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“Excellent stay” 4 of 5 stars
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
4.0 of 5 Resort   |   Diego Rivera 121, Puerto Vallarta 48330, Mexico   |  
Hotel amenities
Ranked #3 of 120 hotels in Puerto Vallarta
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
“Excellent stay”
4 of 5 stars Reviewed September 4, 2013

We had the one bedroom suit during our stay back in April. The service is really good. All ocean view rooms. One of the best vacation stay thus far. The rooms are so clean with twice a day maid service. The jacuzzi in the bathroom is amazingly clean and comfortable. The balcony is huge with two long beach chairs and table/chAirs. Every morning I was able to lay on the beach chair and enjoy the sunrise and the cool breeze. The one bedroom suit comes with two bathrooms, two beds, one fully furnished kitchen. It can fit 4 people with room to spare. We also got to choose the fragrance of the room. Every night when we return, the room is always so clean and smells wonderful and refreshing. We totally enjoy our stay at the resort. The resort has breathtaking sunset view. The best thing is the restaurant by the pool allows us to enjoy the view every night. We also really like the ping pong table by the pool. Friday night, the resort has special program with live show. It is a must see.
The resort is located outside the downtown area. There are several supermarkets are within 10mins walking distance. The taxi is also cheap and price is negotiable. We highly recommend this place. You will love it.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, September 19, 2013
Dear Guest,
Thank you for posting your nice review. We are so glad that you enjoyed all the benefits that Sunset Plaza Hotel guests have.
I will extend your congratulations to our staff, I am sure they will be satisfied to know your kind consideration for a job well done.
Our rooms were designed to appreciate a beautiful view of the Bay from the comfort of your balcony. It is amazing to look the sunrise and sunset from it. Sunset Plaza Beach Resort & Spa Located right on the beach at the center of the hotel zone, just a few minutes´ walk from the rich culture and traditional architecture of downtown and it is only 2.5 miles from the international airport and steps from the most important malls and beautiful Marina Vallarta. Sunset Plaza Beach Resort & Spa is very close to everything Puerto Vallarta has to offer: dining, nightlife, shopping, golf and culture – yet far enough to ensure a relaxing and tranquil retreat.
Please receive our appreciation for sharing your feelings with us, and look forward to your next visit.
Sincerely,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
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English first
Vancouver
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

Went to PV for bariatry surgery--the hospital put us up for three days--we stayed a further 10--first class accommadation, we did not go all inclusive, they have no buffet, just a restaurant where food is cooked to or -----excellent staff

We intend to return--off season rates-late summer are very attractive--weather in July was great, some late evening rains---fantastic lightning displays

Room Tip: All rooms ocean front---no bad rooms that we could see
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, September 19, 2013
Dear Guest,
We hope that all is well with your surgery and we wish you a better health day by day. Please let us express our gratitude for sharing such nice comments regarding your stay with us.
For us it is really motivating to know that our service makes the difference in our guests’ visit. We are very proud we were able to surprise you with our a la carte service. We strongly believe in the personalized service and the benefits of having menu choices with tasty dishes. Thank you for your appreciation.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime.
We will be waiting for you to come back really soon.
Best Regards
Leaslie Gómez
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Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2013

This was an incredible vacation. The food was outstanding - didn't have one bad meal. It is all a la carte - no buffet. Service was excellent - especially Enzo and Humbierto. It was incredibly quiet - no bullhorn led activities like at other resorts - just ambient music. It was exceptionally clean and very close to the Boardwalk downtown - $.50 for the bus each way. We have a 2 year old and the kids club was great. This is good for couples too - there is an amazing adults only pool and very nice hot tubs. We would recommend this resort to anyone!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, September 10, 2013
Dear Guest,
On behalf of all the staff of Sunset Plaza Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I will extend your congratulations to Enzo and Humberto, I am sure they will be satisfied to know your kind consideration for a job well done.
For us it is really motivating to know that our service makes the difference in our guests’ vacation and that we are able to help you relax and simply enjoy your free time with us.
We are very proud we were able to surprise you with our a la carte all inclusive. We strongly believe in the personalized service and the benefits of having menu choices with tasty dishes. Thank you for your appreciation.
We offer activities for kids and exclusive areas for adults too, so all the family have fun at Sunset Plaza Hotel.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime.
Sincerely,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 1, 2013

I stayed here for 6 days and totally enjoyed the experience. I only found out the very last day that they, like so many Mexican resorts, sell "memberships" or something like that. But they NEVER asked me, pressured me or had any advertising around the lobby. They have a "butler" desk that will fulfill your every need: running errands, unpacking or packing for you, ordering special food, etc. The swimming pools are divine and cleaned completely every day. All rooms face the sea. The food was good, but if you are vegan, lactose intolerant, gluten free or otherwise need special foods, let them know in advance. I didn't, but I'm sure they can accommodate you. Here's a special treat: the resort manager is always sitting at his desk in the open lobby, not behind a closed door in a remote office. Everyone speaks English, remembers your name and treats you like royalty.
The only item that fell short: the spa. It is small, windowless, stuffy and the facial and mani/pedi I got fell well short of good. You can ask for a massage outside in the 'palapa' near the beach, but the noise and humidity may not be the most relaxing either. They need to rethink the spa and retrain the nice women who work there.
Oh, and for families: a children's 'club' and wading pool. There were many families vacationing while I was there. Most guests seem to be Mexican, American, Canadian and even one Aussie family was there.
I recommended it for couples (including gblt) , families, singles.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, September 10, 2013
Dear Mrs. Mauri,
Thank you for taking the time to share your comments with us. We are glad to hear about the pleasant stay you had. It is very important for us to know that our guests enjoyed the time they spent with us.
Sunset Plaza Hotel appreciates the time you have taken to give us your opinion and observations, please be sure that your comments have been very helpful and we are committed to improve our opportunity areas.
Our butler’s team is an important piece of our services, they are available to cover all our guest needs and make you feel as at home.
We are very happy to hear that we were up to your expectations.
We hope to see you soon.
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
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Kerikeri, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2013

