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“Excellent 3 day stay for my wife and I.” 5 of 5 stars
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
4.0 of 5 Resort   |   Diego Rivera 121, Puerto Vallarta 48330, Mexico   |  
Hotel amenities
Ranked #4 of 120 Hotels in Puerto Vallarta
Calgary, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent 3 day stay for my wife and I.”
5 of 5 stars Reviewed November 29, 2013

Excellent 3 day stay for my wife and I. Great service. Food was excellent and at very fair prices for P.V. Great heated pools. Wonderfull large terrace facing ocean. Beach activities for teens very limited. Quiet environment rather than rowdy.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Ms. Carolyn,
Please let me express our gratitude for sharing such nice comments regarding your latest stay with us. We are very happy to hear that you really enjoy your vacation and we hope to have you back soon. I will extend your congratulations to our staff for their great job.
We are very proud we were able to surprise you with our food and facilities. We strongly believe in the personalized service. Thank you for your appreciation and recommendations.
Each of the Sunset Plaza’s spacious guest rooms and suites features a private terrace with a breathtaking 180° view of the ocean and the spectacular Puerto Vallarta´s sunset. The rooms are warmly decorated in hues of orange, gold and sparkle, equipped with fine granite countertops, marble bathroom surfaces, and elegant contemporary wood furniture.
Amenities at Sunset Plaza include a large fitness room and spa; an activity packed Kids Club, two full-service restaurants – one international cuisine and one Italian – a deli, a lobby lounge, and the Poolside Aqua Bar.
Please know that Sunset Plaza takes highly consideration of all our guest comments, always working on pampering and making our guests feel at home.
We will be looking forward to seeing you soon.
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,308 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
BC, CANADA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2013

Not only was this hotel actually a 5 star hotel, it was simply a great place to rest and relax and be pampered. All of the staff (especially Alejandro and Ivan) were personable and extremely hardworking. The food simple, healthy and elegantly presented. We will definitely come back and stay here again.

by Eliz Nov 27, 2013

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Ms. Elizabeth,
Please allow me to start by thanking you for taking the time to share with us your impressions regarding your stay, I am happy to hear that you enjoyed your vacation and we will be looking forward to seeing you here every year.
Thank you so much to share your lovely experience; Sunset Plaza is very proud to know we exceeded your expectations making your vacation memorable and special.
Puerto Vallarta has many options to offer when it comes to food, fun and nature areas, so we will be very happy if you give us the opportunity to host you in your home away from home.
Best Regards,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
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Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2013

This resort is very new with all rooms ocean front. We would love to return tomorrow if we could. This place is run very professionally from the time you arrive till the day you leave. There are none of the usually running down and saving chairs or line ups for anything.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Guest: Thank you very much for your comments, we strive ourselves day by day to provide the best service and make your stay unforgettable. We hope to see you back again at Sunset Plaza Hotel.
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2013

Another great vacation at the Sunset Plaza. The rooms at this hotel get them the 5 stars. They are large and clean. All rooms have a great ocean view. We don't do the all inclusive because we like dining and having fun in town. The family pool and adult pool is a great idea. The hot tubs are at a temputure where you socialize awhile with out getting to hot. Great hang out in the evening when your ready to relax. We were with another couple this time so this setup was nice. Since the rooms have a kitchen we catch a cab and go just down the street to grocery shop at Walmart. They have beer, alcohol, and wine as well.

As always Javier holds the whole place together. The conciere staff at the hotel entrance are the best. They are constanly looking out for you making sure your vacation is the best.

My only caution is the hotels activiy representives will stop at nothing to get you to go and hear a time share presentation. I'm told there a different company and not part of the hotel staff. They offered us discounts for activities only to find out you have go listen to a presentation before they would book anything. This is a problem no matter where you stay in Mexico. I guess I didn't expect it at the Sunset Plaza.

Will stay there again.

