This was our first trip to Puerto Vallarta and I have to admit the staff at Casa Velas has spoiled us for life!! We visited Puerto Vallarta and Casa Velas with friends who had a Time-Share in the Velas properties. We upgraded to Casa Velas, and the experience was nothing short of fantastic!!
Denisse, Rafael and the entire concierge/front desk staff were simply outstanding - they made us feel right at home immediately, and they were all so very helpful and informative. Their customer service and professionalism was top notch - outstanding!!
The rest of the stellar staff at Casas Velas deserve special recognition as well: Alejandro (Alex) our driver; Freddy the pool bartender; Idet and Karen; the staff at Emiliano was superb - Edgar, Jorge, Marcus, Cruz, and Bernardino were all friendly, helpful and courteous. Every day the hostesses were cheerful, pleasant, and ready to provide you with a wonderful dining experience.
Casa Velas will always hold a special place with me, because my partner and I were celebrating our 20-year anniversary, and the staff offered congratulations and positive sentiments at every turn. We especially loved receiving a card and treats from Denisse on our special day, and we will never forget how comfortable and accepting everyone was at the resort.
THANK YOU, Casa Velas!!!!