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“Wow, another top notch pampering experience at Casa Velas” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #4 of 119 hotels in Puerto Vallarta
Chapala, Mexico
Top Contributor
151 reviews 151 reviews
41 hotel reviews
Reviews in 17 cities Reviews in 17 cities
315 helpful votes 315 helpful votes
“Wow, another top notch pampering experience at Casa Velas”
5 of 5 stars Reviewed January 24, 2009

Jan 9-13,2009 Casa Velas Room 108 Puerto Vallarta Mexico

Today we moved from Club Velas Vallarta to Casa Velas. We entered the resort with the beautiful iron scrolled gates and long driveway with lush plants along it and a Koi pond at entrance. Quite early for check in, but they were waiting for us as Club Velas had called them and told them we were on our way. We pulled our car up to the front and proceeded to enter the lobby which was full of couches, huge candles, fountains, open air etc. We sat at lovely carved wood chairs at reception area, with a Jamaica drink, non-alcoholic and the most lovely senorita. We smiled and asked her for a real nice room, I am sure everyone does that LOL. She told us she would let us look at 3 rooms and then pick one, since we had previously stayed and might like a different perspective. Great ! The bell boy took us to the rooms…I let hubby choose and he chose room 108, ground floor with a Jacuzzi, no plunge pool, but a huge closet. The Senorita checked us in and applied our AI bracelets which we had prepaid for ( the resort is mandatory AI for everyone), was kind of nice not to have to pay anything upon check-in. The bracelet remains, not the plastic usual type but a lovely hemp, braided bracelet with a small silver medallion, quite the change and attractive at that. I have saved them as momentos. We had no other difficulties with check in and found it most pleasant.


Our room 108, upon entering there was the sitting area with a small couch and table for 2 in front of sliding glass doors to outside. There was on one wall a huge closet with tons of hangers, an ironing board, iron, and a large safe which could and did easily accommodate a laptop and many other things. The entrance door had the cutest little bag on it with needlework, one side do not disturb and the other please clean my room, what a sweet touch. The floors were tile or marble with nice throw rugs. There was one step up to the bedroom area, which was open concept to living area. It had a king size bed, set into wall a bit, with many adornments as a headboard. The mattress and down comforter, and pillows were very comfortable and there was plenty of lighting throughout the room. There were 2 side tables, each with a lamp and also a bench at end of bed for sitting. There was also an alarm clock with CD player and telephone in the room. Robes ( to use for stay or buy to the tune of $100. each ) and slippers ( that were to keep) were provided for use. We left the robes LOL.

The Plasma Tv was on opposite wall from bed with an armoire underneath. In the armoire were some empty draws and also an ice bucket, glasses, wine glasses, coasters, coffee packets, a coffee maker, coffee cups, a basket of snack items, and a small refrigerator which was stocked with beer, soda, bottled water and such daily. There are no other kitchen facilities, but with this AI, you really have no need anyway. The only downfall is the refrig. Has no freezer for ice and there are no ice machines, but you can call room service 24 hours per day for ice.

The bathroom was off of the bedroom and was huge. It had a Jacuzzi tub, with a shower, all surrounded by marble, with a glass door and two shower heads and a seat in the shower of marble. The toilet was also behind a frosted glass door beside shower. There was one sink with a marble vanity , glasses, and stocked daily with soap, shampoo, mouthwash, shower cap, hair conditioner, body lotion, shoe shine, vanity kit and other such items. The facecloths were tied with cute ribbons each day with the logo of Casa Velas. There was a hairdryer and magnifying mirror on the wall. There was always sufficient hot water and the unit was well maintained and was well stocked with towels daily. The bed was turned down at night and if you had do not disturb sign on the door a note was put on your door they had been there and if you wanted them to return to call front desk.
We also had free wireless internet service in our room and in many areas of resort. We had to get a password upon check in for this. The maid service was very good, efficient , & quick. We were very comfortable in this room and felt very pampered.

The grounds throughout the resort are meticulously maintained and are landscaped to perfection with bouganvilla, palm trees, plants, Koi ponds, levels, grass, walkways etc. Our car was parked in a secure area under a shade tree and valet parking was included in the AI, we did tip of course though.

They have a wonderful spa, which I meant to take advantage of, but again time passed too quickly. They also have a nice gym with treadmills, weights, supplied water and towels and a trainer, etc. There were hot tubs by the gym. There was a small boutique store on site, and of course a golf course on site ( we do not golf though).


