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“Service” 5 of 5 stars
Review of Fiesta Americana Puerto Vallarta

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Fiesta Americana Puerto Vallarta
4.0 of 5 Hotel   |   Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta 48300, Mexico   |  
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Ranked #9 of 120 Hotels in Puerto Vallarta
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Service”
5 of 5 stars Reviewed January 21, 2013

If you are looking for fantastic service this is the place to stay, Abel pool manager is always on site to help you with anything you need, from providing towels, recommending restaurants, or in my case calling a doctor. Janeth at the front desk excellent interpreter, there to help in anyway she can, with a smile on her face. Marco Antonio, Marixa and Manuel great servers and bartender at the Bikini Bar. Carmelo at buffet restaurant a very caring individual. Unfortunately I became ill while I was in Puerto Vallarta and couldnt have stayed at greater place, everyone inquired how I was and Abel even introduced me to the Chef in case there was anything special I wanted prepared. If you are looking for a nice place with great service this is the place to stay.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,133 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
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  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Vancouver, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

We had an excellent 12 day vacation at this lovely hotel in January 2013. Very good food and drinks and really top service. Jannet and David, on the front desk, Alma on the Club Level, all the waiters and staff were very helpful and kind and couldn't do enough to make our stay memorable.
They have the best beach where you can swim and a perfect pool for families and kids. There is a large open-air lobby under a beautiful 30 foot palapa roof. This is an older, character property that has been renovated and maintained to a high standard. If you are looking to relax this a comfortable place to do it, Mexican Style!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed January 21, 2013

I've come to Puerto Vallarta several times and the Fiesta Americana is high on my list of places to stay. Most of the places closer into town (or in town) are rather run down or in definite need of refurbishment (Sheraton Bouganvilias, anyone? Now THAT's a run-down property); the Fiesta Americana is very well kept, has beautiful grounds and a great staff.

I've been here several times before and I've found that their cash exchange rate is very similar to what you find in town (at the time of my stay it was MXN11.76 to USD1.00 and the best I found in town was 11.81 to 1.

The restaurants aren't too expensive here, we had the omelet breakfast with orange juice each morning which was about USD12 per person, the eat-until-you're-sick buffet was about USD25.

Getting to/from town is super easy, there is a bus stop right out front and buses come every 1-2 minutes. Expect to pay about 50 cents (US).

As far as to/from the airport, don't waste your time with your tour company's transfers, especially if there are up to three of you in your group. Walk out of the arrivals terminal and you find licensed cabs who will take you from the airport to your hotel for about USD15. Getting back from your hotel is only about USD6 (yes, it's more than double from the airport than back because you're captive and your negotiating options are limited). For comparison, Alaska Airlines vacations charged USD30 *per person* for transfers that stop at several hotels whereas the two of us went direct in a cab for USD23 - nearly USD40 less than Alaska Airline's transfers.

Overall, I'd highly recommend the Fiesta Americana until you get familiar enough with PV to find your own local accommodations in an area you like.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa
Top Contributor
83 reviews 83 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 14, 2013

Had supper at L'Islos Restaurant with a quiet and nice setting overlooking the pool and was greatly disappointed in the food, despite excellent service by Carmelo and his assistant. Our drinks were poor, lacking in flavour and alcohol, and my margarita likely the worst I ever tasted. The tuna appetizer was nicely presented but lacked flavour until we requested some soya sauce for some punch. My salmon was requested as medium but arrived over-cooked and dry. The dessert sorbet was generous and tasty. Prices were were moderate for the portions and good value so long as the food arrives as ordered.

For more tasty and better prepared fast food and drinks, including margaritas, go to the bamboo hut at the far left corner of the property.

We bought a 7-day pass (7 separate days, not continuous) for the exercise room and enjoyed the clean, scented area, but with small array of exercise equipment. This was preferred over the Gold Gym where it was not well-kept with mold in the shower area and equipment too cramped.

Biggest disappointment was the Internet just doesn't work...sign-in took almost 2-3 hours and service was intermittent to nil. Even staff admitted it doesn't work well and needs constant rebooting.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2013

We spent a little over a week at this hotel during the first half of Jan. 2013. Only one day of mild rain which was a nice change from all the sunny days even during the winter. We found the service was excellent, the personnel treated us very well especially Carlos, the beach waiter, who we nick-named Frankie (Frank Sinatra) because of his blue eyes. We really had a great time while we were there, however, bringing food in from the outside to stock the in room refrigerator was discouraged and this was a minor negative.

Location was great, entry way was inviting, unique and distinctive. Maid service was excellent. We had numerous occasions over the time we were there to imbibe more than a few Margaritas and found them to be fairly well proportioned in the Tequilia dept. The food was also pretty good. I would recommend the shrimp burrito but you will probably want to share it with someone.

Overall, we would recommend this hotel and say Hola to our amigo Frankie!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alameda, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2013

My husband, 20 month old and I stayed at the Fiesta Americana PV over Christmas. It was a great first experience in another country with a toddler. The hotel staff was VERY friendly and accommodating. By the end of the week many of them were calling my daughter by name. They gave us a crib for her which was very old and rickety, so we ended up just pushing the loveseat in our room up against a bed and she slept well.

The pool was great - not to crowded (though it helped that we were up at 7AM to reserve chairs everyday). The beach was also a great place to hang out and play in the sand, though the water was rough so we didn't go in much. We took the bus into town a few times to try some other restaurants and it felt very safe (I actually didn't think we were going to leave the hotel before we got there, but I never felt nervous about our safety and I'm glad we ventured out).

The food was OK. Not great, and the dinner restaurants seemed a bit overpriced. We did a lot of pool/beach side service which was perfect for us since my daughter isn't at a great age for restaurants.

Overall, I would go back. We're actually considering making this an annual tradition!

Room Tip: All of the rooms face the pool and then the beach (beyond the pool). If you want a view, it's b...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 10, 2013

I had been to Puerto Vallarta many times, but it is my first stay here. It will not be my last! I just loved the place. Location is great, it is near the downtown (malecon) area, near the Marina, near stores, attractions, everywhere! The lobby is very spacious and the pool and beach are nice.
Gym spacious, SPA is a great place and the prices are fair all over the hotel for the services, food and drinks.
I want to specially thank Mr. Marco, our pool waiter, he was a great guy that had my group extremely well attended and cared for the kids' food, our food and our drinks. Marco is a very good guy, he cared for us three days in a row at the pool, so having a friendly staff is definitely a plus for a place.
The hotel is a five star facility, it has outside a restaurant called La Leche (not part of the hotel) that has delicious food, but you have to reserve a couple days in advance for dinner.
Overall a great Puerto Vallarta experience that I would love to repeat soon.

Room Tip: Junior suites (for example room 116) are a great choice. Spacious, modern and with a nice big terrac...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Puerto Vallarta

Address: Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta 48300, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Vallarta
#4 Spa Hotel in Puerto Vallarta
#5 Family Hotel in Puerto Vallarta
#5 On the Beach Hotel in Puerto Vallarta
#6 Luxury Hotel in Puerto Vallarta
#13 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fiesta Americana Puerto Vallarta 4*
Number of rooms: 291
Official Description (provided by the hotel):
With the charm and warmth that have made this destination unique, Fiesta Americana Puerto Vallarta is, without a doubt, one of the most attractive hotels in Banderas Bay, the second largest bay in the Pacific. With contemporary Mexican architecture, this beautiful construction is perfectly harmonized with a landscape bordered by the mountains of the Sierra Madre Occidental and the most beautiful beach in Vallarta. ... more   less 
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Also Known As:
Fiesta Americana Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Fiesta Americana

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