Grab a cup of your favorite beverage and get comfy; this review is going to be a long one!
I wanted to stay in town this trip (9/14-9/19) at a nice place, but didn't want to stay at an all-inclusive as I wanted to go out in town each night. I started my search on-line didn't find anything that caught my eye, so of course, came to Trip Advisor. After reading about Casa de los Arcos and perusing their pictures, I emailed them and wrote back and forth with Susan to book my stay, select the perfect room, etc. Susan was very responsive and easy to work with.
Upon arrival, Carlos greeted us very warmly and carried my luggage up to our casa which was definitely appreciated. As I walked through the gate and up the stairs, I could not believe how beautiful everything was! Pictures really do not do this place justice. Our casa literally took my breath away (we stayed in the Casa Palapa). I was extremely pleased with my choice and couldn't wait to get settled in and relax. Of course Susan greeted us and we were all chatting it up after being shown up to our room. Susan and David are so kind, warm, helpful and knowledgeable...I've never stayed at a place where you get such personal, attentive, yet unobtrusive service. Kudos to you Susan and David, many others could learn a thing or two from you! The pool area is quaint, very pretty with the flowers and plants and uber relaxing. I enjoyed many hours lounging in the pool with a drink in hand of course ;) The pool temperature was perfect, not too hot or too cold. Very lovely.
Our first evening we had booked Rocci, the cook, to come up and fix our first meal. I knew I would be exhausted from having to wake up at 2:30 am to get to O'Hare for my super early flight and there is nothing more convenient than someone coming to where you are staying, cooking dinner for you and then cleaning up afterwards. I worked with Susan to select the perfect meal and Rocci absolutely performed! Just thinking about that meal is making my stomach growl. Definitely arrange for an evening to have Rocci cook your meal for you and you will thank me later :) Muy delicioso!
I don't know how Felipe does it, but whenever we weren't in the Casa Palapa, we would come back "home" to find it spotlessly clean! And I mean spotlessly clean....I'm a stickler when it comes to the cleanliness of the places I stay and this far surpassed my expectations. It's extremely impressive to me how clean everything is kept considering the outdoor living space.
You will see Susan, David, Felipe and Carlos around the grounds, but they are very respectful of your privacy and will interact with you as much or as little as you like. We were the only guests there during our stay and never once did I feel uncomfortable. I’ve stayed at boutique hotels, B&Bs, etc. before and have been the only guest (with a friend of course) and felt very ill at ease/ watched by the staff. You will not feel that way here for one second, from the get go I was comfortable, felt safe and content. I was able to look at the other rooms / casas while I was there as I was so ecstatically pleased with everything (everything about Casa de los Arcos is literally perfect) I want to put together an extended family visit and have us rent the entire place.
The location is very close to town. Everything seemed to be just a couple of minutes away, yet it was so tranquil and quiet. When I say quiet, I mean quiet! I am a very light sleeper and had the best night’s sleep here. The mattresses are very comfortable, bedding has a high thread count, air conditioner kept the room at the perfect temperature and never once was I awoken by traffic (seriously you hear none which baffled me since you are so close to everything). As I know that September is the rainy season and gets unbearably hot and humid, I was nervous that the room wouldn’t be cool enough and I wouldn’t be able to enjoy the outside living areas because I would be dripping with sweat. This was not the case at all! The ceiling fans they have throughout the casa kept the air moving and very pleasant! The shade the palapas provided was perfect! The A/C, as I said, kept the bedroom nice and cold.
The view from the Casa Palapa was nothing short of magnificent! We loved relaxing with a glass of wine or margarita in the evenings to watch the sunset or when we came back late at night to look at all of the twinkling lights of the town, while having the fountain on and listening to the soothing sound of it. I couldn't and still can't get over the gorgeous views of the water, mountains, town that we had.
Our second evening Susan invited my boyfriend and I to come up to have margaritas with her and David. When she extends this offer to you, take it! The view from their casa is UNBELIEVABLE and she makes one of the meanest (i.e. best) margaritas I've ever had. We had a lovely time visiting with them and then they even invited us to go out on their boat with them to see the coast during one of the days of our stay. We all went out on the boat, including their two dogs (Piggy and TT) and had the most perfect day cruising around and soaking up all the beauty around us! We even stopped at Los Arcos to do some snorkeling and saw hundreds upon hundreds of fish. They are the kindest people and I enjoyed spending time with them very much. I also loved hanging with their two dogs as mine was back home. Now don't tell my dog I cheated on him when I was on vacation! LOL! Their dogs are very, very friendly and even my boyfriend who is not the biggest fan of dogs/ can be scared of them was completely at ease around them.
American ended up cancelling my return flight and I had no problem extending my stay with Susan. I just walked on up to her office and in 10 seconds it was all done! Talk about fast and painless! She offered to let me use her long distance phone so I could call American and she even took me to the airport so that I wouldn't have to take a taxi (my boyfriend is a local/National and couldn't get the extra day off). Their service goes well above and beyond what one could ever expect.
If you ever have the opportunity to stay here, I highly suggest you do! On their welcome note that gives you some details, it says “Welcome to Paradise”. They are spot on with that, it is paradise! I cannot wait until I get to return to Casa de los Arcos and am so glad I finally stayed in town. As I'm sitting here in Chicago, I wish I was back there right now. If you have any questions, please feel free to PM me. Also, if you want to see more pics, pm me.
I would be happy staying in any of the rooms there, however Casa Palapa is probably my favorite (cou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.