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“Not so good!” 2 of 5 stars
Review of Hotel Portonovo Plaza

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Hotel Portonovo Plaza
3.0 of 5 Small Hotel   |   Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico   |  
Hotel amenities
Ranked #18 of 60 Puerto Vallarta B&B and Inns
Miami, Florida
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Not so good!”
2 of 5 stars Reviewed March 5, 2013

Don't raise your hopes too high.
The hotel location is good but some things were really getting on my nerves: wifi was bad (my phone just didn't get any signal on the 2nd floor), the bed is very uncomfortable and it has only 1 thin blanket. Room is TINY.
I saw a small cockroach in the bathroom too.
In the morning, when they start cleaning it, the staff makes a lot of noise, and in general it's very noisy.
For that price, it's just ok - for those who don't spend the whole day in the hotel.
And the pool - a joke.
Hotel staff is good though!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 7, 2013
Dear Guest: We are sorry to hear your stay was not good enough. The hotel has several antennas throughout the property to guarantee everyone gets WiFi. However, from time to time our Internet provider fails and we have to deal with the consequences. Unfortunately in Mexico we do not have so many options on Internet providers. Our beds are orthopedic, but as we’ve stated recently, we are considering replacing some of them with softer mattresses. Blankets are available under request; we gladly bring them up to our guests if they ask for them. Thank you for your nice evaluation to our personnel.
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80 reviews from our community

Traveler rating
    27
    34
    12
    5
    2
See reviews for
14
28
11
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Longueuil, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2013

good price,very clean,staff very kind. the only thing:dont take the breakfast at 60$(pesos) its gross and dont worth it...but for the rest a nice place to go :-) its very close from the sea(one street) and have a nice pool at the top

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 2, 2013
It is a very nice little property and we surely hope to see you again, now that we know that our breakfast wasn0t good enough, we first thank you for letting us know and we assure you will do everything in our power to make it better. :)
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Burlington, ON
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 5, 2013

Great location! Now that the buses don't run past it anymore, it is very quiet. The hotel has a modern look to it. (contemporary tiles-art) Very clean! The service is excellent. You want more towels, a blanket, an iron then you get it almost immediately. The bathrooms have glass showers however the doors often won't close with a tight seal. Water pressure and temperature are perfect. The beds are very firm and the pillows too plump and firm for my liking. However I just went across the street to Leys department store and purchased a smaller pillow for about $5 and then I slept quite well. I have come here before and will return. We own a condo in Puerto Vallarta that we rent out and if we aren't ready to head home to Canada then this is our hotel choice. I haven't used the pool or restaurant areas as there are so many other things in PV to keep you occupied. The internet has been off and on which can be bothersome. Next door is an internet cafe and for 50 cents you can use them there. I also saw a few small bugs but hey I'm bigger than they are so I just ignored them. The price and the location negates any complaints in my opinion. $50 a night and right at the Malecon. Enjoy

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 2, 2013
Thank you for your overall kind review. We will work on the internet issues. About the little bugs, we are constantly fumigating, our extermitator visit us monthly during the winter and spring and twice a month during summer and fall. Thank you again and we can't wait to have you over!
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Nanaimo, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 26, 2012

My husband and I stayed at Hotel Portonovo recently as we wanted to be close to the Old Town and see more of that part of Puerto Vallarta. The hotel has 45 rooms on 3 floors with a very small pool on the rooftop (the 4th floor). It has a small restaurant on this level with a modest menu and good prices. The room that we required was a double (2 beds). The room had a window that opened and a small one over the shower in the bathroom that also opened. The hotel has been built on a modest budget but it is tastefully decorated.

The beds and thick pillows were extra hard - and both my husband and I found it difficult to sleep and ended up with backaches that only disappeared once we got into softer beds with softer pillows. I had to ask for a wine glass for the week as no glasses were supplied in the room. I was told that I could buy some ice, but I was ultimately able to get a couple of ice cubes in the wine glass from the restaurant person. There was no balcony from the double room but I noticed that there were small balconies with 1 chair on each on the smaller rooms.
Rooms looked out on the the main road, or a back roadway towards the beach.

