This was our first trip to PV and after much contemplating, we chose the Melia, based primarily on what we've read here at Trip Advisor, and we chose with our fingers crossed that we would be able to write a good review when we got back. We were at the resort April 12th through April 19th 2013, we went with our 10 year old son, this trip was his first "big" vacation.
Where to start...
Front desk - check in...this includes the security fellows at the entrance of the resort...with this being our first real contact with the folks at the Melia, we are glad to say that they set a very accurate tone to what the rest of our stay would be like. From the greetings as we arrived to everyone involved in our check in, the warmth and hospitality was obvious. Our ocean view upgrade was ready and our bags quickly whisked to our room while we took in all the reality of actually being there. Carlos (at the concierge desk) was GREAT without being pushy, he gave us the rundown on what restaurants are open when, activities available, ATM location, and resort layout. One day I asked him if ever it's not advisable to swim in the ocean, and he explained the meaning of the coloured flags (there is also a posted sign by the stairs to beach) never did we feel like any question we had was silly or took up their time.
Room...exactly what the photos look like! Clean, uncluttered, comfortable, and always stocked well by house keeping. I (as the woman) was over joyed with the size of the tub!!! And loved the tiled floors throughout the room!! We loved our ocean view, and what an experience to be able to wake up in the middle of the night, open the deck doors and allow the sounds of the fountains into our room. You can hear the shows from the theatre at night (we were on the 6th floor) but honestly, shut the deck the doors, and our very tired selves went to sleep without a problem. We did have to call maintenance twice because of issues with our safe, but the service was quick and courteous and we were grateful to have this service included with our room. We left our passports, jewellery and all other valuables in the safe during our stay.
The food/drink/service: We found we didn't hit our "buffet wall" until 5 nights in. But we believe that is inevitable no matter where we would have stayed. The food was great, especially breakfast, lunch in the Palapas, and the snack shack right by the pool. My husband had an omelette almost every morning made by Sylvia. I was shocked at how large the omelettes were, and he says they were great. I found the melted chocolate at the pancake/french toast table day 2, and wow, what a treat! Our son loved all the bacon!!! Don't go wanting peanut butter, I never did find any, but the chocolate was a great substitute. Rolando quickly became our go to guy at breakfast and lunch. He remembered after the first day that I was drinking mimosas with my breakfasts, and our son was drinking orange juice. Never did he appear to be anything other than happy, and when we left, was one of the people we looked for to say good bye too. He is a sweet, sincere fellow, with a great memory and a want to provide great service. We loved the seafood buffet set up at the beach, and the Mexican Fiesta buffet set up in the courtyard was the best dinner experience we had! Great entertainment, lots of decorations and a very authentic feel!
There is an "Angel" by the pool! Angel is standout at the Melia!!! He was our pool side server, and never disappointed! Not just because he sees you walking to the pool and once he knows where you are sitting, brings your fav bevies from the day before over, but also because he really seems like he's hoping you are having a great time! He always referred to our son as "your baby" when asking if he wanted something to drink too, and I loved that. He was also someone we made sure to say good bye too, we felt doted on by Angel, even though we knew he had so many others to get drinks for, he just has a great "way" about him.
The Resort: We understand that the Melia isn't the most "modern" but this is what we looked for when deciding where to stay. We wanted everything about our trip to feel like we were indeed "someplace else", we wanted everything around us to feel as authentic as possible. It's clean, well maintained, we loved the open air in the lobby, the colours, the furniture, and the few amenities. The wifi is hit and miss (unless it seems you sit right under the wifi sign) but that's ok, we were on vacation after all. And only one store in the lobby, meant less shopping for me! But that's ok, we were on vacation after all, less shopping means more pool time! It's so easy to find your way around the Melia, everything is a two minute walk from the elevators The iguanas and the koi were great to interact with after breakfast! All the public bathrooms were clean and the lobby bathrooms are beautiful, there was even a tealight candle in the upper lobby bathroom.
In our opinion, the Melia is a great choice if you are looking for a smaller resort with a family feel. The staff was even so helpful in guiding us through how to catch the bus to downtown PV, which is an adventure in itself!
PS: The Thursday evening "Illusions" show is a MUST SEE!!!
We will most definitely return for a stay at the Melia in PV!
- Official Description (provided by the hotel):
- Meliá Puerto Vallarta is a paradise for families and couples, where there is something for everyone and where everything is included. A wide variety of snacks and meals, domestic and imported drinks and recreational activities for all ages, spectacular evening shows performed by professional dancers, with a different program every night, and swimming pool with children's section and 2 whirlpool. The Flintstones have found the perfect place for their holidays: they are staying with your family in one of our first theme hotels: Yabba-Dabba-Doo bazaar, Roca Flash, RocAdventure, Baby Rock Club, Bamm Bamm Club and Cool Club. Let yourself be surprised! ... more less
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- Also Known As:
- Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
- Sol Melia Puerto Vallarta