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“Relaxing vacation” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #4 of 120 Hotels in Puerto Vallarta
Washington, Missouri, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Relaxing vacation”
5 of 5 stars Reviewed September 1, 2013

Casa Velas was the best of service, food, and relaxation. My husband and I had the beach club to ourselves due to the rainy season, but plenty of sun for us to enjoy the beach and the pool! The staff was amazing and they felt like family by the end of our week. We enjoyed getting to know them and they knew us by name. Denisse was very helpful with anything you needed, Benny was a comedian and made awesome drinks, Bernadino knew what we liked to eat at each meal, and Cruz, Jorge, Ranguel, Rene, and the many names I have forgotten, but we will not forget their wonderful service!!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, September 22, 2013
Dear Guest,

Warm Greetings from Your Home away from Home. We appreciate the time you have taken to share your experience it’s a pleasure to read your wonderful review. We look forward on hosting you again in the near future.

Best Regards,


DENISSE GONZALEZ
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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926 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

I travel all over the world as I work in the tourism industry. Every time I'm in Puerto Vallarta I stay in Casa Velas.
Fantastic service, personal, classy, yet not pretentious .
If you want to be away from the crowds, get pampered, eat great and feel at home, stay in Casa Velas

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, September 22, 2013
Dear Guest,

Muchas Gracias!!
It’s a great compliment to know you have chosen Casa Velas as your Home away from Home year after year. We are honored and very thankful and we look forward to another great experience.

Best Regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed August 27, 2013

We just finished our first week at Casa Velas Resort and hope it will not be our last. We originally hesitated about this location because it was not on the beach. It turned out to be the best of both worlds. Our "room" was two stories with a terrace and our own backyard and pool on the golf course giving us both privacy and lovely views. It was really more of a villa feel, or personal home. However, we could (and did!) spend our day at the beach in the hotel's beach club. It was great because you have the option of sitting by the pool (away from beach shopping), or right out in the sand. Both had good shade options in case you are muy blanco like us! We also had lunch and a dinner at the beach club and the food was amazing. Coconut shrimp with mango salsa, crab appetizers and an assortment of desserts. Coming and going was on our schedule in a van provided by the hotel and we found it was nice to have a destination to go to and get out of the main resort, but have the insulation and security of still being care taken by the staff. And care take they did - everywhere we went as has been remarked by many other reviewers. We were also a little concerned about there being only one restaurant. However, we found plenty of options between room service for breakfast, snacks and drinks by the pool, and the beach club - all of which we used and enjoyed. But the meals at the main restaurant were truly gourmet. One dish was a medallion of beef topped with mole sauce served along side a single large cheese ravioli topped by lobster - delicious! The all inclusive wine selection was also very satisfactory - with nice choices from Spain and Chile. There really wasn't a single item in our experience about which to complain. Everyone really does make you feel at home and like they sincerely care about your enjoying your stay. In particular the chief concierge Denisse Gonzalez was very helpful, arranging our transportation to and from the airport, contacting us ahead of time about our room preferences and following up during the trip about whether our needs were being met. What a wonderful break from the pressures of life and great location to recharge. Thank you everyone at Casa Velas for our stay!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, September 22, 2013
Dear Guest,

What a lovely review from all the staff here in Casa Velas, we thank you for sharing your lovely experience and comments, we are so thrilled to know we excited your expectations making your vacation once in a lifetime experience, we truly look forward on hosting you again in the near future Casa Velas will always be your home away from home.

Best Regards,


DENISSE GONZALEZ
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northbrook, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2013

My husband and I travel a lot and have been to places all over Mexico and the Caribbean. We like smaller resorts and specifically for this trip wanted to relax. Casa Velas was truly delightful. Small boutique resort all-inclusive that has a stunning property, nice rooms and great food. We liked that it was close to the airport, so after travel from Chicago, it was nice to get to the hotel quickly. that also means that you hear and see the flights coming and going from the airport - which is a bit of a bummer. Service and bartenders were great!

We are booking another trip to Casa Velas next year, which we rarely do because I like exploring new places.

Room Tip: Ask for a room with an outdoor Jacuzzi.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, September 20, 2013
Dear Guest,

Casa Velas appreciates the time you have taken to provide us your comments and observations, we are very happy to know you had a wonderful vacation, and look forward to another great experience

Best Regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapala, Mexico
Top Contributor
177 reviews 177 reviews
44 hotel reviews
Reviews in 21 cities Reviews in 21 cities
339 helpful votes 339 helpful votes
5 of 5 stars Reviewed August 25, 2013

July 27 - Aug 3, 2013
Casa Velas, As always the Best!