Room Tip: All rooms are good. The rooms to the south are quieter as they are further away from the hotel next...
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Ms. Dennise,
Greetings from Sunny Puerto Vallarta!
Please allow me to start by thanking you for taking the time to share with us your impressions regarding your stay, we are happy to know that you chose us again to enjoy your vacations with us.
Please receive our appreciation for sharing your feelings with us, we look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime. If you have additional feedback that wish to share, I will be more than happy to assist you.
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edmonton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 27, 2013

We were at Sunset Plaza Nov 2-9. My husband and I visited with our 2 and a half year old son.

FLIGHT:
We flew with Air Transat. Our flight was delayed resulting in a 2.5 hr long customs line. While our son was ok, other parents with young children would have had an easier time if they had their strollers (like the Air Canada patrons). 2.5 hrs is a long time to hold an infant or sleeping toddler.

CHECK IN:
This delay also involved check-in being a somewhat lengthy process as we arrived at Sunset plaza along with other flights etc. Not the hotels fault, but would be nice if it could have all been hurried up a bit. We were provided with drinks etc, staffw as very welcoming.

ROOM:
We had a suite on the 11th floor. Spacious, beautiful view, comfortable beds. Absolutely no complaints.

FOOD:
Great! We thought choices would be limited because there are only two restaurants and are accustomed to having a buffet option at other all inclusives, but ordering off the menu is a far better system resulting in fresher, high quality food. There was always enough choice at Mirador and Luciano and I appreciated that food was prepared with care, never oily etc. .. this may be our first time NOT gaining weight at an all inclusive, yet we enjoyed the food there very much. luciano makes great pasta, we were thankful our son (a fussy eater) developed a liking for the spghetti and at both restaurants the staff would bring him carrots, cucumber, fruit... things we knew he would eat but were not necessarily on the menu.

The deli had good salads and sandwiches. Both times I was there people came in and asked for ice cream, which they did not serve. But based on the demand, that might be something to consider. We would have certainly taken advantage if the option was there.

SERVICE:
Throughout the hotel the staff is great. We tend not to depend on staff too much, realizing that they are busy etc and chose not to really ask anything of our butler. Whenever we had questions the front desk was helpful. Hazael was wonderful. They were all very nice to our son (and children in general). We especially appreciate the restaurant staff and their patience with a hyperactive toddler.

Some of the restaurant service could use polishing (refilling glasses, clearing plates, meals for all ppl at the table being brought out closer togther/at the same time), but this is all easily overlooked because you can see they are trying and they are all very friendly (and busy!).

POOL AND BEACH
The beach is small with only a few chairs, but our son was happy starting his day playing in the sand before migrating to the pools. The pools are beautiful and well maintained, I did not really use the swim up bar because I am pregnant and my husband didn't drink much because of our situation, but he said he had some good wine with his meals and whenever he did order a drink he had no complaints. There is an adult pool which we did not use, and the pools are divide into three sections/three pools. One was the perfect depth for our son. There is also a small kiddie pool by the kids club that my son enjoyed.

KIDS CLUB
Would be nice if there were scheduled activities and there should be a sign in section. We didn't really use it but my son enjoyed the little play structure (slide, two swings) and kiddie pool. When we did venture into the kids club the girl would look at us as if she was surprised to see us and never (on an almost daily basis of my son wandering into there attracted by the toys, crafts on display etc.) offered any assistance, any activities to do, nothing. She would smile, but never spoke to us. To be fair I never did ask as we were there to enjoy the pools beach etc, but some effort would have been nice. It is a small facility but looks well equipped.

We were lucky enough to be there when they released the baby turtles into the ocean. Hazael was great, providing info, and I noticed that long after people had left he was looking out to sea at possible predators etc. It is obviously a program dear to his heart and that he takes seriously. What a great experience for our son as well. After that we would go check on the turtle nests daily... no more hatched during our stay, but still fun for our son to "visit".

LOCATION
Liquor store, drugstore etc right outside hotel premises. 5 minute cab rides (50 pesos) to the Malecon, malls and walmart also a short cab rie away of you need anything. Great to be so close to the malecon, lots to do and see, felt safe both day and night. Highly recommend.

