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“Better than expected.” 4 of 5 stars
Review of Fiesta Americana Puerto Vallarta

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Fiesta Americana Puerto Vallarta
4.0 of 5 Hotel   |   Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta 48300, Mexico   |  
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Ranked #9 of 120 Hotels in Puerto Vallarta
Monterey Park, California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Better than expected.”
4 of 5 stars Reviewed May 26, 2013

Great service from arrival through check out.
The weather was perfect and the property has quick access to transportation services to the airport and the marina. We walked on Sunday afternoon to the downtown/Malecon area (a couple of miles walk to "get a feel of the area") but you can take one of the many local buses ($6.50 Pesos) or a cab ride for ~$4.00 Dollars.
We always felt safe and comfortable. No negative experiences to speak of.
The hotel entry lobby is attractive and unique and all lobby services were very good, with Gustavo earning high marks as he helped arrange/ delivery of car rental or taxis.
The whole staff was very friendly and was very accommodating, including the assigning of a quiet, non-smoking, top level floor with a very comfortable king size bed and a great view from the balcony.
The breakfast buffet had a large selection of different types of food, with some delicious Mexican dishes. We appreciated the head chef's (Pepe) efforts to make us feel "at home". He surprised us with a beautiful dessert presentation delivered to our room.
The dinner food was average. The preparation of steaks needs improvement.
The service provided by the staff makes up for the somewhat dated (albeit it very clean) bathrooms.
The gym facilities are very clean, but we did not expect the $6.00 U.S./day/person fee to use it.

The concierge took care of tour arrangements to experience the Rhythms of the night production, which included a one hour or so (each way) boat ride to a neighboring beach (island?) to see a spectacular show and an after dinner on the beach. The boat ride also included all drinks and a very entertaining crew, getting us back to Puerto Vallarta around midnight......this was a fun experience. Many cabs waiting to take you back to the hotel. No worries.
We have vacationed in Australia, Japan, China and throughout most of Western Europe.....and this is the most relaxing vacation we have taken so far. We got the impression that all the locals we met were going out of their way to make us feel comfortable.
All in, very pleasant and great value for the money.

Room Tip: The view from the 8th floor was great.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,132 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Edmonton, Alberta, Canada
1 review
4 of 5 stars Reviewed May 26, 2013

Excellant Hotel - The guest service Manager Janet was fantastic. Service in restaurant, pool bar to the bar by the beach was excellant. Rooms very clean. Service by Rozalio, Rafael, Patricia Ignasio. I was so impressed by the dining room Captain Carmelo who remembered by first name Vilma as we had not been to the Fiesta in 2.5 years. Front desk needs work. They need to learn english. The reason I say this no one ever remembers my name back in in Canada. As long as you never leave your hotel it is great. My husband and I were very dissapointed this trip going to Puerto Vallarta. You get accossted every where you go in Puerto Vallarta now. Cannot go shopping in piece or even take a nice walk on the Malikin.

Room Tip: Take the rooms on the first floor which are on the south side. lots of sun.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013

I have had excellent service from the beach, pool, and restaurant waiters. Included are Patricia, Mavy, Carlos, Ignacio, Rafael, Omar, Manuel, and Esteban. and Ramon the bartender. Excelente. Outstanding, Outstanding. Outstanding.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 14, 2013

We were looking for a comfortable place on the beach fairly close to town.( need to take a 7 peso bus to get to town)
The hotel was well run, the grounds, pool area and the beach were well taken care of and
comfortable. Good service around the pool and pretty good food for a hotel.
One compaint. I thought it is incredibly cheap to charge for the coffee maker in the room.
First time in hundreds of hotel rooms that I have stayed in that charged.
Wifi was awkward, it makes you see ads and is sketchy in rooms.
Other than these two( obviously not deal breakers) issues the place was good.

Room Tip: stay on the south end, the noise from the hotel to the north can be loud. you can buy food and snac...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas
1 review
5 of 5 stars Reviewed May 13, 2013

No complaints. Rafael was the best. Miami Vice drinks were sooooo good.

Highly recommend this hotel. I was there for a business/vacation. All of the staff was very nice. Most of locals were nice compared to other places in Mexico.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Valley, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2013

This place was amazing. The service was top notch. I happened to be there for a work trip to reward last years hard work with my wife and several others. They were so accommodating and professional! You have to get some fish Tacos pool side at the cabana on the south side of the pool area! Raphael and Mavi were the absolute best servers!!!! Very personal touches put in!
Did not use the spa, so no review on this portion! I could not find a single thing to complain about!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

wife & I had extended weekend stay.first time @ this hotel .Rafael @ beach bar bent over backwards for us ,excellent service. concierge Alfonso very helpful with restaurant ideas & local info,great asset to this hotel.

Room Tip: rooms above 4th floor have best ocean view.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Puerto Vallarta

Address: Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta 48300, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Vallarta
#4 Spa Hotel in Puerto Vallarta
#5 Family Hotel in Puerto Vallarta
#5 On the Beach Hotel in Puerto Vallarta
#6 Luxury Hotel in Puerto Vallarta
#13 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fiesta Americana Puerto Vallarta 4*
Number of rooms: 291
Official Description (provided by the hotel):
With the charm and warmth that have made this destination unique, Fiesta Americana Puerto Vallarta is, without a doubt, one of the most attractive hotels in Banderas Bay, the second largest bay in the Pacific. With contemporary Mexican architecture, this beautiful construction is perfectly harmonized with a landscape bordered by the mountains of the Sierra Madre Occidental and the most beautiful beach in Vallarta. ... more   less 
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Also Known As:
Fiesta Americana Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Fiesta Americana

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