We stayed at the Fiesta Americana in PV for the first time, and we are confident it won't be our last visit. We have rarely enjoyed such a warm welcome or attentive service. The hotel is situated on a beautiful stretch of beach and enjoys a much wider private space than other nearby resorts. The single pool is beautifully landscaped and quite large. While I heard a few guests grumble about only one swimming pool, I and my husband thought it would be sufficiently comfortable for all but the largest of crowds. There are plenty of lounge chairs--in sun and in shade--on the beach and around the pool. Poolside and beach service is available; our favorite waiter, Rafael Lopez, introduced us to the best fish tacos and ceviche we've ever had and kept us amply supplied with food and drinks. Carlos, another poolside server, also deserves kudos for fast and attentive service. Tanya kept us entertained and led a terrific water aerobics class each day at noon.
Most rooms overlook the pool and the beach though the higher rooms seem to have full views while lower floors (2-3 and perhaps 4) may have obstructed views. We chose a deluxe ocean view room (801), which was spacious and very comfortable. The cleaning staff did their jobs well; we were never inconvenienced nor did we ever lack fresh towels or cold drinks.
The dining choices were excellent. Three restaurants provide a good variety of dinner choices, and the buffet restaurant offers a lovely view of the grounds and the ocean. We especially want to commend Ezekiel in the Asian restaurant for his friendly and efficient service.
Jassai, of Guest Services, helped us at check-in and at check-out and provided sound advice on places to see and things to do. She is an articulate and enthusiastic ambassador for the corporate chain and for her home country.
If it seems as if I am name dropping throughout this review, that's because I sincerely want to convey our appreciation for the gracious hospitality of the people of this resort. We have visited other resort cities in Mexico, but we have never found employees who take such pride in their work or in their city, state and country as we found amongst those at this hotel. My biggest regret is that I cannot recall all the names of those who made our vacation such a wonderful experience.