TIMESHARE
We got talked into going through the one hour pitch to save 50% on two tours of our choice: we chose Pirate Ship and Las Caletas (sidenote - both excursions were fantastic and I particularly recommend Las Caletas). We were also given a free tour, chocie of City or Jungle through Tropical Adventures. I asked for the one with less shopping (having developed a distaste for tours where you are confined to a 'marketplace' etc on the way to whatever attarction you actually want to visit) and the Jungle one was recommended. They said lunch was not included, but that they visited a restaurant at the end of the trip. Fortunately, I did a search on tripadvisor the night before and learned that the Tropical Adventures tour is a scam. Both tours are essentially the same, you don't actually see much worth seeing, they take you to shopping place after shopping place (which are ripoff prices), on a pretend 'hike' etc., and conclude at an expensive restaurant. We decided not to go on it, and I am glad we did not waste a day on that. The pitch itself was not all that aggressive and we were never bothered again.

OTHER:
Highly recommend the Vallarta Zoo... you get to feed the animals!

Overall a great vacation and if we ever return to Pueryo Vallarta we would most definitely stay at Sunset Plaza again and highly recommend it.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Guest,
We want to thank you about these great words you gave us. We are really glad about hearing our hotel was about your entire satisfaction.
I will extend your congratulations to our staff, I am sure they will be satisfied to know your kind consideration for a job well done.
Thank you for your words in this review, we appreciate the good recommendation for future guests.
Greetings,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2013

I have to say the resort is very nice. Beautiful ocean view rooms, very well maintained property and staff that go the extra mile to make your stay perfect! The rooms are clean with huge showers and plenty of storage for luggage and clothes. The beds were comfortable. The pools are large and the wait staff attentive. The pool bar was always quick to serve up a fresh drink or a cold cerveza! The food is ok and our waiters for the most part were impressive. Overall this resort is quiet, clean and affordable. If you layer back fun with friends or family I would recommend it. Thanks for a great week! I'll be back!!! See you next year.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Ms. Sonia,
Please allow me to start by thanking you for taking the time to share with us your impressions regarding your stay, I am happy to hear that you and your family enjoyed your vacation with us, we will be looking forward to seeing you here every year.
Thank you so much to share your lovely experience; Sunset Plaza is very proud to know we exceeded your expectations making your vacation memorable and special.
Puerto Vallarta has many options to offer when it comes to food, fun and nature areas, so we will be very happy if you give us the opportunity to host you in your home away from home.
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA, USA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2013

Check in experience was terrible. We had to wait 30+ minutes, and the staff wouldn't bring us drinks. We asked for food next and they took us to a tiny gross depressing cafe with a really limited menu. They brought us a tiny bowl of guac for 4 people and then said they were out when we asked for more. They served us beer in tiny plastic cafeteria glasses. Most of the staff wasn't friendly, and no one went out of their way to give us service. Opposite of a resort experience.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Luxury Hotel in Puerto Vallarta
#4 Romantic Hotel in Puerto Vallarta
#4 Top resorts Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
As one of the newest resorts in the Puerto Vallarta Hotel Zone, the Sunset Plaza Beach Resort and Spa boasts an incredible location. It is only a 5-minute cab ride to downtown Puerto Vallarta, where a wide array of world-class restaurants, shops, and galleries are available for your pleasure. Plus, you won`t want to miss the on-going display of local art, and a nightly show of the famous Papantla Fliers.Comfort is also one of hotels strengths; apart from hotels privileged location within Puerto Vallarta’s hotel zone, the tranquility of hotels beach is palpable. Everything is flawlessly harmonized to insure that your dream vacation encounters the perfect scenario.100 suites all front ocean view with huge terraces.Amenities include a large fitness center and spa, activity Kids Club, two full-service restaurants Mexican and Italian a self-service deli, a lobby lounge, and the poolside Aqua Bar. Whether you plan to visit for a family vacation, a romantic retreat, or an unforgettable wedding or honeymoon, plan to make Sunset Plaza Beach Resort your destination ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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