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“Our home away from home!” 4 of 5 stars
Review of Golden Crown Paradise Resort Puerto Vallarta

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Golden Crown Paradise Resort Puerto Vallarta
3.5 of 5 Resort (All-Inclusive)   |   Av de las Garzas 3, Puerto Vallarta 48333, Mexico   |  
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Hotel amenities
Ranked #57 of 120 hotels in Puerto Vallarta
cortland,ohio
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
“Our home away from home!”
4 of 5 stars Reviewed January 20, 2013

This was our 8Th stay at GCP in the past 6 years. We stayed twice in 2012, 1 week in August and 2 weeks in December. As has been noted in previous reviews their always seems to be returning guests mentioned. Why is that ? Like I stated we have stayed here 8 times for a number of reasons. First of all we are a same sex couple and have always felt comfortable and welcomed by staff and guests. We love the adults only atmosphere. The resort is just big enough to meet our needs and small enough to feel like home. We felt that the staff has Always been willing to do whatever to meet our needs. Yes they are extremely attentive and friendly. Over the years we have developed many a good friendship with staff members and look forward to seeing them. This year we found that some of our friends had moved over to the sister resort, so this past trip we found ourselves going there to eat at times. The all inclusive works great for us. We aren't gourmet eaters at home in Ohio so we find the food meets our needs. I do know that it is possible to order things that are not on the daily menus. If we feel like we want something out of the ordinary than we dine in town. Bar service has also been good. We have had many different rooms through our stays and haven't had a bad room yet. We only spend a limited time of our vacation in our room. We want to enjoy our time on the beach, around the pool, at Club Nitro, on the Malecon or at one of the many clubs in the Romantic zone. We love Puerto Vallarta, the people, the culture, the sun, the nightlife and the GCP. We find pleasure in knowing when we arrive we will be treated with respect and as family (guests) and whatever our needs are they will always attempt to accommodate and that's why we return. We come back to relax and enjoy everything that Puerto Vallarta has to offer.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Golden Crown Paradise Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for your positive comments, we feel proud to make your holidays an experience unforgettable,

We want to invite you to our social network facebook, you can share your pictures and experiences with us,

We reiterate our commitment to your satisfaction; we hope to see you again in our resort.

Best Regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Appleton, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 20, 2013

Staff responsive but ill trained, food poor at best, accommodations okay but don't try to change anything they can't deal with change. Price was decent . I would not say anyone really tries to be helpful they deal with the issues that arise because they have to. Waiters run around like "chickens" no real idea what they are doing.

Room Tip: Upper floors are better so you can see the ocean view they advertise.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Golden Crown Paradise Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear guest,

Thank you for your feedback, we certainly appreciate them.

Your observations are valuable to us and we are taking it seriously.

Once again, thanks for sharing with us your comments regarding our services, it definitely help us to improve ourselves.

We hope you give us the opportunity to host you again at Golden Crown Paradise.

Best Regards

Dulce Ramos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota City, Minnesota
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 17, 2013

Stayed here last year in Feb 2012. It was just ok. It is nice to be at an all adults resort but this place was ancient. We had a group of 4 in our 30's looking to have some fun but this place was dead. Lots of old folks. Food just ok as well ... towards the end of our stay we ended up going off resorts for meals. Our rooms were nice they were in the ocean facing buiding with a kitchen fridge and sitting area. The lock on the door stopped working ( always locked) so my husband had to go to our friends room and climb over the balcany to get into our room. Pool area was fine, always chairs, hot tub was actually hot.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Golden Crown Paradise Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear guest,

Thanks for taking the time to share your experiences on Trip Advisor; your comments are taken into account to improve.

We reiterate our commitment to your satisfaction; we hope to see you again in our resort.

Best Regards

Dulce Ramos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 16, 2013

We would never stay here again.

Arrived later in the evening after a full day of travel and forced to sit through Oscar's "time share" spiel only to have him take a "small deposit" that "will be returned to you tomorrow" after we supposedly sat through the full presentation. Showed up for the presentation, listened to this first part and then told them we were not interested and would like our deposit back. "Oh yes, you get it all back." - only to NEVER get it back. A total joke.

The food was awful - everything has the same sauce and lack of flavour. We were never able to get into the restaurants next door. We were told to call by 2pm to make the reservation but everytime we called we were told it was too late. We did eat at Salvador's twice and both times, found it to be the best of the restaurants and Adrian was always pleasant. The portions were tiny but they did allow us to continue ordering until my husband felt satisfied.... I think every server at the outdoor breakfast restaurant was MISERABLE and had NO interest in being there or being courteous. Even when we were given food that we hadn't ordered, they were not interested in returning it to the kitchen or finding out who actually ordered it. DO NOT have the "French platter" with cheese and croisants - you get a processed cheese slice and some rolled up ham. Oh, and no croisants.

The drinks were disappointing in that they were never consistent. A "Sea Breeze" was listed on their drink menu and for the time I was there, I never had one that same as the last. Once it was purple, the next time blue, etc. DO try the whiskey sours - they were the one sensational drink that my husband discovered.

On the up side, we did have a great room - corner unit with a wonderful ocean view. The patio was great and we were on the fourth floor so there was no resonating noise from the pool area down below. The room was clean, nothing fancy, but perfect for what we needed.

