My husband & I just returned from our 1st stay at Casa Velas staying 7 nights in a Grand Class room. This was our 8th trip to Mexico with previous stays being at the Valentin Imperial Maya, The Royal Playa Del Carmen, Dreams Puerto Vallarta and Grand Oasis Cancun. I apologize in advance for the long review but felt like I owed it to the resort. I also had a hard time finding some detailed information out prior to our trip so hopefully this helps future travelers. I took pictures of all menus that aren’t on the Casa Velas website so feel free to message me on here for a link to those.
Check-In & Out- We arrived on Saturday 4/26 about 30 minutes before check-in and the entire lobby seemed very busy. We were immediately escorted outside and given a cool towel as well as a glass of the delicious hibiscus cold tea. About 20 minutes later Jazmin came by and asked how long we had been there stating she didn’t realize we were there. She copied our passports and took some more information and informed us that our room wasn’t ready. She said to have lunch at Emiliano’s and check back in. We did that but when we checked back in they couldn’t find a bellboy and we were one of 4 couples anxiously awaiting a room. We finally asked if we could just go find our room ourselves since we were ready to change. She allowed us to do that but it would have been nice if Casa Velas had been prepared for the number of guests checking in & out since we got zero resort explanations. In fact one couple we met said they didn’t know that the beach club even existed until their 4th day there. I highly doubt most people read the information book in the room so an explanation of resort amenities would be a nice addition to checking in. Check-out went smoother but again, we couldn’t get a bellboy when we called for one. We had to call twice then ultimately ended up just leaving and let them get our bags on their own.
Room- The room was beautiful and close to the lobby/pool as requested since I was getting over a broken foot. All amenities advertised were provided except for the robes, there were none in the room but we never requested any either. Our mini fridge worked great but a tip we learned years ago is to keep the door in front of the mini fridge open and pull the fridge out from the wall as much as possible, this allows for better circulation and keeps the drinks cooler. There is also a coffee maker, ice bucket, glassware and tray of snacks all included. The plunge pool on the balcony was nice but would get too cold at night and too warm during the day…perfect for a quick afternoon dip though. The bathroom was large but would have been nicer with 2 sinks and a toilet behind closed doors. The one room disappointment was the closet or lack thereof. The resort requires pants for dinner at Emiliano’s but good luck getting slacks to hang up, there is a bar about 18 inches long for all of your hanging clothes and the safe sits on a shelf below that making it hard to properly hang long dresses and slacks. I’ve seen reviews that they can bring in an extra garment hanger but again, we didn’t request that and worked with what was there. There is plenty of room for the addition of an armoire in the main room so that might be a future consideration. We also noticed there was no mirror besides in the bathroom and no type of clock or alarm clock. Housekeeping here deserves mucho kudos – they are the best we’ve had anywhere. They come to your room like clockwork as soon as you leave in the morning and don’t take long to make your room perfect. We only utilized turndown service once and it was nice, nothing fancy but the sweet nuts they left were really good, I wish they sold them in the gift shop.
Pool/Beach- The resort pool was amazing and perfect for relaxing, I didn’t confirm this but was told that it is triple filtered and therefore doesn’t use chlorine. There are tons of spots to hang out, both shallow water and deep. I appreciated the seats that lined several of the walls, they made it very easy to sip on cocktails while swimming. Saturday and Sunday (4/26-4/27) were both very busy and the service around the pool was severely lacking. Servers would pick up our empty drink glasses and not offer a refill. We had to ask 3 times for a food menu and finally just walked to the bar to get one ourselves. We quickly realized that those were 2 off days because the rest of the week w/Daniel leading the pool bar and Gerardo helping were amazing. Don’t forget to ask what the drink of the day is, sometimes there is a martini, shot AND drink of the day. The pool beds are comfortable and there are plenty of shade options. I disagree with previous reviews that say the main pool is shaded most of the day, it was the opposite for us and had great sun from 11:00 AM until almost 7:00 PM. The beach club was really nice as well but again, the service was odd. Jorge at the beach club was great but besides him we had a hard time getting attention sometimes. One day I got a food menu but it was 45 minutes before someone came back to take my order and when most people get up to eat lunch at tables don’t even think about getting timely service to your chair. Not a major problem but definitely an area for improvement. Fresh towels and iced down bottles of water were provided like clockwork in both areas. Both areas also had a collection of books and magazines to borrow for your reading pleasure. Music was playing at both but the pool bar had a better variety and would try to play any requests (with limits of course).
