This was my second trip to Mexico in the last two years. My first trip was over the top and near perfect so my standards were very high to say the least. Overall the staff at the hotel was excellent and have no complaints there. Most of my issues come from either the policies the hotel has and the resort itself. I purchased an all inclusive option when booking which is supposed to provide all you can eat, drink ETC. Upon checking in I learned they are a few exceptions to what is and is not included. Though the list was small the mistake could be costly to some who may not understand. The bar in the hotel has a section that is not included and is only addressed by a very small sign in the bottom corner. We were also informed by our butler that if we get room and wanted a drink we would be charged full price for it unless we order food with the drink. I feel this is very absurd policy considering you have already paid for the food and beverage via your all-inclusive package. Dining in general at the resort was very slim to say the least. They have a deli which has limited hours, an outdoor diner and an italian restaurant for dinner. I didnt know until I got there that I wouldnt be able to eat at the italian restaurant due to a dress code. I packed tropical for my vacation and the restarant will not admit anyone with shorts or sandals. People in my party were told by their butler that there were unfortunately no exceptions either. My last issue deals with the beach itself on the resort. The beach was very very small and not clean at all. There was garbage all thru the sand and was hounded constantly for excursions and merchandise all day long. If your considering staying in the hotel zone I would suggest another place based off the issues I had.