We booked a week in May at this hotel based on the reviews. Our past experiences based on the reviews hotels rang true but not for this hotel. I cannot understand all of the great reviews for this place – it does not make sense if you’ve been to other hotels in the same ratings range in PV. The first thing our "butler" did was tell us about all the extra charges: room water and coffee and a room service surcharge! Oh and there’s a surcharge for "all-inclusive people" for certain menu items! I thought I purchased and “All-inclusive”? Food is hit and miss, choices are limited and service is spotty. Oh and how about the noise from their sister hotel next door until 11 pm every other night. Staff are friendly enough and the room was clean. I expected more and there are much better boutique hotels in PV IMHO.