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“BEST VACATION EVER!!!!!!!!” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #5 of 121 hotels in Puerto Vallarta
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“BEST VACATION EVER!!!!!!!!”
5 of 5 stars Reviewed July 10, 2013

We visited Puerto Vallarta and Casa Velas with friends who had a Time-Share in the Velas properties. We upgraded to Casa Velas, and there is no looking back to anything less.

I first have to recognize the outstanding staff at this resort/hotel. The first two staff members we met would be the hardest to say "goodbye" to, and that was the Concierge, Denisse, and our Activities Coordinator Rafael. I can't say enough great things about their professionalism and special care they provided to us each and every day of our 7-day trip. They offered vacation suggestions in and off the resort that were always above our expectations, and they made sure we didn't forget how important it was to relax and enjoy all that Puerto Vallarta and the Velas had to offer.

I have to also mention our bell-man and driver Alejandro (Alex), who took us to our room, and drove us back and forth between Casa Velas and Velas Vallarta. He was always cheerful, accessible, and courteous.

When we were at the pool, Freddy the bartender was our guy. He was absolutely the best at making drinks and ensuring we had a great time while we relaxed at the pool. His helpers, Idet and Karen were also special, because they really reminded us how important it was to just relax and have some fun!!!!

The onsite Restaurant, Emiliano, is a top of the line restaurant with a top of the line chef and staff. We were always greated pleasantly at every meal, and the food was OUTSTANDING!!!! No more all inclusive resorts with buffets, this place is 5-star/diamond dining at it's best!!!!

Every meal was delicious, the presentation was flawless and the staff (Jorge, Marcus, Cruz, and Bernardino) made each and every dining experience more special than the last. Every day the hostesses were cheerful, pleasant, and ready to provide you with a wonderful dining experience.

Casa Velas will always hold a special place with me, because my partner and I were celebrating our 20-year anniversary, and the staff offered congratulations and positive sentiments at every turn. We especially loved receiving a card and treats from Denisse on our special day, and we will never forget how comfortable and accepting everyone was at the resort.

I can't say enough great things about our stay at Casa Velas. I am already looking into what it would take to visit twice a year. That's the kind of impression that was left on me from the facilities and the staff. I am forever grateful and appreciative, because I really needed the vacation, and I really wanted to share a special time with my partner and friends.

MISSION ACCOMPLISHED!!!!!!

Room Tip: all rooms have a pool on the balcony!!! who does that??? and why don't others do it??? LOVED O...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 21, 2013
Dear Guest,

We absolutely love the title of your review, we cant thank you enough for choosing to spend your vacation in Casa Velas, and to know you had a memorable and outstanding vacation is really motivating. Thank you so much for taking the time to provide everybody your lovely experience we look forward on seeing you again Casa Velas will always be your home away from home.


Best Regards,

Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
philadelphia, pa
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2013

We stayed in Casa Velas for our anniversary week last August 2012. Sorry for the late review. We are currently looking at spots for our anniversary this year, and we can't stop comparing everything with Casa Velas. We go away every year to a beach resort that is all inclusive, so it's not like we have nothing to compare this fabulous hotel.

First of all when you get there... the airport is crazy. It's privately owned and after reading all the reviews here we reached out to Casa Velas about getting through the "gauntlet" as others have called it. You will get off the airplane, go through customs and then be brought through double doors into an air conditioned long area with desks on each side. As we were instructed to do by the staff at Casa Velas --- Just keep walking! The people on either side will yell things to you about being "where you check in" and "you have to check in here first". You do not. Once you get past the other double doors on the other side you will be greeted with your transfer to casa velas. Look for the girls in the pink shirts and they will give you a bottle of water and a smile. I know that sounds crazy - but everything else about your trip will be so relaxing you will forget the airport drama quickly. Also I'd like to thank Casa Velas for giving us complete instructions on how to get through the airport easily.

Then you drive through the beautiful Puerto Vallarta to get to one of the most fabulously manicured properties we've ever seen. You come up to the lovely front reception area with fountains and koi fish and recieve a welcome drink and a cold towel.

Our room was all yellow with interesting and very authentic Mexican feeling artwork on the walls. We did get the room with a private plunge pool and enjoyed that daily after the beach. It's not a huge plunge pool, but it fit our needs as we were only getting in it for a cocktail before dinner. The bed was very comfortable and it had a very nice, large bathroom. The mini bar was stocked with beer daily... anything we needed in our room, we just asked and it was given! The air conditioner in the room worked very well - a must when traveling in August, and it was a nice break to snuggle up in a cold room nightly.

The property is so breath taking that you'll want to travel around it and watch the Koi fish in all the different ponds. The ponds go around the property, so whether you are enjoying your dinner or having a drink by the bar, you can hear the pleasant sound of the water and the Koi splashing around. There's also a Peacock and a Peahen that love to come walking around in those areas and that's very enjoyable, as well as a lot of turtles tanning themselves on the rocks in the ponds. The grounds are gorgeous, and I don't think I can say enough about them and how much the attention to detail in the artwork and grounds enhanced our stay.

