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“Thanks for the great holiday” 5 of 5 stars
Review of Golden Crown Paradise Resort Puerto Vallarta

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Golden Crown Paradise Resort Puerto Vallarta
3.5 of 5 Resort (All-Inclusive)   |   Av de las Garzas 3, Puerto Vallarta 48333, Mexico   |  
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35% off room rate
Ranked #62 of 120 Hotels in Puerto Vallarta
Red Deer, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Thanks for the great holiday”
5 of 5 stars Reviewed December 26, 2013

Many thanks to the staff of the Golden Crown. These people went above and beyond to make sure our stay was great . From Carlos, at the entrance to greet us , to the staff at the restaurants , grills, bars and to the housekeeping staff we found them all friendly and helpful . This was our eighth time visiting this hotel and the staff is why we continue to come back.The hotel is located walking distance to shopping and a short bus ride or cab to the malicon and downtown.The food is great and the place is fairly quiet if you just want to relax. Our welcome back supper on the beach , at sunset , was again a nice touch . This is an older hotel and dated but hats off to management and staff for their efforts.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,461 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
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  • Japanese first
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English first
Salem
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 25, 2013

This was our 2nd stay at Golden Crown. The first time was back in August for our anniversary. This time was for my birthday and Christmas! The weather was perfect. Service in some areas wasn't as good as the last time but we still had a wonderful time. Polo took very good care of us and it was great to see Letty again!! We attended to "return guest" dinner the night before we came home. That was outstanding!! The sunset was beautiful and the food was great! I can't wait till we go back again next year. It is like going home....there is no better place to be!! Our room was on the 7th floor with a beautiful view as usual. We did the Pirates of the Bay one night,sailed on a small catamaran,went fishing early one morning. We didn't catch anything but got to see a beautiful sunrise,lots of whales and a sea turtle. That made it worth every dollar we spent. We also did the San Sebastian tour, had the best tasting tequila I've ever tasted and a great lunch. Most of the time we just lounged by the pool getting some sun!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 24, 2013

My wife and I enjoyed our ten day holiday to GCP. We stayed from Nov 26 to Dec 6. Rooms are looking very dated, still no flat screen TVs, come on guys it's 2013. Beach area has new cabanas, they're a bit rickety but do the job. Food was excellent and the service was very attentive, hotel was less than half full. Some tips, try and get a room on the 3rd or 4th floor, you can then use the stairs, as the elevators are small and you can wait a while. We took a day trip to San Sebastian up in the mountains, took the local bus and saved 1200 pesos on the organised tour price, much more fun mixing with the locals, the bus drops you at La Estrella and you take a taxi from there to San Sebastian, highly recommended for some local colour

Room Tip: stay on the third floor, as near the ocean as you can, you can walk up instead of waiting for the el...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed December 22, 2013

As an 11-time repeater, we return to the Golden Crown Paradise mainly because of the service, food, location, and . . . our friends.

There changes taking place at the Golden Crown Paradise. Some are good. Some changes need improvement.

The pool and beach areas have new loungers and more sun cabanas. Notable change is that in the past at least twice weekly the loungers at the pool were bleached and hosed down. This did not happen while we were there. And, probably not in a long time as the two-year old loungers have mold growing in the webbing. I never saw this on the 8-yr old loungers. The beach towels are new. The pool itself is in need of repairs and maintenance (cracked tiles and mold.) The water was always clean.

Pool activities used to be fun. This year the volleyball referee made some rotten calls, changed the rules mid-game and did not pay attention. Same with his calling of BINGO: not remembering numbers called, declaring very strict rules and then not abiding by them. In the past if a person called BINGO in error, they had to drink a shot of tequila. A fun penalty. This year they were ejected from the game (except they were not. Obviously, it was just a cost saving pseudo rule). In the middle of the game he made some announcement about joining the Paradise Club (timeshare)—a commercial during Bingo? Really? It was laughable. Not laughable was a song played during water aerobics: a techno song from Funkagenda that had a great beat, but the lyrics were offensive to many of the elderly participating. People were looking at each other like did I just hear that correctly. Six minutes of it and it was painfully clear. (The song is three words, and the first two are What the . . .) These trivial issues do not ruin a vacation, but are representative of the cheapening taking place at this property. GCP always had top-notch entertainment coordinators. Pool server was excellent when she was around. She had to work both the beach and the pool. They used to have two or more for this job.

