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“Great hospitality!” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #5 of 121 hotels in Puerto Vallarta
San Francisco, California
1 review
“Great hospitality!”
5 of 5 stars Reviewed July 4, 2013

I chose to stay at Casa Velas after finding a deal for the All-Inclusive 4-night package. From the friendly service to the gorgeous pool and delicious dinners, this place far exceeded my expectations! Denisse Gonzalez was our main point of contact throughout our stay and she was beyond helpful. She made sure we had everything we needed, checked in with us daily and always met us with a smile when we'd see her in the lobby. The entire staff is amazing. Everyone has great personalities and it was clear they wanted us to enjoy our stay. And we certainly did!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 19, 2013
Dear guest,

On behalf of all the staff in Casa Velas, we thank you for taking the time to provide us your opinion. We are very happy to know you had a great time and felt pampered and well taken care. The picture you uploaded its lovely just paradise, Muchas Gracias!!! We truly look forward on having you again.

Best regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas:YOUR HOME AWAY FROM HOME
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Email: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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876 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 21, 2013

This is a very nice hotel with excellent service. People remember your name. The pool is beautiful with cabanas for free, a ledge to lie in the pool and read your book. They drinks by the pool are amazing so get the all inclusive if you like but remember there is really only one restaurant on property for dinner and being just a 5 minute cab to the beach and boardwalk you probably will want to explore the local dining.

The room was beautiful. I had a room with a plunge pool. The pool was smaller than a hot tub but nice to have. It was right on the golf course so not too private but it was fun. The bathrooms are amazing with jacuzzis, bathrobes and slippers. The maid service was amazing. Room service had great food, had breakfast in everymorning on our table outside by pool.

The spa is really nice and relaxing. Prices are not bad and you really do get pampered.

There is no beach, it is about a 5 minute drive but they have a sister hotel on the beach and transport daily so you can use all of the services for free. I like this resort because it is quiter and more for couples or women traveling together to relax and getaway.

I have been twice and will go again if visiting Puerto Vallarta for sure.

Room Tip: If you want privacy, ask for a suite but not directly on the golf course.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, July 7, 2013
Dear guest,

Casa Velas appreciates the time you have taken to express your experience and sincere comments the staff is very pleased to know you had a wonderful time in our facilities and an excellent service. We feel honored to know you had a great time and we look forward on hosting you again this will always be your home away from home.

Best regards,

Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Haven, Connecticut
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2013

This was our first trip to Puerto Vallarta. We belong to RCI, and our trip guide mentioned to us to try Casa Velas. We have been to Mexico six other times to various areas and decided to try Puerto Vallarta. We were at Casa Velas for one week. The service was excellent!Whatever we needed was taken care of quickly. The food was excellent. The resort and grounds were beautiful.!! The private beach club was a short trip by van and also had a pool. The beach club had it's own restaurant and the food was good. We were at the resort the first week in May and the weather was excellent. Try this resort, I'm sure you will enjoy it. Also, no children are allowed.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, June 27, 2013
Dear guest,

Thank you for taking the time to share your feedback here on tripadvisor. Casa Velas is delighted to know your stay was memorable. We are sure your comment will be a great help and benefit to other travelers in search of their paradise away from home. Please know that the entire staff is looking forward on hosting you again in the near future.

Best regards,


Denisse Gonzalez
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2013

We really enjoyed staying at Casa Velas! Just a 3-night stay, but a super relaxing time with a friendly, helpful staff and a beautiful property. The food was great, from breakfast to dinner. Ceviche and guacamole at the pool for lunch was perfect. The private beach club is offsite, but the resort provides a van service on-demand, so it's very convenient. When by the pool, be sure to say hello to the resident peacock, Pancho.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, June 9, 2013
Dear guest,

It’s a pleasure to know your experience was unforgettable and relaxing. I am thrilled to know you experienced an outstanding service during your stay. Thank you again for your preference. we hope to have you back soon, this will always be your home away from home.

best regards,


DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2013

My wife and I are frequent travelers. For our vacations, this is where we splurge. We usually do one international trip per year and have been to Mexico 7 times (we're from the US). We've been to Puerto Vallarta 3 times. We booked Casa Velas for one night, planning to spend the rest of the trip at a resort about an hour south. We spent the 1st night at the resort and we were blow away with the level of service and attention to detail. The service here ranks in the top for anywhere we've stayed (top 3). We went to the other resort that was south for one night, cancelled the rest of our stay and left the following morning to return to the Casa Velas. Yes, its that good. When I was booking the trip other reviewers mentioned the beach club as a downside. This is not the case at all. Its like 2 resorts in one. We spent some days by the pool at the resort, others were spent at the beach club (which is amazing). Both locations offered great food & drinks (and again, great service). I rarely write reviews on properties, however after staying here felt compelled to share that this place is just amazing. If you go, I do suggest doing the all inclusive. This is not the crappy food / drinks you normally get with packages. You can order whatever you want off menu / room service, etc - all included. And its quality food (we're from San Francisco and foodies. The food exceeded expectations.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Public Relations Manager at Casa Velas, responded to this review, June 9, 2013
Dear guest,

Casa Velas appreciates the time you have taken to give us your wonderful review and lovely experience please allow me to express that guess satisfaction is very important to us, and we are honored to know we exceeded your expectations. Thank you again for your preference we hope to have you back soon. This will always be your home away from home.

Best regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake Village, CA
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

We stayed at the Casa Velas recently for a destination wedding and I can't say enough about this place. The service was excellent, the drinks delicious and the staff over-the-top courteous and accommodating. The Casa Velas is one of three resorts and we were able to travel between, via complimentary shuttle, due to our all-inclusive resort package.
Kudos to Casa Velas and their exceptional staff. We will be back soon!

Room Tip: Each member of our party seemingly had a different style room and they were all lovely, large and qu...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, June 9, 2013
Dear Guest,

Thank you for taking the time to express your lovely experience here in Casa Velas. We are so happy to know you and your loved ones had a wonderful experience and we hope to assist you in the near future. This will always be your home away form home!!

Best regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solana Beach, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 30, 2013

Just returned from a 5 night stay at Casa Velas based on a recommendation from a close friend. The grounds are lovely, they even have a resident Peacock "Pancho" that adds to the lush tropical feel. The staff is extremely attentive. Benny the bartender quickly remembers what your drink of preference is, and always makes sure you have what you need. Jazmin the concierge was excellent as well. The food was fresh and well seasoned. It is definitely a place to go and relax and be pampered.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, June 1, 2013
Dear Guest

It was a pleasure to host you we appreciate your lovely review. Casa Velas is very happy to know you enjoyed your stay, I hope to welcome you back this will always be your home away from home!!

Best Regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#2 Spa Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 Romantic Hotel in Puerto Vallarta
#9 Family Hotel in Puerto Vallarta
#10 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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