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“We felt like at home...” 4 of 5 stars
Review of Holiday Inn Resort Puerto Vallarta

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Holiday Inn Resort Puerto Vallarta
3.5 of 5 Hotel   |   Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico   |  
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Ranked #71 of 120 Hotels in Puerto Vallarta
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“We felt like at home...”
4 of 5 stars Reviewed July 14, 2014

We had a beautiful vacation at Holiday Inn from Jul.02th to 09th. We were welcome by a nice team at front desk with a very expedite check-in, then we arrived to our room located at the 9th floor, it was very clean with an A/C working on perfect conditions that you are so grateful just because of that fresh breeze, nevertheless our 2 balconies with a breathtaking view to the sea and the mountains were the best points. It was such a pleasure being in the room as well as any other area within the resort.
At the buffet located by the sea there were several choices of food, always very fresh and delicious, in addition 2 chefs at breakfast time who can prepare your special omelets or quesadillas.
We participated on the yoga classes almost every day, by the garden or the beach, it was very holistic moment. We also used the gym and the pool on the second floor.
The main pool itself was big enough, clean and with a fair amount of chairs to accommodate all the guest. There are two bars located by the pool and a snack place which offers mainly fast food and drinks if you get hungry between meals, a great option for kids.
Overall cleanness of the hotel was outstanding, even at the beach, food was exquisite, a lot of activities over the day and night, a extremely kind and helpful staff. Definitely a hotel to come back to.
A remarkable point was Mr. Luis Rodriguez, GM, who introduce himself to guests while walking around the premises, very courteous and committed to the proper operation of every area of the complex. We want to thank him for his hospitality. Also our warm thanks to some exceptional staff, always extreme helpful: Perla and Lissette from front desk, Sergio, Adan and Edgar from the buffet, our housekeepers who managed to leave everything shiny, and Pablo from Yoga class.

PD: Do not forget to tip some staff that go beyond expectations to make your trip an unforgettable experience.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Amador R, Gerente at Holiday Inn Resort Puerto Vallarta, responded to this review, July 21, 2014
Dear Guest:

Thank you very much for this beautiful comment, we hope to have the opportunity to serve you in a close future.


Thank you and we are very glad to see our names on your comments thank you, thank you thank you.



Luis A. Rodríguez Veloz
General Manager
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1,403 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Arlington, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2014 via mobile

First let me start by saying I have stayed at All-Inclusives before. This is by far the worst service I have ever had! We checked-in Thursday and left today (Monday). The housekeeping service was horrible. There was 4 of us in a junior suite, reservations was for 5 but had to change at the last minute! No towels or toilet paper! Called room service and waited 1.5 hours and still nothing! Had to go to the front desk to get the towels, only to be told housekeeping will bring it. Now to food, everytime we were seated for dinner we never had anyone take our drink orders, NEVER! The food was ok for an all inclusive but too much was repeated! Try something new! I would not stay here again! I cannot repeat this enough the housekeeping service was horrible!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review, July 10, 2014
Dear Guest:

Receive my best regards and also be informed that I am reviewing your comment in detail in order to take the measures and avoid any similar comment, please accept my apologizes and we appreciate a lot the time that you took in wrote your opinion. Thank you. And we hope to have the opportunity to show our improvements.

Sincerely,


Luis Rodríguez
General Manager
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Alvin, Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2014

The hotel is very clean - it was a common sight to see someone sweeping and another mopping at all hours. The room was spotless and the bed was surprisingly comfortable. The cheeseburgers at the snack shack were heavenly...the buffet didn't have much to choose from but everything was good. The drinks were nice and strong and the bar staff was very friendly. One of the best parts - I was not harassed by the time share people. They were only talking to people who approached them - a very nice change!

Room Tip: All rooms have a view of the water. Rooms on the right side are above the kids pool so if you want...
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review, July 8, 2014
Dear Guest:

Thanks so much for posting a review. I really appreciate you taking the time to share your experience with others. We hope to see you again in your home away from home.

Regards

Luis Rodríguez
General Manager
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Vancouver, Canada
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 24, 2014

Been here many many times before and the shape of the resort is going down. Cracked cement in and around the pool, worn out bathrooms, and old bedding (that's if they change it). First off, the bell man and pool staff are good. The food is not, drinks are weak. Clientele, very obvious that the hotel prefers domestic travellers instead of international. The pool is clowdy by mid day, beach good, but extra activities on the resort fall short.
Time to let this hotel go, and find one that want international travellers and has a hotel that is fit to stay in.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review, June 28, 2014
Dear guest:

Thanks so much for posting a review, I am so disappointed that you did not have a good time when you stayed with us. I´ve put my staff on alert about the issue you mentioned. And we are working so hard to restore the pool area.

