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“You won't find better service!” 5 of 5 stars
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
4.0 of 5 Resort   |   Diego Rivera 121, Puerto Vallarta 48330, Mexico   |  
Hotel amenities
Ranked #5 of 119 hotels in Puerto Vallarta
Indianapolis, IN
1 review
“You won't find better service!”
5 of 5 stars Reviewed July 3, 2013

We loved our stay here! The hotel and grounds were beautiful. The rooms were spacious, well-kept, and very clean. All rooms have a balcony and an ocean view. Service by the hotel staff was exceptional--they were very friendly. They did a great job of making us feel as if we were the only people in the hotel and that they were just waiting to take care of us. As a resort, it was relatively small. We had planned to spend much of our time but found there was so much to do outside of the resort in Puerto Vallarta that we didn't want to be on the resort property too much. The location was very good--just a short, cheap taxi ride to the downtown area. We purchased an all-inclusive package, which wasn't a terribly expensive option, but we found we didn't use it for much other than pool-side drinks, breakfast, and a few lunches. There were too many other good restaurants in PV to stay on the resort for all meals. We traveled without kids, but there was a really nice looking kids' play area with its own little pool.

The only drawback to the resort was the LOUD resort next door--if we had wanted to take an afternoon nap with the patio doors open, it would have been rather distracting. The party next door quieted down around 7 or 8 at night, but it was a wild during the day.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, July 4, 2013
Dear Friends,
On behalf of all the staff of Sunset Plaza Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I shared your good comments with our General Manager and the staff involved.
We are proud to hear that we were up to your expectations at this your home on the beach, Sunset Plaza Hotel.
We truly hope to have the opportunity to host you in a near future.
Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
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English first
Denver, CO
Top Contributor
270 reviews 270 reviews
59 hotel reviews
Reviews in 83 cities Reviews in 83 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 2, 2013

My family spent wonderful five days at the Sunset Plaza Beach Resort & Spa. Rooms are outstanding with nice decor and very well kept. The property has three swimming pools right on the beach at Puerto Vallarta. Javier Vergara, the property manager, is in the lobby all the time making sure everything works well. The list of great employees is long, but we need to name David, who checked us in, for all the great advice. The staff around the pools is always friendly and helpful. We used the three hot tubs and loved being there. Since we are explorers, we did not stay at the resort for meals, but the friends that we made at the resort strongly vowed for the quality of the food at both of the restaurants. If you are also explorers, rent a car and go to Sayulita (nice surfing) and La Manzanilla (absolute still water): we loved them. We look forward to returning to Puerto Vallarta and we would certainly stay at the Sunset Plaza again. The only negative for us are the wristbands. I would recommend finding an alternative way to identify guests.

Room Tip: Here is a list of restaurants that we consider a must: 8 Tostadas and La Langosta Feliz have delicio...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, July 4, 2013
Dear Coronel Aureliano,
On behalf of all the staff of Sunset Plaza Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I shared your good comments with our General Manager and the staff involved.
We are proud to hear that we were up to your expectations at this your home on the beach, Sunset Plaza Hotel.
We truly hope to have the opportunity to host you in a near future.
Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2013

