Let me start by saying that I'm an extremely seasoned traveller. I've travelled to dozens of countries, in 4 continents. From tiny hostels to huge, fancy resorts, I can easily say this was probably one of the worst hotel experiences I've had in my life. It was so bad, I felt I had to write a review about it. I suggest you keep reading, it may save you from making a reservation you will terribly regret.
This hotel is NOT "intimate and romantic" like the misleading description says. It has possibly the worst hotel design I've seen: half of the rooms have a view to the hotel courtyard (where people go to seat, talk, use the computers, etc). None of the windows are soundproof and the walls are incredibly thin.
Also, the windows of those rooms not only aim at the courtyard, but it means that the curtains must be closed at ALL times. The inside of your room is 100% visible from the corridors of that floor and all the floors above yours. They'll tell you the windows are smoked, but cmon, I went myself to the corridor and managed to see my whole room without any difficulty.
You'd be lucky to get 5 minutes of silence, with guests entering or leaving the hotel late at night, or just staying at the computers at midnight or 1 am. After being woken up at the "intimate and romantic" hour of 4 am, I decided to go next morning and ask for a room change (another reason was that my room was right beside the air conditioners, so there was constant noise and I couldn't even open the window to get fresh air since the air coming out from the machines beside my window was incredibly hot. We tried using the ceiling fan, but it only had one speed: incredibly fast, and was constantly shaking as if it was going to fall). The woman at the reception told me that all the rooms of that price range face the courtyard, and the only ones which face the street are more expensive (she didn't say how much). She said she could try finding another room in the same price range but on a higher floor.
We came back later that day, and they said our new room was ready. They put us in a bigger room, facing the street. I asked them if that was all and they said that yeah. We assumed they had just put us in a nicer room after complaining (like many hotels have done when I have a big problem with the room, like in this case). I was wrong, but more on that later.
The new room faced the street, but it had the same problems of incredibly thin windows and walls. For a hotel that's in the middle of Puerto Vallarta's downtown, they should've tried some soundproofing measures, which they obviously didn't: sleeping with the windows open was the same as keeping them closed.
The wifi didn't even reach this room, and the hot water worked whenever it felt like it. The fan also had only one insanely fast speed (even though the panel boasts having 5 speeds...)
Their description talks about its own beach club "5-7 minutes walking". That's a total lie. First, whenever any staff member tells you about the time to get somewhere, you should at least double that amount to get an accurate measure (keep this in mind so that you don't lose your flight or tour because the staff said "oh, it's like 15 minutes away" and ends up being more than half an hour away).
The so called beach club (which is 15 minutes away) is just a restaurant that allows you to use their beach tables/parasol if you're a guest in this hotel (of course, the hotel staff says you can use them just by being a guest, while the restaurant staff says you MUST consume food to use the beach tables). You're better off buying a parasol for yourself, that way you can be pretty much anywhere you want.
At the end of my stay, they charged me an extra 60 dollars for the "upgrade". When I told the woman that she never told me that I had to pay extra, she said "well, it was understood that you had to". When it comes to MONEY, nothing is just left in the air, especially after I asked if that was all when I did the room transfer. Moreover, they never told me how much the upgrade would cost, they just put me in whichever room they wanted and expected me to pay. I paid since I was in a hurry, otherwise I would've asked to talk to the manager (who apparently is never there). All I hope is that someone reads this and decides against booking this hotel. If you want a romantic getaway with your loved one, like I did, then there are much better places. If you want sleepless nights, hearing all the conversations of all the guests in the hotel night and day, and to be "served" by staff that know almost nothing about the city they work in, then go ahead.
- Nice Mexican decoration
- Decent location for those who want to be close to the party zone of Puerto Vallarta
- EVERYTHING ELSE
Avoid this place like the plague
- Official Description (provided by the hotel):
- Situated chicly in the heart of Puerto Vallarta, just two blocks from the main square, the "Our Lady of Guadalupe" Parrish and the "Malecon" beach boardwalk Hotel Catedral Vallarta is surrounded by Restaurants, Bars, Art Galleries and Boutiques. Locally called “the latest jewel among Downtown Boutique properties”, Hotel Catedral Vallarta combines stylish furnishings with Mexican traditional charm and character. Each room is uniquely and individually decorated, exuding a blend of old Mexican elegance, with contemporary touches, with each room named after a classic Mexican song. Forged iron gates, terracotta columns, handcrafted railings, palms, flowers, live contrasting colors and textures create all together a charming, fresh and clean atmosphere. Complimentary Beach Club Access (walking distance), Free Wi-fi, daily Coffee and Tea service 7 am - 11 am, Pillows Menu, Hand made Soaps and eco-friendly amenities.The hotel's twenty-one rooms are sumptuous and evocative hideaways, boasting numerous modern conveniences and upscale amenities, such as complimentary wireless Internet access, large HD flat screen televisions, seventy-two television channels, in-room safety security box, the latest (and extremely quiet) AC system, cellular phones, business center, library and more. Through its halls and stairs, as in every room, you will always find a detail that evoques Mexico. Hand made flowers, hammered tin handcrafts from Guanajuato, original paintings, sculptures, blown glass lamps from the State of Jalisco, Papier-mâché dolls from Michoacán, textiles from Oaxaca, Religious art from Guerrero, and more. The relaxing intimacy at the property is enhanced by traditional Mexican furniture, softened with hand embroidered cushions from different regions of Mexico, te best of all, Everything is for sale ! you just have to ask your Concierge. ... more less
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