What a treat it was to see the scrolled iron gates of the entrance to Casa Velas after spending a week at Dreams in PV and getting violently ill. I was not quite recovered but hubby was. Check in as usual went smooth and without a glitch. We once again had a Royal Ambassador Suite. Will not go into coverage of the room since I have done that in other reviews. Jorge, the bellboy, unloaded our car and placed our luggage in the room, just the way we like it.

The suite has 2 bathrooms, one with jacuzzi and balcony off it on second level. It is two floors. Master bedroom up , spacious, nice garden views, very tropical feeling. Downstairs a bathroom, large living room, dining table for two, and plenty, plenty of storage space. Outdoor terrace with table and chairs for 4, & plunge pool.

We go often so they remember our likes and desires, an extra TV in downstairs living room. Beer for hubby upon arrival and something non alcoholic for me. Carolina, the head of the front desk and reservations, always handles our arrival and stay with excellence.

We met the new concierge Denisse, a very pleasant young lady with good English skills.
We also had friends staying a few nights while we were there so that was pretty nice to have company from PV right on site.

The grounds remain as beautiful, manicured and tropical as always. Resort is clean and well kept. Pool on site, just perfect with swim up bar. Menu for lunch poolside. Towels are on chairs poolside, no towel game ever. Replaced as needed. No cards. Reservations suggested in restaurant but not mandantory.

We had a busy stay actually, due to a car purchase, we made while in PV, which required much back and forth. Denisse the concierge and all the staff were very helpful to us in handling this big affair. I had actually made a mistake ( yes I did, no kidding) on my reservations and thought we were leaving on a friday, whereas it was supposed to be thursday. I spoke with the director, Mr. Oveido, told him of my dilemma and mistake and how I had told dealership we were there till Friday. In the end it worked out we needed till saturday, so 2 extra nights, and they gave us a great deal for the additional nights. So, so much appreciated. Class act chain of resorts, as shown by their treatment to new and repeat customers.

The first day or two, I remained under the weather, from the food sickness of previous resort, so the waiters in restaurant, made suggestions of lighter fare for the cook to make for me, which was perfect. As usual, they know my needs and take care of them. They even noticed when I was better, noting my coloring. Bernadino especially doting on me.

They have a new menu in Emiliano's Restaurant, ( on site main restaurant) so that was a pleasant change for the most part. The food remains top notch, well prepared and tasty. Drinks as usual great with top notch alcohol and no upcharges. Apparently there are some upcharges for wine, but since we are not wine drinkers we are unfamiliar if that is worth it or not. My favorite appetizer was the crab cakes, and the salmon and pistachio soup was to die for. Presentation of the soup was nothing special but the taste made up for it, one hundred fold. I was a little disappointed with the dessert menu..lots of different sorbets that were really good and a great apple strudel...but nothing that just blew me away. The Creme Brulee, a favorite of hubby's is no longer on menu and Paris Delight my favorite is also gone. Not a biggie, I can do with less calories and sweets but I did mention it as I felt their dessert menu had more flair before. They were very receptive. LizBeth the hostess as usual was wonderful. All of the waiters, it goes without speaking are incredible, Bernadino, Javier, Rangel, Leonel, Miguel, Jorge, Cruz, Carlos, and of course Benny, the infamous bartender. I am sure I am forgetting someone, it is so hard to remember all the names when they are all so fantastic.

In our dealing with car purchase we missed out on some pampering, never made it to the spa, nor the beach club, sadly. Will be sure to do that in Febuary 2014, as we have already booked that and have friends also staying at that time from Oregon. Very exciting.

They have some new offerings though such as massage classes, cooking classes, A Chef's Dinner and a Cocktail Making Night, all included. They also have a new person, very kind and friendly in Stephano's place. So to schedule activities, show you property etc. I do not remember his name much to my chagrin.

Our stay despite being a different vacation type than usual was great. We spent lots of time in daytime at bank, car dealer etc. though, even stopping a few days at McDonalds. A little treat for me as it is an hour away to closest one from my home.

We did enjoy some sun and relaxing by pool a few days. We enjoyed great lunches and dinners at Emilianos. We had room service breakfast almost every day, which was great since we were rushing to get to bank, dealer etc, each morning. Had drinks in lobby bar at night. We as usual , were happy with everything and glad to be in such a wonderful resort, adults only, while doing business.

Finally on Friday we picked up our new car, Mexican plated, yeah. The staff shared in our excitement. We celebrated friday night and on saturday we drove back to Lake Chapala with two cars. Though this was a stressful thing to do on vacation, it was easier and more timely for us than in Guadalajara, and hubby was limited in time. If we had to be at a resort thru this, Casa Velas, adults only, pampering was the place to be. Plus what a surprise for me when hubby did all this. What an anniversary present to each other, and a necessary evil due to a change in Mexican law for American plated cars.

