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“Wonderful experience” 5 of 5 stars
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
4.0 of 5 Resort   |   Diego Rivera 121, Puerto Vallarta 48330, Mexico   |  
Hotel amenities
Ranked #5 of 120 Hotels in Puerto Vallarta
Pacifica, California, United States
2 reviews
5 helpful votes 5 helpful votes
“Wonderful experience”
5 of 5 stars Reviewed November 7, 2013

This place is simply top notch. You're greeted by the Manager, Javier upon your arrival and he actually came out of the hotel and opened our cab door for us. The place is right on the beach and offers several pools and hot tubs (some for adults only). The resort is small with only 100 rooms or so and it didn't feel crowded when we were there. The staff members are also top notch. Alejandro in the Adults Only pool was absolutely wonderful. Juan, Daniel and David at the Conceirge desk gave us several wonderful tips on activities and restaurants while we were there. As stated above, Javier is great and he went above and beyond to allow us to use the "hospitality suite" when we needed to check out but had five hours to kill before our flight.

The all-inclusive package is the way to go as the drinks continue to flow and the food is plentiful. There are only a couple of restaurants at this resort but they change up the menus so it's not like going buffet style. Breakfast, lunch and dinner were all very good. The place is quiet, relaxing and everyone who was staying here was really nice. We met some great people who we hope to see again in the future!

The one bedroom ocean suite was very large and the housekeeping staff did a great job with keeping it absolutely spotless. The bed was insanely comfortable, the patio was large and had several pieces of furniture to sit/lay on. There are also TVs and DVD players in the suite and yes, some of the channels are in English. But you're not going to be in your room that much anyway, right?

We will return to Sunset Plaza very soon.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, November 17, 2013
Dear Blaine,
Please let us express our gratitude for sharing such nice comments regarding your stay with us.
Sunset Plaza Hotel has 100 rooms and we always take care of the density in our rooms, for this reason even in a 100% of occupancy, the property never feels crowded.
We are very proud we were able to surprise you with our food and facilities. We strongly believe in the personalized service. Thank you for your appreciation and recommendations.
If you have additional feedback that wish to share, I will be more than happy to assist you. lgomez @hotelesgdlplaza.com.mx
Best Regards,
Leaslie Gómez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,468 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
Date | Rating
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English first
Coconut Creek, Florida, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2013

We stayed for a week at Sunset Plaza through our timeshare. Our 11th floor two bedroom, three bath suite was magnificent with beautiful gulf views. Our butlers Ivan, David, Roberto, Juan, Hazael and Ruben were amazingly helpful and our waiters Cesar and Enze knew exactly what we wanted every day in the restaurant. They were all unbelievable and went above and beyond anything we could have expected. The Resort Manager Javier Vergara made sure our stay was one we will never forget. Had two great meals outside of the hotel recommended by the Resort Manager and our butlers, Vista Grill and El Palomar . Otherwise we ate at the hotel as we had the all inclusive plan and everything was delicious. Cannot wait to return!!!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, November 17, 2013
Dear Meryl,
Please let us express our gratitude for sharing such nice comments regarding your stay with us. We are very happy to hear that you really enjoy your vacation. I will extend your congratulations to Ivan, David, Roberto, Juan, Hazael and Ruben, Cesar and Enzo and our Resort Manager Javier Vergara for their great job.
We are very proud we were able to surprise you with our a la carte all inclusive. We strongly believe in the personalized service and the benefits of having menu choices with tasty dishes. Our Gourmet style originates from our chef’s own recipes, offering a culinary experience while combining unique flavors, odors, aromas and colors for each of our restaurants; Bistro Grill, Italian Gourmet, Mexican Gourmet and Oriental cousin. Bars, swim-up bar and lobby bar offer a variety of National and Premium beverages, services from 10:00am to 1:00am to accompanied by a sommelier that offers and suggest a variety of wines, original Jalisco tequilas, International cocktails, the flavor of our tequilas based martinis that will bring you unparalleled flavors.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime. lgomez @hotelesgdlplaza.com.mx
We will be waiting for you to come back really soon.
Sincerely,
Leaslie Gómez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valparaiso, Indiana
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 6, 2013

Sunset Plaza is an exceptional resort. It is gorgeous, right on the beach. It's located close to downtown Puerto Vallarta. The pools are beautiful and clean. The rooms are exceptionally clean and all ocean view. The beds and pillows are very comfortable. The grounds are beautifully manicured. It is a very relaxing atmosphere with soft ambient music playing all day throughout the resort. The food is outstanding with a lot of variety. The service is excellent.

The staff is friendly, efficient, and very professional. Enzo served us every day and was wonderful as were so many others. Hazeal helped us the first day to settle in and checked in on us several times throughout the week to make sure we were enjoying ourselves. I wish I could remember the names of everyone who served us because they all contributed to making our stay special.

We had done a lot of research before selecting Sunset Plaza, and we were extremely pleased with our selection. This resort has everything but on a smaller more intimate scale than some of the others. This is a very classy resort appropriate for families as well as couples.

We would highly recommend this resort.