We had to relinquish our room key when we wanted to get beach towels to use for either the pool or the beach which was a short walk away. When one wanted to sit on the beach, one showed that you were with Portonovo Hotel and you were provided a lounger and an umbrella. We had to wear wrist bands for the entire length of stay - apparently for "security" reasons. Internet was available in the rooms.

I think most of the guests are Mexican visitors who are there for short stays.

The small staff are friendly and helpful people.

Room Tip: Ask for a room looking out to the back -
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 4, 2013
Dear guest: Our beds and pillows are orthopedic and are thought to improve our guests physicall health, we are so sorry to hear they were not so comfortable to you and for that, we will evaluate the possibility to replace some of them with softer matresses. We thank you for your good overall review and we sure hope to have you over in the near future.
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New Orleans, LA
Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 19, 2012

Hotel Portonovo is a five minute walk to the Mélançon de Puerto Vallarta. If covenience is a major consideration to the playa and shops Portonovo is a good choice for mid priced, contemporary lodging. Couples suggest upgrading to double beds since there are no queen or king size beds. The rooms are tidy and hotel well managed and front desk bilingual - Spanish and English. . Expect to pay around USD$70. per night. Recommend!

Room Tip: Upgrade to double beds. No queen size beds and single beds are quite small.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 4, 2013
Thank you for your recommendation! We are glad to know we provided a good service and that your stay with us was overall pleasant. Come back soon!
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Carmel, Indiana
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 5, 2012

The hotel had new furniture and decorations but that did not make us want to stay after we saw roaches in the room. There were a few baby roaches in the bathroom and a couple in the room by the bed. My husband hates roaches so we asked for a different room. The first thing we saw when we flipped the light on in the new room was a bigger roach by the air con. We decided we did not want to stay there any longer so we checked out (2 am) and went straight to the airport even though our flight did not leave until 2 pm. We had dropped our bags off in the morning and didn't get back til midnight so we did not hang out in the room until very late. I read a lot of good reviews about this hotel and that's why we picked it. We could handle the size of the room which was very small but not the roaches. The man who was the bell and bartender was very apologetic but the front desk clerk was a little cold and rude. The location was good because it was by the malecon so it was a shame that we didn't stay. I wanted to go back to a shop on the malecon the next morning.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 2, 2013
We found your comment really helpful! Since then, our exterminator visit us once a month during Winter and Spring and twice a month during Summer and Fall. We are getting better thanks to you!
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Sacramento
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 18, 2012

I stayed there for two days in July with my daughter. This hotel is very stylishly decorated and so are the rooms. It is also very clean. However the rooms are extremely small and have a claustraphobic feel to them. There is free wifi, but most hotels in this area have free wifi. The rooms are equiped with almost nothing. We had to ask for blankets because there are only sheets on the bed and we also had to ask for glasses. The noise from the street was extermely loud. The pool looked somewhat dirty and not very inviting to swim in. You have to wear a wrist band, which I always dislike. My son dropped me off when we were checking in and the person checking us in immediately said I had only reserved for two and we were three. I explained my son wasn't staying there but it gave a bad taste to me. I have stayed at many hotels in and around the malecon and one can do much better

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 4, 2013
We are pleased to tell you that the City pf Puerto Vallarta has banned all public buses to pass by the hotel, so the street noise is long gone! We are sorry for the pool condition you mention, we've payed close attention to it and know we do everything in our power to keep it clean and inviting. The use of wrist band is to avoid non-guests from entering the facilities, we know it can be unpleasant, but your security is our main concern. We apologize for the situatuon with your son, and we've instructed front desk to address these kind of issues with all the tact and sensibility the matter requires. We sure hope you give us another chance and if you do, please let us know what we can do to get better.
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Additional Information about Hotel Portonovo Plaza

Address: Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #18 of 60 B&Bs / Inns in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
Official Description (provided by the hotel):
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 
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