The whole resort is set on the golf course not on the beach. It is a very quiet, relaxing and de-stressing environment. Off of the lobby is an open air lobby bar, with tables, sofas, and chairs and a bartender, this area overlooks the pool and grounds. The pool is heated, ( but in Jan. a bit too chilly for me, but hubby swam and enjoyed as did many others). It is tiled in a dark blue, and has built in loungers with different water depths. It is a large pool with a swim up Palapa Bar. Surrounding the pool are lounge chairs with terry cloth covers, rolled towels in place and teak tables. There are also some cabanas for those who like shade, as well as many palm trees. When you go to the pool area and find your place, of which there is no problem, a waiter comes over with a small ice bucket and two bottles of water and asks if you would like something to eat or drink or anything else. You can order drinks or snacks off a menu in the pool area. There are no activities done by the pool as it is very upscale and quiet, with lots of people sunning or reading. Most times there was no music playing by pool either but if it was, it was played very softly. There is no need for towel cards here as the towels are on the chairs, rolled up, and if you need more, there is a person there to provide them to you. There is a bathroom, down a flight of stairs under the Palapa Bar.

The one Restaurant on site is called Emialiano’s. You need to make reservations. Men are required to wear pants and this was strictly enforced. There is indoor seating in levels with a lovely chandelier and a piano player at night. There is also outdoor seating overlooking the pool and yet another Koi pond. The food was top notch, gourmet, lots of choices, expensive. When you are seated they offer you the wine list and also a stand for your pocketbook or sweater. There are even place cards with your name on the table. They refer to you throughout your stay by name and your table is assigned a multitude of waiters. Your glass is never empty and your plate is cleared away quickly. ( We actually have to tell the waiters to make our meal on Mexican time…which means slow and relaxing, as we make a night of our dining). You can order many courses and each is delivered timely and with exquisite presentation. There is a nightly special menu as well. We tried just about everything on the menu from salmon to rack of lamb, lobster, filet mignon, etc. etc. Most of our dinners came to well over 2000 pesos. The desserts were to die for. ( Be sure to try the Paris Delight, yummy and the Crème Brule was also very good ). When finished you had to sign a bill ( assume this is for accounting purposes), and along with the bill comes a special dessert treat from the chef., such as chocolate covered strawberries, fancy cookies etc…each night different. We dined each evening outside by candlelight and feel each dinner was a pampering, gourmet experience. Definitely worth the AI price. The service, the atmosphere, the quality of food, the presentation, were all VIP for sure! After dinner many times we sat and talked in lobby bar and just relaxed. This bar did close early I think 11:30-12am ish. ( For this trip we actually kept a tab of our costs and we were well over the AI fee each and every day, so we now know the AI is definitely worth the price).

You can also have lunch in this restaurant by menu and breakfast by buffet, but there is a man making fresh eggs to order as well. Lunch and breakfast were also very good. The condiments like ketchup, mustard etc, are in small jars like jam would come in, nice touch! There is also 24 hour room service and we did partake of it for all of our breakfasts this trip. Again it was timely service, and great food and presentation. We also ordered a bottle of wine or champagne and ice to our room nightly, and they even asked if we would like some chocolate covered strawberries to go along with our champagne…sure what the heck, more calories, but more romance and fun. We did try to get a bottle of Don Julio tequila to room one night but they told us they could not bring bottle, but would bring as many shots as we wished.

In addition to this restaurant you can go over to Club Velas, the sister resort, via shuttle and utilize their activities like nightly shows, entertainment, pool, and their bars and restaurants, of which there are now 2, one by the ocean La Ribera, ( no reservations needed, casual attire, even shorts for guys and sit down menu or buffet or both LOL). The other Andrea ( reservations required) indoor or outdoor dining, suggested long pants for men but they did allow men in shorts, dressy ones with nice shirts ( no t-shirts).

You can also be taken via shuttle to the Private Beach Club. Here there is an infinity pool, much smaller than the pool at Casa Velas but a different atmosphere and design. Lovely chairs with covers, the beach and cabanas on the beach, and also a restaurant which specializes in Asian food such as Sushi or Tempura etc. There is also a night time restaurant here, which requires reservations as well and specializes in Asian food. We loved the Shrimp Tempura for lunch and we tried the nighttime restaurant one night for sunset…WOW! Our own little cabana, table covered in white tablecloth, overlooking beach, with almost total privacy and candlelight. Was very romantic and the food again delicious. We did find it a tad chilly that night as there was quite an ocean breeze, but we dressed accordingly. As we dined, and darkness set in…the hotel next door was celebrating their anniversary and they put on an incredible firework presentation. We almost felt like it was done just for us….again wow!

