We actually stayed here in July 2012, this is a long over due review.
I surprised my boyfriend and took him here for his birthday we are both very easy going, easy to get along with people. When we arrived they had Dom perignon in our room with fresh fruit, we had Juan as a butler who truly TRULY made our stay amazing. We got to know all the staff they were all so friendly! I met with the manager to thank him so much for all there hard work.
On my boyfriends birthday I asked Juan to surprise Marcel (boyfriend) after we got back from dinner, we came back to Balloons all over wine, and a happy birthday cake.
Rooms: the room was to DIE for breathtaking that's all I can say, very clean and always maintained.
Service: There was not one moment where we were not treated great, the service was top notch. TO be honest these people make hardly any money you need to remember that they have families to take care of, I saw people being rude to some of the staff and never tipping, well if you want good service show the workers you appreciate them. (Ignore complaints on here that say service was terrible that is probably coming from a cheap jerk that could care less to be nice to the workers)
Overall Experience: It was great My boyfriend turned 30 and I am 25 neither of us are party animals but love to let loose, so this place was absolutely perfect. IT IS A 5 STAR anyone that says it isn't well get your prude butt out of mexico!
THANK YOU SO MUCH