Elevators: The north was operational and the south was down a few days—it’s a new one. We stay on the 5th floor and take the steps up and down every day to work off our indulgences. Note to management: The fourth floor stair as a chunk of concrete is missing. This is a tripping hazard.

The staffing has changed. The regulars are behind the scenes working the kitchen, or the sister hotel (A huge pay cut.) New younger inexperienced employees are in the front of the house. In the past, the experienced were visibly training the inexperienced. Now, they are on their own and seem to lack the work ethic that this property boastfully is known for. Where tipping is not required, and in the past discouraged, it is now out in the open with a tip jar an all. Thing is, many of the employees do not exceed the expected and paid for service level. This management/business strategy is going to backfire.

The Bellavista dining area has new tables, chairs, and umbrellas. Looks nice and offers more seating and shade. For those concerned, this outside dining area is now non-smoking. A breakfast buffet (and some days a lunch buffet) along with an al carte menu option offers more flexibility. (Tip: ask for the menu, as it will not be offered.) The breakfast buffet was nearly the same every day and just average. The lunch buffet was excellent. Service was very spotty: missing flatware, forgotten food orders and beverages. Self-help mimosas are offered, but you have to chase someone down to open new bottles and take away the empties. One morning they said they were all out. I went to the bar 20 feet from my table and successfully ordered a mimosa. After a day or two of being recognized, service improved tremendously. However, one should not have to look familiar to receive good service.

The pool snack bar still offers plenty of options: beef and pork tacos, pizza, hamburgers, chicken wings, build your own nachos and fresh vegetable and fruit.

The Breezes remains the same ole goodness. There are quick on-the-go breakfast items and a variety of sandwiches for lunch. The Cuban and Mahi Mahi among our favorites. Sushi—Spring Rolls available at sundown.

Dining options were plentiful. We did not need coupons to eat at the sister property, and easily secured 8:30 pm reservations by phone. (Probably due to low occupancy at the CP while under construction.) Salvador’s, San Souci, and La Piazza were as good as ever. Fujiyama was not good—four meals and none enjoyed. The ambiance of the Japanese restaurant was lost in the Italian restaurant, but the food is what counts. The food was either over-cooked or under-cooked; the presentation looked like a spoonful of buffet slop. The service was slow and disordered.

One area of disenchantment was that the landscaping was not as well maintained as in years past. GCP is an older property, but the landscaping was always impeccable. This year the grass was overgrown and unkempt with no trimming along the wall edges (about 8-10 inches high in some places—indicating long-term carelessness). Previously sheared dense shrubs now look leggy and sparse. The hibiscuses that frame the trees suffer the same look. The inside fountain was empty, but with chipped paint, mold rings and slimy rocks. It was in this condition last year, too. I was hopeful that this little gem would not look neglected this year, too.

To the “GCP repeater”, the most obvious change is the management. We arrived on Saturday 12/7 and we stayed in our usual room 2512, and upon check-in, as expected, our room was not ready. Off we went to the changing room for poolside and pubside activities. Three hours later, we go to our room to find no hand towels or wash clothes. No welcome back iced beverages, no treat, an empty refrigerator, and no Casa sign on the door. Nothing that would wreck our vacation, but these niceties, as in the past, are still in practice at this hotel-- we wondered why the oversight, especially as a repeater in a paid-for upgraded room. No worries the front desk said they would fix it. Nope, we had to call housekeeping and room services late at night. The refrigerator was stocked with beer, soda and water daily thereafter. We consistently did not receive wash clothes and/or hand towels and gave up asking the last two nights. The Casa sign showed up five days later, on Wednesday, 12/11.