We did not do any activities or tours but we did make all our reservations for dinner every morning. Club Velas if you should wish to walk is only about a 3-5 minute walk in a nice area and the beach club is about another 5 minutes beyond that. After our Beach Club Dinner we did walk to Club Velas (in the dark and felt comfortable with that) and met up with friends from previous week and danced, socialized and had a few drinks. We did ask what time last shuttle back to Casa Velas was and they said 12 ish but one of bellboys said he would be going there later so whatever time we wanted he would be at entrance, so we stayed very late and had no problem getting shuttle back. We would have walked if no shuttle even at that hour, but with caution as it is a quiet neighborhood with no one around.

Oh did I mention Casa Velas is adults only. We spent most of our days by the pool, lounging, eating and drinking and just relaxing, and our nights we had long slow romantic dinners, some socializing and romance.

We had no difficulties whatsoever with check out, they did not even cut off our AI bracelets, which I was glad as they serve as a nice memory item.

We loved our time at Casa Velas and will return again and again. It is a special, pampering, VIP vacation place. Everything from the grounds, the units, the staff was perfect. It would be wonderful for a honeymoon, anniversary, or special occasion. I would not recommend it for those looking for a party environment, or night life, or for those with small children as it is an adults only resort. I would recommend it for couples or singles who want to be pampered and treated like royalty and just want to relax, and enjoy the peace and quiet.

Just a note next up we are going to give Grand Velas in Nuevo Vallarta a try, I hear it too is quite grand. They have also opened the Grand Velas in Riviera Maya, but that may be some time before we try that.

  • Liked — The service and pampering
  • Disliked — no ice machines LOL
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
London
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2009

A wonderful wonderful place to stay - completely relaxing, simple and peaceful. Never been to an all inclusive before and it really worked. The staff did not hassle you for tips - there was no awkwardness. The staff were one of the hotels best assets - nothing is too much for them no matter which bit they are working in.

The food was lovely, the beach club allows you to drink cocktails whilst looking at the ocean, the huge and beautiful in land swimming pool is an oasis of calm.

I went alone just for 4 nights - I was nervous about being on my own in a hotel - I had nothing to worry about. The staff made is very easy. You could be left alone or engage - upto you.

All in all - wonderful.

  • Liked — The beach club
  • Disliked — the restaurant waiters
  • Stayed January 2009, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utah
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2009

Very peaceful. The food was better than most all inclusives. The cocktails were great.

The rooms were very clean and comfortable but nothing too exciting. And skip the plunge pools unless you are on the ground floor.

It is located on a golf course, so you don't hear the ocean or see the beach, but the beach club is great. Nice pool and a manicured beach with good service.

It is a wonderful place to relax. Don't go if you need a lot of night life.

  • Liked — very peaceful and spacious--well staffed
  • Disliked — not on the ocean
  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed January 20, 2009

For the amount of money that we paid to stay in this hotel (around $540 per couple per night), it is not up to expectations whatsoever and I was VERY disappointed. I did not know before getting to hotel that it does not have access to beach. Instead, you need to take a shuttle to the beach. What is the point in going to a hotel in Puerto Vallarta without ocean view?
Waiters were very slow and rude. We stayed in room 516 and we had to go up a flight of stairs to access it. Room was not clean and the bathroom smelled like sewage!
The airport is very close by so you hear planes all the time. With only one restaurant, there are not many choices in food.
I would not recommend staying in this hotel if what you are looking for is a beautiful view, good food, and a great time. I will never come back to this hotel.

  • Liked — Bed
  • Disliked — No access to beach, terrible service, awful food
  • Stayed January 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 17, 2009

We have stayed for one week at CV. For us it was the most amazing hotel we have ever stayed at. I will summarize it in points:

- The room was large and the bed was very comfortable
- The food quality at the hotel was amazing. It was like dining at a top restaurant
- The stuff were super friendly and helpful
- The grounds were beautifully kept clean

For us it was a very relaxing stay. We already wish to go back. It was like paradise were all your wishes come true.