Food-The food at Casa Velas overall was fresh, delicious and presented beautifully. We started each day with breakfast at Emiliano’s – talk about a real treat. Order whatever you want and however much you want, it’s all good and you’ll get everything with a sincere smile. My husband had them make migas for every morning and they were delicious…if you’d like to try ask Edgar or Jorge and they will accommodate. I had typical breakfast fare and enjoyed it all, the French toast was great and the freshly squeezed juices were amazing. The breakfast tamales were also good. Lunch most days was either pool or beach side with a few lunches at Emiliano’s thrown in. At the beach club we really enjoyed the sushi as well as the shrimp dishes while at the Aqua bar we had quesadillas, tacos, burgers, etc. If you have a special request just ask, I wanted a shrimp quesadilla as opposed to the chicken that is offered on the Aqua Bar menu and it wasn’t a problem at all. In fact it was one of the best things I had all week, slightly spicy with the perfect blend of cheese and shrimp. The couple next to us at the pool one day got fried shrimp and shrimp cocktail, again not on the menu but delivered with a smile. Note that the Aqua Bar stays open until 6 or 7 PM but stops serving food at 5PM. Emiliano’s lunch is also really nice, we really enjoyed the fajitas (again ask if you want shrimp instead of chicken/beef) as well as the filet. I could eat the suckling pick taco appetizers for breakfast, lunch and dinner and the sopes are great as well. The sorbets for dessert are also delicious with the passion fruit being my favorite (mojito was a close 2nd). There are a lot of sandwiches on the lunch menus and requesting “no sauce” or “no mayonnaise” seemed to be tricky with a 50/50 success rate.
We only had two dinners that weren’t room service since we filled up so much on the pool and beach club lunches but the two dinners we had were great. The beach club dinner was very peaceful and relaxing with a great local singer and service that was out of this world. Jorge served us (same server from the daytime) and let me have fun with ordering a few different entrees to try. He even let me order the coconut shrimp entrée as an appetizer and they were huge and prepared perfectly. For dinner my husband had a Thai chicken dish that he said was “just ok” but my steak and pasta dishes were great. The chef’s selection dessert plate was great and included chocolate cake as well as an apple tart. Our only complaint from the beach club dinner is that if you don’t like seafood or beets you’re out of luck for an appetizer. Our other dinner out was at Emiliano’s and it was just as good as our other meals there. They had a special bacon wrapped salmon that was perfectly cooked and tasted wonderful. My husband had a chicken dish that he loved but we were both too full for dessert. Again, there is only one chicken dish on the menu so if you don’t eat steak or seafood you might do what we did and have a lot of room service meals.
Room service was great for the most part. We ordered daily and everything was good except for a cold dessert one time (was supposed to be warm) and undercooked rice on our last night. I also tried the Margarita pizza and while the tomato and mozzarella cheese were both good the pizza ‘crust’ was very thick and doughy. My husband didn’t care for the room service burger but said it wasn’t a huge loss. The tortilla soup, red snapper, club sandwich and grilled chicken dish were some of our favorites.
Overall I do agree with other reviewers that the main dishes could come with more veggies. My bacon wrapped salmon from Emiliano’s came with a small side of mashed potatoes (think two bites) and two asparagus tips. You can order as many sides as you like but it would have been nice to get more vegetables without asking. With that being said I’ve never stayed anywhere that tries so hard to accommodate whatever food request you can think of, we really enjoyed that.
Staff-The staff at Casa Velas are just amazing and have made us want to return as soon as we possibly can. Everyone from Jazmin and Leslie at check-in down to Joel (one of the bellboy/shuttle drivers) were as helpful as they could possibly be. Denisse helped answer numerous emails prior to our arrival and even made sure I got into a room that was located close to everything. Rangel helped us make whatever reservations we needed and always asked what else he could do for us. Benny at the lobby bar is great and really knows how to keep the crowd going, his passion fruit margaritas and martinis can’t be missed. Hector, Carlos, Edgar & Jorge at Emiliano’s were a pleasure to dine with, even the hostesses Karen, Lizbeth and Veronica were fun to chat with. Karen kindly called us on our last day to let my husband know he left his prescription sunglasses on the table. One employee really made our stay the most memorable vacation ever and that was Daniel (started out at the lobby bar with Benny but ended up as the Aqua Bar bartender the remainder of the week). Daniel took care of us like we were the only couple at the hotel. He answered never ending questions, made perfect cocktails, recommended some off-site places to visit and overall made this trip amazing. There were a few days my cheeks hurt from laughing and smiling just by being in his company. He is truly an asset to this resort and we hope he stays for a long time.
Misc-The small details that make this resort so great are around every corner. From the amazing smell when you walk into the lobby to the beautiful ponds and landscaping your senses will be on overload. We enjoyed stuff like the cute all inclusive bracelets, frosted beer mugs, the coffee station set up in the lobby bar most mornings, the cookies in the lobby, cocktails being made with real fruit, the musician that would play classical music most evenings and the in house garden that provided fresh herbs. Casa Velas is truly a special and romantic place, our only problem is now we want to return as quickly as possible and sadly must wait a while. THANK YOU to the entire staff that made this vacation perfect.
- Official Description (provided by the hotel):
- Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more less
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- Also Known As:
- Casa Velas Boutique Resort
- Hotel Casa Velas Boutique