What really put Casa Velas over the top for us, was the food. We loved everything we had. The breakfasts are authentic Mexican but not too spicy, if you don't like that. I love spicy food and they always made everything to order so I could ask for more spice or not. The breakfasts are especially nice because they serve you out on the patio in front of the pool with a Koi pond in between. There's always lovely relaxing music playing and the service was incredible. The juices in the morning are more like smoothies and they are very good. The restaurant Emilianos has a gorgeous chandelier that is wicker and all animals - it matches the ornately carved chairs that give it a clean but very Mexican feel. The food was outstanding every night and the wine by the bottle included in the all inclusive was really nice. I like that the restaurant has an air conditioned and open air area so that you can choose where you'd like to sit to eat. Emilianos feels special, so it's nice to get dressed up and go there nightly. Also included in the all inclusive are the restaurants and events at Velas Vallarta, but after going to the fiesta we missed our lovely, not overly crowded hotel. I think next time, we'd skip Velas Vallarta.

After dinner we'd enjoy the soft music, romantic feel of the hotel, and get served drinks by Beny, the Bartender. He is such a great personality and even brought us a special bottle of champagne on the night of our anniversary. He really adds to the place with his warm smile and personality.

The days were spent for us at the beach club. There is a short drive there by shuttle bus that runs continually - the property of the resort is not on the beach. By short drive think 3 minutes in a clean, air conditioned shuttle that takes you to paradise. The beach club is lovely. They serve lunch there with fabulous guacamole and wonderful sushi (perfect for a beach lunch). You can sit for your lunch at the restaurant which is open air overlooking the beach or get served on the beach in your cabana. Also, bottle service of wine is available with lunch and expect the same lovely soft music playing during the day. The beaches are public so expect vendors walking by but they are very polite and if you shake your head no, they just keep walking. We adored the beach club. The lounges in the pool at the beach club and in the regular pool are especially nice. It's all very romantic. For the night of our anniversary we booked a private dinner at the beach club. They wrote "happy anniversary" on our dessert and we watched the sun set over the water. One thing I will say about the beach is that while we were there, due to storms the water could be very cloudy. We were traveling during hurricane season, so it's not that much of a surprise. It didn't really bother us, because the pool overlooks the beach and we could always cool off there. We did enjoy laying on the beach watching the pelicans dive into the water - again relaxing and lovely.

We enjoyed a couples massage at the very nice spa, and once or twice (haha) we used the also very nice gym.

We took the short trip to the Malecon to see the statues and walk around. The statues are so continual along the Malecon that it's almost like an open air museum. Puerto Vallarta is very safe, we took a taxi and I felt very comfortable there. We went into a bar to cool off and there seems to always be beer specials which was fun. We also went to the craft market and got some very interesting wood carving and nativity sets and such for family and friends. It was a bit crowded and you want to haggle but I felt safe there also. You can do the Malecon and the craft market in one half day and enjoy relaxing the rest of your stay. One night after dinner we went to the lighthouse which has a bar at the top of it for a drink and that was also a lot of fun and a quick trip. While we were there a storm rolled in and it was really amazing to see it from that location - if they are expecting a storm that night see if you can go there... very cool!

If you are looking for a quiet, incredibly relaxing, beautiful way to experience Mexico... this is the place! We will be going back! Completely worth it.

Room Tip: The plunge pool isn't huge, but really nice to relax in at the end of a day of... relaxing!
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 21, 2013
Dear guest,

Casa Velas highly appreciates the time you have taken to write such a great and honest review. It truly was a pleasure to host you we are so thrilled to know you enjoyed the tranquil, relaxed, atmosphere and the exquisite dishes in our restaurants. This will always be your home away from home and we look forward on hosting you again in the near future!

Bets Regards,


Denisse Gonzalez
Chief Concierge
YOUR HOME AWAY FROM HOME
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2013

We had an incredible time at our stay at Casa Velas! Everyone treated us incredibly! The restaurant at Casa Velas is Emiliano and is by far the best food that we had our entire trip. We stopped eating outside of the hotel because the food was so amazing. With only 85 rooms and no children allowed, it was exactly the quiet, romantic setting we wanted for our honeymoon. Denisse, chief concierge, handled our every need. The front desk is always there for requests, the rooms were perfect, although you are rarely in them. The Ocean Club is a short 2 minute ride in the air conditioned van that is always available to take you when you are ready to go. Once there, you are again, children free and it is staffed with a full service bar and chef. Again AMAZING food! There you have another pool and beach access. They give you this braided bracelets to wear which are really nice instead of the plastic ones that everyone else has. It's the little touches that Casa Velas has that make all the difference!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 19, 2013
Dear guest,

Thank you for taking the time to provide us your lovely experience. We are very happy to know we were part of your honeymoon a time to always remember, it truly was a pleasure to assist you, please know that Casa Velas "will always be your home " we look forward on hosting you again.