The beach and the ocean were also AMAZING -10 out of 10! Yes, there were quite a few people trying to sell their goods but they were never rude when you told them "no". We also enjoyed the pool area and met some really great other couples to visit with. My husband and I both also enjoyed the "Puerto Vallarta" tour that was offered through the resort.

Overall, the trip was a let down. You expect to be able to kick back and relax, have some great drinks, eat some amazing food, and not worry about a thing. We didn't get to have that experience and unfortunately it was my husband's first all inclusive experience. We won't be returning to this "resort".

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Golden Crown Paradise Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear guest,

Thank you for your feedback, your comments are really important for us, because they are used to improve.

We value you as a customer and we hope to see you back at Crown Paradise Resort as our guest so that we can show you our commitment to our guests.

Best Regards

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 16, 2013

To make the effort to visit Mexico you have got to come here, the management and staff are welcoming, the place doesnt look much from the curb but OMG when you though the hotel wow what a lovley hotel, with a fantastic view.
The rooms are good (might still smell of paint because due to the humidity the rooms collect damp patchs but thats not a bad thing.
I was a virgin vistor to Mexico and didnt expect the weather to be as hot OMG hot and humid but once I got use to it fantastic baby.
The staff was so helpful, really enjoyed it thank you

Room Tip: make most of the trips if you can, well worth it, the mexicans are so pleased that english people ma...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Golden Crown Paradise Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you very much for share your experiences with us, we are very pleased that you enjoyed your stay with us.

I would like to invite you to become a fan at facebook, So that you know about our promotions, and share us your comments.

Thanks again for your preference. We hope to have you back at your home away from home.

Best Regards.

Dulce Ramos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conroe, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

We had a blast at this resort! The staff was beyond accomidating, gracious, friendly and willing to do anything and everything to make sure our stay was enjoyable and comfortable. We had a "standard ocean view" room and it was still a breath taking view. If you expect to have an unobstructed view of the ocean then book the "Deluxe Ocean View" room. I am in no way complaining! Our view was great! I won't whine (as others have) about looking (briefly and intentionally if you have a standadrd room) at the top of the bar from our room (honestly...how much time do you spend in your room!). The staff was pleasant, attentive and professional. The food was good and the sister resort had good food as well. The bars were more than accomidating and could make any concoction imaginable (Isaack is wonderful!). Our room was very comfortable (as a I said earlier "how much time do you really spend in your room") and I was very glad to have been given a key to the safe (not that I felt I needed to lock anything up but we did and it was not a burden to have to carry the key with us as some have whined about). The location is central which is nice and there are pleanty of cabs readily available. The bus stop is only a short walk from the resort as well as the "Supermercado" (super market which is a mini walmart) is just around the corner. A smaller scale flea market is close as well and adjacent to the Port. I have NO COMPLAINTS at all about this resort or its staff! Top notch and we WILL return in the near future! Hasta luego!

Room Tip: If you expect to have an unobstructed view of the ocean then book the "Deluxe Ocean View"...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Golden Crown Paradise Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for share your experience with all us, is very important for us to know your good moments in our property,

We want to invite you to be fan in the social network Facebook, and share your photos and experiences with us.

Once again thank you for your preference and we hope to see you soon,

Best Regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Capitola, California
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 9, 2013

This was a much anticipated trip to the Golden. Was so looking forward to going back to a familiar resort. It has been four year since my last visit to the Golden. Really don’t think I would return unless I heard of improvements being made to the resort.
The Good
• My ocean front room location on the fifth floor was nice.
• Adults only.
• Location.
• Chaises always available at the pool or beach.
• Some nice bartenders.
• Friendly travelers.
• Pool volleyball.
The not so good
• Food! Even the tacos at the pool which used to be good have really gone downhill.
• Waitress service around the pool.
• Room décor.
• Beer-poor choice and always warm.
• Hard alcohol- often out of name brands.
• Restaurants- Service was extremely slow and not friendly.
• Lack of entertainment.
• Music by the pool

Room Tip: Ocean front room are a good choice.
See more room tips
  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Golden Crown Paradise Resort Puerto Vallarta, responded to this review, January 15, 2013
Dear guest,

Thank you for your feedback,

Your comments are very important for us they help us to improve in our services,

We hope to see you soon, and show you our commitment with your satisfaction.

Once again thank you for shared your experiences with us.

Best Regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Golden Crown Paradise Resort Puerto Vallarta

Also Known As:
Golden Crown Paradise Resort Puerto Vallarta Hotel Puerto Vallarta
Golden Crown Paradise Resort Puerto Vallarta Hotel
Golden Crown Paradise
Golden Crown Paradise Puerto Vallarta
Crown Paradise Puerto Vallarta
Golden Crown Paradise Resort
Crown Paradise Resort
Address: Av de las Garzas 3, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Puerto Vallarta
#25 Top resorts Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Golden Crown Paradise Resort Puerto Vallarta 3.5*
Official Description (provided by the hotel):
Golden Crown Paradise All Inclusive Resort where our unmatched personalized and friendly service are a cut above the rest with a great location just 10 minutes from downtown and 15 minutes from the International Airport. As an adults-only all-inclusive resort, our focus is on pampering, tranquility, and rejuvenation. ... more   less 
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