  • Liked — The service and the food
  • Disliked — A bit far away from PV town
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 5, 2009

We have just returned from a two week stay over Christmas and New Year and really enjoyed our vacation. Casa Velas is all it claims to be. It is an oasis in the middle of a vibrant holiday resort. It is located in the middle of a golf course but that does not intrude into the tranquility of the hotel. Guest rooms are large and well equipped and kept immaculately clean. The pool area is large with plenty of well spaced, comfortable sun loungers and the private beach club is available a short shuttle ride away for those who prefer sea and sand ( and a small pool, two Jacuzzis and a bar/restaurant.) The marina is a short walk away with the usual selection of bars, restaurants and gift shops.
The most positive thing for us was the attitude of the staff. Everyone was friendly and helpful and did not even flinch as we mangled their language. They all speak English way better than our Spanish. Service levels at this hotel are the best.
We had two areas where we gave it less than top marks. The chefs in the main restaurant - which incidentally has a long pants and smart shirt dress code for men - tend to overcook meats so if you like your steak underdone or your lamb pink, order it 'rare' or 'crudo'. The other was the issue of 'tipping' mentioned in another review. We like all inclusive resorts because we can escape into this 'pretend' cashless world for the duration of the vacation. Having to wait for a bill after every meal or drink service, the only purpose of which seemed to be to determine a tip for the service, rankled a bit - and added some $250 to the cost of the trip. Nevertheless these issues did not detract in any way from our great pleasure from this vacation.

  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed December 23, 2008

Positives: Casa Velas is an absolutely gorgeous hotel. The grounds are stunning. The hotel, pool, lounge chairs and spa are quite spacious, modern and clean; presentation is obviously a top priority. It is wonderful to be an adult environment, in particular when on a romantic vacation. The staff was extremely helpful and did a fantastic job in all areas of service. Spa and the massage treatment and body scrub that I received were definitely top notch. We stayed for 5 nights. Very relaxing. Very great positives.

Negative:

1. ) Quality of food. As much as the dear staff tried, the quality of ingredients was NOT there! They did the most beautiful food and plate presentations.. I really wanted to like the food! Remained open-minded after the first night of fish from Emilios (strong in flavor, fortunately with a strong sauce to help conceal). Breakfast was consistently alright, (coffee wasnt good, however, we found out they served espresso and latte's the last morning we were there..that were much better in flavor, also, the tropical pancakes very obviously had a freezer burn taste. Sushi (which I love!) at the beach club was, in my opinion, inedible...and I tried more than one type of fish, more than once, really wanting it to be an isolated experience. Absolutely not fresh, in fact, my friend I traveled with (who eats 2-3 day old leftover sushi out of the fridge from Safeway without any complaints) agreed that it was really bad and was ill feeling 2 days in the later evening, after having the sushi at the beach club. (he kept trying!) Even the hamburger at the main hotel was really awful (how can that be?) Needless to say, lunch was a difficult time during the day...we ended up going out into town for dinner each night, where we found some excellent quality food and had a lot of fun! On a positive note, the guacamole and pina coladas at the hotel were consistently delicious, so if you can survive on guacamole and great drinks each afternoon of your stay, you will probably be just fine. The one steak that I had for dinner at Emilios was also good. Though they claim numerous restaurants are available...they are all within the same hotel family and have similar quality, so one doesn't seem to have better food than any of the others.

2.) Size of pool at the beach club. Very small. Not large enough of an area to comfortable accommodate the number of guests who are wanting to hang out at a beach pool each afternoon. Way too crowded the 3 afternoons that we were there,(it was fine when we arrived at noon, but by 2pm was packed and crazy) so we left to go back to the significantly larger pool behind the hotel versus on the beach.

Would I recommend it? If you are at all a "foodie," definitely not. Lovely place, but in my opinion, not practical in order to have good food and convenience. Never mind the principal (that you have already paid for all of your meals since it is all-inclusive) It is really too far and time consuming to be able to take a cab into town each afternoon and then again in the evening to grab something to eat, therefore, having good quality of food (not just beautiful looking!) that people can eat each day/evening for multiple day stays is important.

This was my first "all-inclusive" hotel experience. After this stay, I believe traditional hotel stays may be more suited to my personal tastes.

  • Liked — gorgeous grounds
  • Disliked — food
  • Stayed November 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Spa Hotel in Puerto Vallarta
#2 Luxury Hotel in Puerto Vallarta
#9 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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