Best regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Top Contributor
93 reviews 93 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed July 6, 2013

We stayed here for 4 nights in January 2013 (sorry for the delay on the review). We loved everything about this resort. We are timeshare owners at their sister resort, Velas Vallarta and when we checked into Velas, they offered us to upgrade to Casa Velas, so we jumped on it. We have been to Casa Velas a couple times to dine at their restaurants but had never taken the opportunity to stay there.

From the bellboys to the front desk staff to the wait staff, they were all outstanding....I couldn't pick out one over the other, they were all so great!!!!! Personalized service and attention to detail that will exceed your expectations!! They all deserve the highest compliments a person can receive in the "customer service" industry!

We loved our room...we had a nice Jacuzzi on the balcony over looking breathtaking views of the golf course. The beds were amazing, just like Velas. The resort was probably the most peaceful place I have ever stayed at...so if you are looking for a party or two, this isn't the place for you!! This resort is designed to make you feel relaxed and pampered with a bit of romance too!

The pool area is beautiful but our favorite place to hang out during the day was at the private beach club that Casa Velas owns, it's a small pool on the beach with a restaurant...food and service were outstanding, just a quick 2 minute drive away. My hubby loved the cabanas, he took his naps in there every day!!!

When we were there, Casa Velas had decided to try to open their resort to families, however, we didn't see any children there but have now gone back to adults only resort.

After 4 nights at Casa Velas, we spent the remaining vacation at Velas Vallarta....our home away from home!!!

Again, the service level and beautiful surroundings of Casa Velas would turn anyone's vacation into a "vacation of your dreams"!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 7, 2013
Dear guest,


Warm greetings from Casa Velas, thank you for a lovely review it’s a true pleasure to know your experience was memorable exceeding your expectations. The staff is honored to know you had the vacation of your dreams “this will always be your home away from home“ we are looking forward to another great opportunity on serving you and pampering you.

Best regards,

Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed July 4, 2013

I chose to stay at Casa Velas after finding a deal for the All-Inclusive 4-night package. From the friendly service to the gorgeous pool and delicious dinners, this place far exceeded my expectations! Denisse Gonzalez was our main point of contact throughout our stay and she was beyond helpful. She made sure we had everything we needed, checked in with us daily and always met us with a smile when we'd see her in the lobby. The entire staff is amazing. Everyone has great personalities and it was clear they wanted us to enjoy our stay. And we certainly did!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 19, 2013
Dear guest,

On behalf of all the staff in Casa Velas, we thank you for taking the time to provide us your opinion. We are very happy to know you had a great time and felt pampered and well taken care. The picture you uploaded its lovely just paradise, Muchas Gracias!!! We truly look forward on having you again.

Best regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 21, 2013

This is a very nice hotel with excellent service. People remember your name. The pool is beautiful with cabanas for free, a ledge to lie in the pool and read your book. They drinks by the pool are amazing so get the all inclusive if you like but remember there is really only one restaurant on property for dinner and being just a 5 minute cab to the beach and boardwalk you probably will want to explore the local dining.

The room was beautiful. I had a room with a plunge pool. The pool was smaller than a hot tub but nice to have. It was right on the golf course so not too private but it was fun. The bathrooms are amazing with jacuzzis, bathrobes and slippers. The maid service was amazing. Room service had great food, had breakfast in everymorning on our table outside by pool.

The spa is really nice and relaxing. Prices are not bad and you really do get pampered.

There is no beach, it is about a 5 minute drive but they have a sister hotel on the beach and transport daily so you can use all of the services for free. I like this resort because it is quiter and more for couples or women traveling together to relax and getaway.

I have been twice and will go again if visiting Puerto Vallarta for sure.

Room Tip: If you want privacy, ask for a suite but not directly on the golf course.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 7, 2013
Dear guest,

Casa Velas appreciates the time you have taken to express your experience and sincere comments the staff is very pleased to know you had a wonderful time in our facilities and an excellent service. We feel honored to know you had a great time and we look forward on hosting you again this will always be your home away from home.

Best regards,

Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Haven, Connecticut
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2013

This was our first trip to Puerto Vallarta. We belong to RCI, and our trip guide mentioned to us to try Casa Velas. We have been to Mexico six other times to various areas and decided to try Puerto Vallarta. We were at Casa Velas for one week. The service was excellent!Whatever we needed was taken care of quickly. The food was excellent. The resort and grounds were beautiful.!! The private beach club was a short trip by van and also had a pool. The beach club had it's own restaurant and the food was good. We were at the resort the first week in May and the weather was excellent. Try this resort, I'm sure you will enjoy it. Also, no children are allowed.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, June 27, 2013
Dear guest,

Thank you for taking the time to share your feedback here on tripadvisor. Casa Velas is delighted to know your stay was memorable. We are sure your comment will be a great help and benefit to other travelers in search of their paradise away from home. Please know that the entire staff is looking forward on hosting you again in the near future.

Best regards,


Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#2 On the Beach Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 Romantic Hotel in Puerto Vallarta
#5 Business Hotel in Puerto Vallarta
#8 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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