Room Tip: All the rooms are ocean front with balconies.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, November 17, 2013
Dear Mrs. Jane,
Please allow me to start by thanking you for taking the time to share with us your impressions regarding your stay, I am happy to hear that you and your couple enjoyed your vacation with us, we will be looking forward to seeing you here every year.
Thank you so much to share your lovely experience; Sunset Plaza is very proud to know we exceeded your expectations making your vacation memorable and special.
Puerto Vallarta has many options to offer when it comes to food, fun and nature areas, so we will be very happy if you give us the opportunity to host you in your home away from home.
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 6, 2013

Beautiful experience for first time vacationing in Mexico. Services is excellent, courteous people especially at their restaurant. Beautiful rooms over ocean views, perfect for sunset view. Very clean rooms and overall environment. Very close to all kinds of store and restaurant, even cosco and walmart, my favourite stores, are near the Sunset Plaza. I recommend this resort for all ages to enjoy their vacation

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, November 17, 2013
Dear Guest:
On behalf of all the staff of Sunset Plaza Hotel, we would like to thank you for sharing your holidays in Mexico, especially in Puerto Vallarta, we feel honored.
Sunset Plaza is located right on the beach at the center of the hotel zone, just a few minutes´ walk from the rich culture and traditional architecture of downtown and it is only 2.5 miles from the international airport and steps from the most important malls and beautiful Marina Vallarta. Sunset Plaza Beach Resort & Spa is very close to everything Puerto Vallarta has to offer: dining, nightlife, shopping, golf and culture – yet far enough to ensure a relaxing and tranquil retreat.
We appreciate very much your high opinion of our premises and the service you always receive from our staff. We are glad to know that you enjoyed the food and our all-inclusive; our executive chef and their great team are always happy to please any request.
If you have additional feedback that wish to share, I will be more than happy to assist you. lgomez @hotelesgdlplaza.com.mx
Best Regards,
Leaslie Gómez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aguascalientes, Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 6, 2013

Hotel has a great location, about 5 minutes from puerto vallarta downtown. Service is excellent, suites are gorgeous with beautiful views to the sea. The reception to the hotel is one of the best I've experienced. I will definitely come back to this hotel soon.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, November 17, 2013
Dear Mr. Edgard,
Thank you for posting your nice review. We are so glad that you enjoyed all the benefits that Sunset Plaza Hotel guests have.
I will extend your congratulations to our staff, I am sure they will be satisfied to know your kind consideration for a job well done.
Sunset Plaza Beach Resort & Spa Located right on the beach at the center of the hotel zone, just a few minutes´ walk from the rich culture and traditional architecture of downtown and it is only 2.5 miles from the international airport and steps from the most important malls and beautiful Marina Vallarta. Sunset Plaza Beach Resort & Spa is very close to everything Puerto Vallarta has to offer: dining, nightlife, shopping, golf and culture – yet far enough to ensure a relaxing and tranquil retreat.
Please receive our appreciation for sharing your feelings with us, and look forward to your next visit.
Greetings,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 5, 2013

the stay was nice, but we paid in advance and upon check in, they asked me for a CC for a deposit (different card than we paid with). upon check out, there were no charges to be on the "deposit" card and i was told that when we left: zero balance. subsequently i got charged on that card for the entire room. i emailed them repeatedly and they said they would look into it after i gave them all the info that they requested and they NEVER got back to me. i reported it to my CC co. and they reversed the charge, but it was VERY VERY BIG NEGATIVE TO ME to have this happen. so be forewarned!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

This place is awesome! The staff is friendly and service orientated, most spoke perfect English. Ivan our Butler, who was assigned to us went out of his way to make sure all our needs and questions were met and or exceeded. There is a view from every room with great accommodations. The resort, Restaurants were Delicious with a wide range of selections. This was a perfect Family Vacation and one we will want to do again and again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, November 17, 2013
Dear Mr. Richard,
Warm Greeting from Sunset Plaza Hotel, we would like to thank you for sharing such nice comments regarding your latest stay with us, we are very happy to hear that you really enjoy your vacation and that our hotel exceeded your expectations making your vacation memorable and special.
Please receive our appreciation for sharing your feelings with us, we look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime. If you have additional feedback that wish to share, I will be more than happy to assist you. lgomez @hotelesgdlplaza.com.mx
Sincerely,
Leaslie Gómez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#2 Family Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
As one of the newest resorts in the Puerto Vallarta Hotel Zone, the Sunset Plaza Beach Resort and Spa boasts an incredible location. It is only a 5-minute cab ride to downtown Puerto Vallarta, where a wide array of world-class restaurants, shops, and galleries are available for your pleasure. Plus, you won`t want to miss the on-going display of local art, and a nightly show of the famous Papantla Fliers.Comfort is also one of hotels strengths; apart from hotels privileged location within Puerto Vallarta’s hotel zone, the tranquility of hotels beach is palpable. Everything is flawlessly harmonized to insure that your dream vacation encounters the perfect scenario.100 suites all front ocean view with huge terraces.Amenities include a large fitness center and spa, activity Kids Club, two full-service restaurants Mexican and Italian a self-service deli, a lobby lounge, and the poolside Aqua Bar. Whether you plan to visit for a family vacation, a romantic retreat, or an unforgettable wedding or honeymoon, plan to make Sunset Plaza Beach Resort your destination ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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