This hotel and the amazing service did not disappoint. Our group had travelled from New Zealand and spend a week at the Sunset Plaza from 6 August. The staff are amazing and treat you like family .. special thanks to our butler Juan who took great care of us and to "all" the other attentive team who couldn't do enough for us. The food, facilities were truly second to none and we would highly recommend this hotel to everyone.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, September 10, 2013
Dear Mr. Trevor,

Please let me express our gratitude for sharing such nice comments regarding your latest stay with us. We are very happy to hear that you really enjoy your vacation and we hope to have you back soon. I will extend your congratulations to Juan and all staff for their great job.
We are very proud we were able to surprise you with our food and facilities. We strongly believe in the personalized service. Thank you for your appreciation and recommendations.
Sincerely,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 26, 2013

We have 2 kids, and Sunset Plaza is great for families with kids because 1) all meals are a la carte (no lining up at the trough) 2) it isn't a mega resort, so you see the same families each day and the kids get to play with familiar kids 3) all the staff is wonderful 4) the kids activity center is well-stocked with toys and arts/crafts project material 5) all the staff is wonderful.

After a day of traveling, you are greeted with sparkling wine at check-in.

The staff has remained consistent. We look forward to seeing Cesar, Juan and Javier again.

Room Tip: Definitely pay the extra for a one bedroom suite.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, September 9, 2013
Dear Mr. Clinton,
We are very proud to have you back at your home away from home!! Thank you for posting your nice review. We are so glad that you enjoyed all the benefits that Sunset Plaza Hotel guests have.
I will extend your congratulations to Cesar, Juan & Javier. I am sure they will be satisfied to know your kind consideration for a job well done.
Our one bedroom suites are comfortable and everyone have terrace and amazing view.
Please receive our appreciation for sharing your feelings with us, and look forward to your next visit.
Best Regards,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed August 24, 2013

We were there from August 17-22 and all I can say is what an awesome hotel. We had room 914 a one bedroom suite. The views from this room were breathless. My husband said the butler service was excellent almost family like!! Glad we booked this place. In no special order...I would like to thank Ivan, Javier the Resort Manager, Juan, Jose, Cesar, Rigoberto, Pablo, Humberto, Roberto, Diego and Wendy. These people made our stay SPECIAL. The hotel is very clean and tidy. Close to walking distance to many stores. There's a 24 hour pharmacy at the corner and it was more like a 7-11 than pharmacy. The taxis were all over if you needed one to go downtown (50 pesos), or Romantic Zone (80 pesos). The hotel is centrally located so that it is away from the hustle and bustle for relaxation but within walking distance of a bank, burger king or subway. Overall this place was great, we would definitely go back again!!!!

Room Tip: Higher floors offer better views!!
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, September 2, 2013
Dear Guest,
Please allow us to start by congratulate you for your birthday; we wish you another year with love, fun and success. Thank you for choose Sunset Plaza Hotel and Puerto Vallarta to celebrate this special date with us. Thank you for taking the time to share with us your impressions regarding your stay, we are very happy to hear that you enjoyed your vacation.
I will extend your congratulations to Ivan, Mr. Javier, Juan, Jose, Cesar, Rigoberto, Pablo, Humberto, Roberto, Diego and Wendy for their great job and making a memorable stay for you.
Sunset Plaza Hotel is located right on the beach at the center of the hotel zone, just a few minutes’ walk from the rich culture and traditional architecture of downtown.
We will be looking forward to seeing you here every year to celebrate your Birthday!!
Sincerely,
Leaslie Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sunset Plaza Beach Resort & Spa

Also Known As:
Sunset Plaza Beach Hotel
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#2 Family Hotel in Puerto Vallarta
#2 On the Beach Hotel in Puerto Vallarta
#8 Romantic Hotel in Puerto Vallarta
#8 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Official Description (provided by the hotel):
As one of the newest resorts in the Puerto Vallarta Hotel Zone, the Sunset Plaza Beach Resort and Spa boasts an incredible location. It is only a 5-minute cab ride to downtown Puerto Vallarta, where a wide array of world-class restaurants, shops, and galleries are available for your pleasure. Plus, you won`t want to miss the on-going display of local art, and a nightly show of the famous Papantla Fliers.Comfort is also one of hotels strengths; apart from hotels privileged location within Puerto Vallarta’s hotel zone, the tranquility of hotels beach is palpable. Everything is flawlessly harmonized to insure that your dream vacation encounters the perfect scenario.100 suites all front ocean view with huge terraces.Amenities include a large fitness center and spa, activity Kids Club, two full-service restaurants Mexican and Italian a self-service deli, a lobby lounge, and the poolside Aqua Bar. Whether you plan to visit for a family vacation, a romantic retreat, or an unforgettable wedding or honeymoon, plan to make Sunset Plaza Beach Resort your destination ... more   less 
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