I would like to see you soon again in your home away from home.


Regards,


Luis Rodríguez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 24, 2014

My FIance and I stayed here in March 2014!
First time in Mexico!
We loved the resort!!! Compared to the layout of the other ones near by, ours definetly had the nicest pool, beach area & dining options! The view is beautiful!!! The mountains in the background are amazing! The buffet was really good, good variety, very clean!
The a-la-carte restaurants are very very good also! This resort exceeded are expectations for a 3 1/2 star!!! We would definetly go back!!!

Only CON: BEACHES IN PUERTO VALLARTA ARE HORRIBLE! :(

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review, June 28, 2014
Dear Guest:

Thank you, thank you, thank you for your nice comment, we realy appreciate it. I hope to see you again at the hotel soon.

Regards,

Luis Rodríguez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 22, 2014

The hotel itself was great. The rooms were spacious and clean. The view from our room was alright, but as soon as you walk outside the beach view made up for it. The beach itself was beautiful, clean and we were able to get ourselves beach chairs and umbrellas a few times. They have a volleyball set up and my boyfriend was able to play a game which was pretty awesome. The downside was that most of the people staying at this hotel were retired senior citizens (which is no big deal), but the music and ambiance seemed like it was catered to them as well. Also, there are a lot of vendors (not as much as malecon) so be ready for that. Also, the bus station is right across the street and we used it very frequently since we didn't want the all inclusive package and there wasn't anywhere to eat that was walking distance (takes about 10 mins to get downtown by bus). We did however eat breakfast there and it was pretty good. I ate chilaquiles, beans, hashbrowns, ham, bagel, and fresh fruit, but beware that the bees are plentiful in Puerto Vallarta! Overall, it was a nice stay but were enjoyed the other hotel (Flamingo Vallarta) that we stayed at earlier in our trip more.

Room Tip: Get a room with a view (although it may cost your extra)
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Amador R, Manager at Holiday Inn Resort Puerto Vallarta, responded to this review, June 28, 2014
Dear Guest:

thanks so much for posting a review, we realy appreciate it.

I hope to see you again at hotel soon, your home away from home.

Regards,

Luis Rodríguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 16, 2014

Stayed at the Holiday Inn from June 3rd-June 13th, 2014. This was not by choice as I usually stay @ Friendly Vallarta, but west jet was not offering a 10 day for there, even though they were flying there anyway, and it is only 2 hotels away. I don't know who regulates this, but it sucks. The holiday inn was ok, but lacking in a lot of areas, such as food selection, with only about 6 items to chose from at the buffet, the air conditioning in the rooms had 2 choices, it was cold and colder, and it leaked on the floor constantly.LThe evening entertainment was practically nil, with 2 nights of karaoke, or 15 minutes of bingo. The rooms are a good size and clean,setup of pool and grounds was very nice, but snack bar offered hamburgers and hot dogs, and fries pre-made and stale and cold, nothing else. Swim up bar is a nice feature, but you could never get to it for all the kids hanging around it and throwing their plastic glasses into the pool. All in all the hotel servers were very nice, but prefer the Friendlly.

Room Tip: Go high for view, in main building.
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  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Puerto Vallarta, responded to this review, July 3, 2014
Dear marlene c,

Thank you for taking the time in completing a review and bringing this matter to our attention. We are delighted to know that you liked our clean rooms and the pool set up. We strive to give great and impressive service to all of our guests and it is regrettable we fell short of your expectations during your stay. I regret if our food selection, air conditioning unit and evening entertainment did not meet your standards. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Charisse V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Puerto Vallarta

Address: Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Puerto Vallarta
#40 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Puerto Vallarta 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Enjoy a wonderful view to Banderas Bay, one of the best beaches in Puerto Vallarta, surrounded by friends who will make your stay unforgettable. We have 220 recently renovated standard rooms, each of them with a wonderful sea-view and a private balcony. It is located just a few minutes away from the airport and downtown, near shopping malls such as Caracol, Peninsula and Galerias Vallarta. Free wireless Internet throughout the hotel. Choose between our European or All-Inclusive Plans. In our a la Carte Restaurants, Piaceres, Italian Mediterranean Cuisine, Mariaches, Mexican Cuisine or Guacamaya s Buffet Restaurant, quality in service is our distinguished feature. ... more   less 
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico

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