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“Best Honeymoon Ever!” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #4 of 120 Hotels in Puerto Vallarta
Charleston, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Best Honeymoon Ever!”
5 of 5 stars Reviewed July 8, 2013

We had an incredible time at our stay at Casa Velas! Everyone treated us incredibly! The restaurant at Casa Velas is Emiliano and is by far the best food that we had our entire trip. We stopped eating outside of the hotel because the food was so amazing. With only 85 rooms and no children allowed, it was exactly the quiet, romantic setting we wanted for our honeymoon. Denisse, chief concierge, handled our every need. The front desk is always there for requests, the rooms were perfect, although you are rarely in them. The Ocean Club is a short 2 minute ride in the air conditioned van that is always available to take you when you are ready to go. Once there, you are again, children free and it is staffed with a full service bar and chef. Again AMAZING food! There you have another pool and beach access. They give you this braided bracelets to wear which are really nice instead of the plastic ones that everyone else has. It's the little touches that Casa Velas has that make all the difference!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 19, 2013
Dear guest,

Thank you for taking the time to provide us your lovely experience. We are very happy to know we were part of your honeymoon a time to always remember, it truly was a pleasure to assist you, please know that Casa Velas "will always be your home " we look forward on hosting you again.


Best regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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928 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Minneapolis, Minnesota
Top Contributor
93 reviews 93 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed July 6, 2013

We stayed here for 4 nights in January 2013 (sorry for the delay on the review). We loved everything about this resort. We are timeshare owners at their sister resort, Velas Vallarta and when we checked into Velas, they offered us to upgrade to Casa Velas, so we jumped on it. We have been to Casa Velas a couple times to dine at their restaurants but had never taken the opportunity to stay there.

From the bellboys to the front desk staff to the wait staff, they were all outstanding....I couldn't pick out one over the other, they were all so great!!!!! Personalized service and attention to detail that will exceed your expectations!! They all deserve the highest compliments a person can receive in the "customer service" industry!

We loved our room...we had a nice Jacuzzi on the balcony over looking breathtaking views of the golf course. The beds were amazing, just like Velas. The resort was probably the most peaceful place I have ever stayed at...so if you are looking for a party or two, this isn't the place for you!! This resort is designed to make you feel relaxed and pampered with a bit of romance too!

The pool area is beautiful but our favorite place to hang out during the day was at the private beach club that Casa Velas owns, it's a small pool on the beach with a restaurant...food and service were outstanding, just a quick 2 minute drive away. My hubby loved the cabanas, he took his naps in there every day!!!

When we were there, Casa Velas had decided to try to open their resort to families, however, we didn't see any children there but have now gone back to adults only resort.

After 4 nights at Casa Velas, we spent the remaining vacation at Velas Vallarta....our home away from home!!!

Again, the service level and beautiful surroundings of Casa Velas would turn anyone's vacation into a "vacation of your dreams"!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 7, 2013
Dear guest,


Warm greetings from Casa Velas, thank you for a lovely review it’s a true pleasure to know your experience was memorable exceeding your expectations. The staff is honored to know you had the vacation of your dreams “this will always be your home away from home“ we are looking forward to another great opportunity on serving you and pampering you.

Best regards,

Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed July 4, 2013

I chose to stay at Casa Velas after finding a deal for the All-Inclusive 4-night package. From the friendly service to the gorgeous pool and delicious dinners, this place far exceeded my expectations! Denisse Gonzalez was our main point of contact throughout our stay and she was beyond helpful. She made sure we had everything we needed, checked in with us daily and always met us with a smile when we'd see her in the lobby. The entire staff is amazing. Everyone has great personalities and it was clear they wanted us to enjoy our stay. And we certainly did!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 19, 2013
Dear guest,

On behalf of all the staff in Casa Velas, we thank you for taking the time to provide us your opinion. We are very happy to know you had a great time and felt pampered and well taken care. The picture you uploaded its lovely just paradise, Muchas Gracias!!! We truly look forward on having you again.

Best regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 21, 2013

This is a very nice hotel with excellent service. People remember your name. The pool is beautiful with cabanas for free, a ledge to lie in the pool and read your book. They drinks by the pool are amazing so get the all inclusive if you like but remember there is really only one restaurant on property for dinner and being just a 5 minute cab to the beach and boardwalk you probably will want to explore the local dining.