Casa Velas remains for us the best resort, in Puerto Vallarta. The tranquility, pampering, genuine staff, service oriented, best food of any AI we have yet to go to. Adults only on top of it. We will be back in Feb. and I highly recommend Casa Velas for your business trip, a special celebration, girls get together, golfing trip, couples get away, or even a gathering for a special cause like Breast Cancer etc.

The Velas resort chain is top notch, respects new and repeat customers and shows appreciation for return visits. ( You are entitled to also make use of Velas Vallarta on the All Inclusive plan, and we usually go over there to say hi to staff etc..but this trip we just never made it, but you get everything you could want..when at Casa Velas.

As always the Best!

Room Tip: We like the rooms in the village due to more spacious, but matter of preference.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, September 3, 2013
Dear Guest,

Casa Velas is delighted to read such a beautiful and detail review, it’s truly an honor to know we excited your expectations and that we were able to assist you and help at all times. It’s always a pleasure to help our guest and make them feel at home; Comments like yours inspire us to continue with our mission in making memorable and unique experiences, thank you so much for recommending us to all of your friends and Family. I will promptly share your review with all of our staff and we look forward on welcome you back soon, Casa Velas will always be Your Home Away From Home.

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Vallarta, Mexico
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
243 helpful votes 243 helpful votes
5 of 5 stars Reviewed August 24, 2013

We stayed at Casa Velas two weekends in July 2013. We liked it so much the first time, we went back two weeks later. We will definitely be back, and often. Wish we were there now!

Located in a quiet, upscale residential neighbourhood, Casa Velas is surrounded on 3 sides by a golf couse (Marina Golf). As has been mentioned many times, the landscaping and architecture, as well as the pool area, are breathtakingly beautiful. There are schools of Koi swimming in inter-connected ponds, surrounded by lush tropical plants, so that the atmosphere is Zen-like, conducive to relaxation and renewal.

The staff are universally helpful and attentive, but also unintrusive and respectful. If you want to walk quietly through the corridors, deep in thought, they respect your privacy and do not speak. If you wish to speak to them, they are friendly and responsive—almost as if they were your own private staff in the Mexican equivalent of a well-run traditional Manor House (such as that run by the Anthony Hopkins character in the movie “Remains of the Day”). Many times, all you hear are the birds singing, or the sound of water running in the ponds, or simply nothing. Silence. Blessed silence.

The food is excellent (they even have a Chef´s Table with wine pairings on Friday nights). Room service is quick and very much tailored to the wishes of the guest. The restaurant, Emiliano´s. is very good, imaginative, with the chefs always trying to improve the menu or provide a delicious special of the day. They are also more than willing to adapt the menu offerings, or even, as best they can, make you whatever you want to eat. You have only to ask if, for example, you are on a diet, or are simply tired of rich food and, instead, wish a simple piece of grilled fish and a green salad.

The only caveat I would put forth is that if you want the above kind of experience, but beachfront, Casa Velas might not be for you, or at least not for your whole stay in the Vallarta area. They have a small private beach club, but it is located on a fairly busy stretch of beach. All beaches are technically public in Mexico, but some are more deserted, and thus tranquil, than others. Casa Velas does their very best, with shuttles (whenever you want to come and go), excellent food, drinks, service, cabanas and loungers and a lovely infinity pool. BUT, their beachfront lot IS small, so, it doesn´t take too many people there at one time for it to potentially feel rather noisy and crowded—especially when sitting on the loungers on the sand (as opposed to by their pool) means being frequently approached by beach vendors hoping to interest you in buying their trinkets.

Room Tip: No need to upgrade unless you have a specific need. We had the cheapest room category (main buildi...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, September 4, 2013
Dear Guest,

Warm Greetings from “Your Home Away From Home” Casa Velas truly appreciates the time you have taken to share your beautiful and lovely experience. We are so thrilled to know you decided to come back to enjoy the harmony and relaxation that only Casa Velas can provide. I would like to mention that reviews like yours, gives us the certainty that we are heading on the right direction and that we are able to make our guests feel at home.
Once again thank you so much for sharing your experience in Trip Advisor, and we look forward to another great experience.

Best Regards,

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas, texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

I have traveled to numerous great hotels and rersorts around thne world but found Casa Velas the most outstanding of them all. The staff was always present to assist, house keeping was very efficient, food was outstanding, the grounds were immaculate and great service no mater what you needed.
Special thanks to Denisse Gonzalez, Chief Concierge, who made sure all our wishes and needs were met. Always with a smiling face.
You find this resort hard to beat

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, September 3, 2013
Dear Guest,

Warm Greetings from sunny Casa Velas!! we are very thankful for your amazing review from all of the staff and myself GRACIAS! We loved hosting you and assisting you at all times, we truly look forward to another great experience. Casa Velas will always be your home away from home

Best Regards,

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Luxury Hotel in Puerto Vallarta
#2 Spa Hotel in Puerto Vallarta
#4 Romantic Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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