Sunset Plaza is, without a doubt, the most beautiful property my husband and I have ever stayed at! ALL the staff are wonderful and friendly, in a way that seems genuine and not in a "placate the tourist" way. Javier and his amazing butler staff were so helpful throughout our stay - Juan, Roberto, Diego...everyone was great (if you like local eateries rather than touristy restaurants, ask Juan were to get some killer tacos!) Sunset Plaza made us feel very comfortable, and valued as guests. My husband and I traveled without kids this time, but we noted the really cool looking kids club house, complete with a little star shaped wading pool for the little ones. There appeared to be lots of cool things for kids to do. Sunset Plaza does offer an adults only pool, which is surrounded by a nice, thick bamboo hedge so it was easy to move away from kids if we needed to. There are three hot tubs all with great views, and also adults only. I witnessed this being gently enforced by a staff member, and I truly appreciate that "adult only" areas are actually adult only. Since we traveled in the rainy season, it did rain nearly daily. The rain brought nice cool breezes and fantastic thunder and lightning, but only lasted a few hours each day. Don't let the rain run your vacation - get out there! Hot tub in the rain - awesome. Watching it all from an amazing balcony - awesome. The room itself was absolutely gorgeous, and the housekeeping services are top notch. My husband and I will definitely return here! Oh, I forgot to mention the FOOD - if you eat at the resort restaurants, they are both delicious!! The only negative - wristbands are used to identify guests who have AI and those who don't. While I understand the reason for the wristbands, I did not like being in town with them, and having aggressive tour-sales folks look at my wrist and know where to find me, so my husband and I cut our wristbands off for our last few days of exploring Vallarta on our own. We even had one guy in town look at our wrists and say "where are your wristbands?" When we told him we took them off, he said "smart". It would be good to give guests the option to have the band removed for off-property activities. Obviously, many of us will "look" like tourists no matter what, but some of us really do want to blend a little and experience the towns we visit. And will we be visiting Vallarta again? Oh, most definitely yes! Beautiful and magical!!

Room Tip: Any room is a good room! Breath taking!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, July 4, 2013
Dear Ali,
On behalf of all the staff of Sunset Plaza Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I shared your good comments with the staff involved.
We are proud to hear that we were up to your expectations at this your home on the beach, Sunset Plaza Hotel.
We truly hope to have the opportunity to host you in a near future.
Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 30, 2013

We had such a great time at the Sunset Plaza. A new (or at least newly remodeled) hotel right on the beach and close to downtown and the Marina for quick access to activities.

This part of the cost, most people seem to spend a majority of the time time by the pool instead of the beach. The beach is just okay.. clean enough, but pretty short. And there really isn't anything to bother snorkeling to see. Although you can walk in the water and be fine, not to worry about rocks or coral - or anything in there really. We didn't bother scuba diving here. If we are planning for scuba and snorkeling, we'll stick to Cozumel where it can't be beat. But his was a great on top of the water place to vacation!

This side of the coast is near mountains - so ziplinging was excellent through the outside company, Vallarta Adventures.

Try to avoid the time-share people trying to sign you up for a sales pitch. It just wastes your time that could better be spent at at the pool. They'll be hitting you up right when you get to the airport. They make you think your hotel has a shuttle and get you talking to someone, a couple shots of tequila and you're signing away your first half a day in paradise. Just say no thank you and keep walking out until you get in a taxi - which are fine and legitimate. The yellow and white ones.

The Plaza was very comfortable, clean, modern, great staff, and very tasty food. I have a gluten allergy, and was fine the whole trip just by making mostly smart decisions. The Italian restaurant was accommodating in making option gluten free - yay for getting to enjoy food and drink all week with no episodes!! There is basically the outdoor Mexican restaurant which is excellent, the indoor Italian restaurant which has good food but the decor is a little bit of chaos, an inside bar, and a deli which we never tried. We never needed reservations. No buffets :)

Thanks again PV - we hope to be back!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, July 1, 2013
Hola,
On behalf of all the staff of Sunset Plaza Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I shared your good comments with our General Manager and the staff involved.
We are proud to hear that we were up to your expectations at this your home on the beach, Sunset Plaza Hotel.
We truly hope to have the opportunity to host you in a near future.
Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 30, 2013

We have been to puerto Vallarta 5 times. We have stayed here 3 times. We love the staff, the rooms are beautiful with granite counter tops, and a pillow menu, yes a menu for pillows. We will go back at least once a year, hopefully more often.

Room Tip: All rooms are ocean view so no need to worry about the view from your balcony
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, July 1, 2013
Hola,
On behalf of all the staff of Sunset Plaza Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
We are proud to hear that we were up to your expectations at this your home on the beach, Sunset Plaza Hotel.
We truly hope to have the opportunity to host you in a near future.

Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

We just got back from our honeymoon at the Sunset Plaza Hotel in Puerto Vallarta and we have to say it was a lovely and relaxing resort. We were anxious at first because we're more of a quiet couple and we were not looking for loud music or big crowds. The Sunset Plaza was a perfect fit for us in terms of size, atmosphere and service. The resort is on the newer side (built in 2010) and we were greeted by the hotel manager Javier when we first arrived himself. It was very safe and secure knowing that the even the entrance to the parking lot was staffed by hotel security who checked each taxi and person that came through.

The view of the ocean is incredible from each of the rooms and the pool. The facilities were very clean and well kept. The rooms were very comfortable. There is a personal safe in each room as well as an outer balcony which has a table and a couple of chairs for you to eat a leisurely private dinner while looking at the ocean.

The food was pretty good. We would recommend anything with flour tortillas as they make them fresh and tasty every day! The orange juice tasted like it was fresh squeezed. We wish there was a little bit more variety of food choices, but instead of a buffet, they cook to order which we would take any day.

The staff at the hotel were excellent and very knowledgeable of the area and had lots of good recommendations for activities. Hazael helped us a good deal with directions and recommended a great restaurant for us with a breathtaking view of the downtown area.

We would recommend this resort to others who are looking for a more quiet and relaxing experience for couples and families alike.

Room Tip: All the rooms have an ocean view, so you won't be disappointed. Best to choose a room that is a...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, June 28, 2013
On behalf of all the staff of Sunset Plaza hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I shared your good comments with our General Manager and the staff involved.
We are proud to hear that we were up to your expectations at this your home on the beach, Sunset Plaza Hotel.
We truly hope to have the opportunity to host you in a near future.

Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 22, 2013 via mobile

If I could sum it all up, it would be the attention to detail that the staff gives to this beautiful property. This was actually our first all-inclusive (in all of our travels)… So we were not sure what to expect. But given all of the good reviews on the food – we decided to opt in. We were not disappointed in the least! Javier Is the hotel manager – and he sure does a great job of making everyone feel welcome and attended to. And the staff does such a phenomenal job of carrying that out, as well. We were delighted to discover that there was an adult pool – as the few days we were there, many children were playing in the regular pool and it made it hard to relax :-) The cleanliness of the rooms, and the amazing food impressed me the most. I've never seen all of the elements come together in such a great combination as I have in this property for an all-inclusive price. The property is small enough to make it easy to get around – and not so big that you feel like you are walking all the time. Some of the other properties in PV make you walk forever just to get to one café or beach location. You will not be disappointed if you try the Sunset Plaza!

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, June 28, 2013
On behalf of all the staff of Sunset Plaza hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I shared your good comments with our General Manager and the staff involved.
We are proud to hear that we were up to your expectations at this your home on the beach, Sunset Plaza Hotel.
We truly hope to have the opportunity to host you in a near future.

Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sunset Plaza Beach Resort & Spa

Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#2 On the Beach Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 Romantic Hotel in Puerto Vallarta
#11 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Official Description (provided by the hotel):
As one of the newest resorts in the Puerto Vallarta Hotel Zone, the Sunset Plaza Beach Resort and Spa boasts an incredible location. It is only a 5-minute cab ride to downtown Puerto Vallarta, where a wide array of world-class restaurants, shops, and galleries are available for your pleasure. Plus, you won`t want to miss the on-going display of local art, and a nightly show of the famous Papantla Fliers.Comfort is also one of hotels strengths; apart from hotels privileged location within Puerto Vallarta’s hotel zone, the tranquility of hotels beach is palpable. Everything is flawlessly harmonized to insure that your dream vacation encounters the perfect scenario.100 suites all front ocean view with huge terraces.Amenities include a large fitness center and spa, activity Kids Club, two full-service restaurants Mexican and Italian a self-service deli, a lobby lounge, and the poolside Aqua Bar. Whether you plan to visit for a family vacation, a romantic retreat, or an unforgettable wedding or honeymoon, plan to make Sunset Plaza Beach Resort your destination ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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