The room was beautiful. I had a room with a plunge pool. The pool was smaller than a hot tub but nice to have. It was right on the golf course so not too private but it was fun. The bathrooms are amazing with jacuzzis, bathrobes and slippers. The maid service was amazing. Room service had great food, had breakfast in everymorning on our table outside by pool.

The spa is really nice and relaxing. Prices are not bad and you really do get pampered.

There is no beach, it is about a 5 minute drive but they have a sister hotel on the beach and transport daily so you can use all of the services for free. I like this resort because it is quiter and more for couples or women traveling together to relax and getaway.

I have been twice and will go again if visiting Puerto Vallarta for sure.

Room Tip: If you want privacy, ask for a suite but not directly on the golf course.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 7, 2013
Dear guest,

Casa Velas appreciates the time you have taken to express your experience and sincere comments the staff is very pleased to know you had a wonderful time in our facilities and an excellent service. We feel honored to know you had a great time and we look forward on hosting you again this will always be your home away from home.

Best regards,

Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Haven, Connecticut
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2013

This was our first trip to Puerto Vallarta. We belong to RCI, and our trip guide mentioned to us to try Casa Velas. We have been to Mexico six other times to various areas and decided to try Puerto Vallarta. We were at Casa Velas for one week. The service was excellent!Whatever we needed was taken care of quickly. The food was excellent. The resort and grounds were beautiful.!! The private beach club was a short trip by van and also had a pool. The beach club had it's own restaurant and the food was good. We were at the resort the first week in May and the weather was excellent. Try this resort, I'm sure you will enjoy it. Also, no children are allowed.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, June 27, 2013
Dear guest,

Thank you for taking the time to share your feedback here on tripadvisor. Casa Velas is delighted to know your stay was memorable. We are sure your comment will be a great help and benefit to other travelers in search of their paradise away from home. Please know that the entire staff is looking forward on hosting you again in the near future.

Best regards,


Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2013

We really enjoyed staying at Casa Velas! Just a 3-night stay, but a super relaxing time with a friendly, helpful staff and a beautiful property. The food was great, from breakfast to dinner. Ceviche and guacamole at the pool for lunch was perfect. The private beach club is offsite, but the resort provides a van service on-demand, so it's very convenient. When by the pool, be sure to say hello to the resident peacock, Pancho.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, June 9, 2013
Dear guest,

It’s a pleasure to know your experience was unforgettable and relaxing. I am thrilled to know you experienced an outstanding service during your stay. Thank you again for your preference. we hope to have you back soon, this will always be your home away from home.

best regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2013

My wife and I are frequent travelers. For our vacations, this is where we splurge. We usually do one international trip per year and have been to Mexico 7 times (we're from the US). We've been to Puerto Vallarta 3 times. We booked Casa Velas for one night, planning to spend the rest of the trip at a resort about an hour south. We spent the 1st night at the resort and we were blow away with the level of service and attention to detail. The service here ranks in the top for anywhere we've stayed (top 3). We went to the other resort that was south for one night, cancelled the rest of our stay and left the following morning to return to the Casa Velas. Yes, its that good. When I was booking the trip other reviewers mentioned the beach club as a downside. This is not the case at all. Its like 2 resorts in one. We spent some days by the pool at the resort, others were spent at the beach club (which is amazing). Both locations offered great food & drinks (and again, great service). I rarely write reviews on properties, however after staying here felt compelled to share that this place is just amazing. If you go, I do suggest doing the all inclusive. This is not the crappy food / drinks you normally get with packages. You can order whatever you want off menu / room service, etc - all included. And its quality food (we're from San Francisco and foodies. The food exceeded expectations.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Public Relations Manager at Casa Velas, responded to this review, June 9, 2013
Dear guest,

Casa Velas appreciates the time you have taken to give us your wonderful review and lovely experience please allow me to express that guess satisfaction is very important to us, and we are honored to know we exceeded your expectations. Thank you again for your preference we hope to have you back soon. This will always be your home away from home.

Best regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#2 Spa Hotel in Puerto Vallarta
#2 Luxury Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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