My boyfriend and I stayed at GCP 12/12-12/17. Check in was a breeze, the woman at the front desk was very prompt and friendly. Oscar who did the time-share speech was friendly and did not push us at all (could be due to the fact we're 24, clearly not their target demographic for $$). First thing that happened, the bellhop who took us to our room muttered under his breath and shook his head after I gave him $2 for rolling our two carry-on bags to our room. Maybe I am out of touch, but I felt this wasn't an impossibly low amount? Awkward vibe right off the back.
After we checked into our room (first floor, ocean view) within 10 minutes, the room had flooded due to water seeping in from somewhere(??). I called the front desk and they said they would get a mechanic(?) to come look at it, meanwhile I flagged down some housekeeping staff who grabbed a stack of beach towels and started mopping up our floor. I was pretty upset at this point but we shrugged it off as bad luck and went on with our day. Well unfortunately the same thing happened AGAIN the next day except this time it came from the back of the toilet tank which was gushing water. We had to barricade the floor with towels to prevent the water from ruining our things. I called the front desk and again they promised someone to come. Meanwhile I had to flag down more housekeeping staff and they used buckets to remove water from our room. I was pretty pissed and went to the front counter where the manager told me things are often only superficially fixed at this resort....Odd to tell an upset customer that, right? Well he apologized and promised it was a one time thing and if it happened again he would upgrade us to a suite. I explained this was the SECOND day of the two days we had been there that this happened. He said since I did not file a report with the front desk the first day, he would not upgrade us unless it happened again. Huh.
That set the tone for disappointment I think which is unfortunate. I enjoyed the look of the resort otherwise, the room was nice otherwise, the pool and beach area, very beautiful, and lots of places to drink and eat. That being said, the food is mediocre-poor at best and the smallest portions I have ever seen (a shrimp cesar salad was three pieces of romaine wrapped in a slice of cucumber with a single shrimp garnish). We stuck with the buffet most of the time on the family side, which was disappointing to us as we enjoy "fine" dining at all inclusive resorts. The drinks were fine, but we ordered Jack Daniels and Captain Morgan's rather than their well brands and they usually told us they "ran out" after two drinks...Then we would see them pour a Jack and Coke for someone else. Also they did not have mint for mojitos 4 of the 6 days we were there. Disappointing....
A final note, we tipped VERY well. We glad-handled everyone, a dollar plus for each round of drinks, $3-5 or more for servers at the buffet, the bell-boys, everyone. And we did so happily. So it was especially disappointing when they "ran out" of Captain Morgan's yet I could see full bottles behind the bar.
Some perks- like others have said Polly at Paradise is great, and so is Antonia at the pool. Dago(sp?) the bartender was also amazing and so friendly. These three are the only memorable faces unfortunately.
Another FYI- They told us that you should book reservations before 2pm for the restaurants but you COULD do it later if you like, but the seating times may fill up. We checked in after 2pm the first day and tried to call around 3pm. We were told that it is impossible to try and get a reservation after 2pm, and there was nothing they could do. When we went to the front desk and made a stink about it, suddenly they could seat us at the time we wanted. Which was further disappointing as we were one of three tables in the entire restaurant during that seating time.
Overall- save your money and go somewhere else. I will go back to Dreams in the future, never the Golden Crown Paradise.
- Official Description (provided by the hotel):
- Golden Crown Paradise All Inclusive Resort where our unmatched personalized and friendly service are a cut above the rest with a great location just 10 minutes from downtown and 15 minutes from the International Airport. As an adults-only all-inclusive resort, our focus is on pampering, tranquility, and rejuvenation. ... more less
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- Also Known As:
- Golden Crown Paradise Resort Puerto Vallarta Hotel Puerto Vallarta
- Golden Crown Paradise Puerto Vallarta
- Crown Paradise Puerto Vallarta
- Crown Paradise Resort