music and dancing well into the night. What a disappointment, Calling the front desk only gave us an explanation that this was booked 4 months ago, and bringing up the fact that the party downstairs may cause problems for the entire hotel, did not mean much.

As the resort is about to expand, the resort has to make a choice. Provide a great welcoming ambiance to those who stay here, luxury and great amenities, or go with the noise seakers.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 17, 2013
Dear Guest, Greetings from Sunny Puerto Vallarta!
Please allow me to start by thanking you for taking the time to share with us your impressions regarding your stay, we are happy to know that you chose us again to enjoy your vacations with us.
With great concern I learnt about your opinion after your experience in our resort. We deeply regret your dissatisfaction for the inconvenient during your stay.
We hope you will permit us the chance to host you once again on your next visit to Vallarta and recuperate your trust in the Sunset Plaza experience.

Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sunset Plaza Beach Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunset Plaza Beach Resort & Spa

Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Luxury Hotel in Puerto Vallarta
#2 Family Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#13 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
As one of the newest resorts in the Puerto Vallarta Hotel Zone, the Sunset Plaza Beach Resort and Spa boasts an incredible location. It is only a 5-minute cab ride to downtown Puerto Vallarta, where a wide array of world-class restaurants, shops, and galleries are available for your pleasure. Plus, you won`t want to miss the on-going display of local art, and a nightly show of the famous Papantla Fliers.Comfort is also one of hotels strengths; apart from hotels privileged location within Puerto Vallarta’s hotel zone, the tranquility of hotels beach is palpable. Everything is flawlessly harmonized to insure that your dream vacation encounters the perfect scenario.100 suites all front ocean view with huge terraces.Amenities include a large fitness center and spa, activity Kids Club, two full-service restaurants Mexican and Italian a self-service deli, a lobby lounge, and the poolside Aqua Bar. Whether you plan to visit for a family vacation, a romantic retreat, or an unforgettable wedding or honeymoon, plan to make Sunset Plaza Beach Resort your destination ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Orbitz, Booking.com, Hotels.com, HotelTravel.com and Priceline so you can book your Sunset Plaza Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

Owners: What's your side of the story?

If you own or manage Sunset Plaza Beach Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.