Our greatest grievance, that could not be remedied unless we had known about it, was the missing invitation to the “Repeater’s Thank You Dinner”. Typically, an invitation is sent allowing for two days advance planning to RSVP. Unfortunately, we ate off-site the night of the dinner. Upon returning, everyone asked where we were. Had we heard about it, we probably could have just shown up--uninvited. This oversight was a bit insulting and a huge disappointment. We look forward to this event for several reasons: GCP does a gracious job hosting the event; the food is amazing; and the company. The company is a large group of all of our friends from around the world who come the same time every year. We have nine group photos marking this memorable event and our vacation.

The Golden Crown Paradise is not a 5 star, never has been; however the service has always been five-star. Sadly, now it’s not. The GCP is suffering in maintenance and consistency. Things we previously extolled. Not sure what is going on with the sister hotel. That property has had many remodels (overhauls) over the years, while the GCP has had a few restaurant, bedding, and poolside cosmetic changes. Money is being spent at the CP and not much at the GCP. Regardless, it doesn’t take any more money to provide service they are already paying to provide. This is a management issue.

In spite of all this, our 11th visit to our home away from home was enjoyably enriched by spending time with all of our friends we have made over the years. For this reason alone, we might give the GCP another try. But, the GCP management should not take this for granted. There are many new and exciting options taking place in Puerto Vallarta.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2013

We are here for our third consecutive Christmas vacation and have never found much to complain about. The hotel is older yes, but if I am in the room it's to sleep and shower. The beautiful parts are everywhere else. Staff is great! Food can be excellent and if you get something that is not excellent you order something else. Can not tell you why it is #56 out of 116, don't be leave it.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stony Plain, Canada
1 review
5 of 5 stars Reviewed December 16, 2013

Stayed at the GCP from Dec 8-15 and this was our second time at the resort. Once again the folks at GCP did not disappoint. Even though half of the resort was under construction the rest of the areas within the resort were clean. The food once again was spectacular - Paradise and Sans Soucy Restaurants are our favourites with Pauly's "sexy coffee" being the highlight of the evening at Paradise.

Room Tip: Rooms on the adults only side are much quieter and if ocean waves are your thing, request an upgrade...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2013

My wife and I stayed the First week of December for our 35th wedding anniversary and had a wonderful time.
We have stayed at several other hotels in PV over the years, and found this one to be on par with most of them. We booked an oceanfront room which in the end was great.
Upon arrival, we were given our braclets and told our room was ready, so off we went with Daniel leading the way. We opened the door to the room on the second floor and saw the roof of the beach bar. Thinking that wasn't going to work, Daniel got on the phone and took us to a couple other options, but they didn't have the King bed. We went ahead and kept the original room, but thank Daniel for his patience and genuine need to satisfy the guest.
The sister hotel next doors renovations should really be told to anyone booking at either of these hotels. They work until 9PM each day and it gets real loud on the beach.Once its done, the place will be amazing, but until then, some of the specialty dinner spots are not an option.
The rooms are nice, our view ended up being very nice and no real noise problems from the bar right outside. I do agree there should be a fridge in the room. Would be nice.
We did have dinner at The Paradise two nights where Pauly and the entire staff were Fantastic.
The one bad thing that pulled my rating from excellent to very good is the beach vendors. The hotel really needs to enforce their ropes to keep them out on the beach and not right at the entrance to the pool and right at your table at the beach bar.
Overall, the location is great, the people were fantastic,and we had a great time.

Room Tip: Oceanfront rooms don't have the pool noise during the day
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Crown Paradise Resort Puerto Vallarta

Address: Av de las Garzas 3, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Puerto Vallarta
#25 Spa Hotel in Puerto Vallarta
#37 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Golden Crown Paradise Resort Puerto Vallarta 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Golden Crown Paradise All Inclusive Resort where our unmatched personalized and friendly service are a cut above the rest with a great location just 10 minutes from downtown and 15 minutes from the International Airport. As an adults-only all-inclusive resort, our focus is on pampering, tranquility, and rejuvenation. ... more   less 
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Also Known As:
Golden Crown Paradise Resort Puerto Vallarta Hotel Puerto Vallarta
Golden Crown Paradise Puerto Vallarta
Crown Paradise Puerto Vallarta
Crown Paradise Resort

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