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“Woderful resort” 4 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #3 of 120 Hotels in Puerto Vallarta
New Orl
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Woderful resort”
4 of 5 stars Reviewed April 27, 2013

We chose this resort out of many resorts in the U.S. Mexico and Latin America primarily because of all the glowing reviews we read. Casa Velas is "post card" pretty and the service is among the best we have experienced anywhere. The onsite restaurant, Emiliano, was fantastic and the best food we had during our stay. While not located directly on the beach the 2 minute shuttle ride was very easy and we never had to wait more than a minute to picked up or dropped off. This is a romantic resort and perfect for couples. I would not recommend this resort for anyone bringing children. There just isn't anything there for the children to do other than the pool. We would have rated the resort as a perfect five out of five but the front desk was a bit disorganized. We had trouble getting confirmation of our prepaid all inclusive fees prior to our stay. Upon check in everything was as it should be but our payment of all inclusive fees was somehow lost upon check out. Luckily I had brought the email confirmation of our payment and everything was fine. We loved our stay and will return.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, May 13, 2013
Dear Guest,


Thank you for a lovely review,we highly appreciate the time you have taken to express your memorable experience, I apologize for the inconvenience upon check out;please know that we have taken action in the matter the best in service. we're very happy to know that you have chosen us from all the resorts in the area.Our goal is to provide an atmosphere that is full of comfort and tranquility, making Casa Velas your home away form home.

Best Regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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919 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Irvington, New Jersey, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 25, 2013

This was our second time at Casa Velas , third visit to Mexico. It is always a excellent experience. I have never been pampered and treated like royalty {close to it} Before. We just returned yesterday and I want more..... Gourmet food everyday, Drinks all day, great weather, excellent staff, heavenly spas, and a great way to reconnect or have your honeymoon. Pool was on site but the beach was a 2 min shuttle away{Provided by the resort}. This was the slow season but years ago when I went in July {Prime time} Service was the same. Golf course on site for golfers. They have a sister resort nearby {Larger, family suited} which you can visit and also eat, dine, etc. Of course you can find negative things if you like to complain and look hard enough But why? Take a trip and use me as a reference, I don't mind you will not be disappointed.

Room Tip: Ask for a room with a pool. AC unit was good just remember they use the metric system.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, May 13, 2013
Dear Guest,

Warm Greetings from Casa Velas, We appreciate the time you have taken to express your lovely experience. It truly was a pleasure to assist you at all time. Casa Velas is very happy to know you enjoyed the tranquil. relaxed atmosphere, the exquisite dishes from emiliano and the beautiful sunsets at the beach club. Hopefully you will give us the opportunity to be your host again in the near future.

Best Regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SF Bay
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 23, 2013

My better half and I just got back from Casa Velas just a couple of days ago. We went for our 15 year anniversary. I can't give it 4.5 stars like I would like to, but that's my real rating.

We have been owners since December 2008, and this was our first time visiting Casa Velas. We have already been to Velas Vallarta and Grand Velas Riviera Nayarit, so we were looking forward to this long weekend. We were very happy to get the letter from Grupo Velas letting us know that they are going to continue to be an Adults Only Resort the week before we arrived.

When we arrived, our transportation was there to greet us and take us to the hotel. You literally make a right out of the airport, then the next right and in a few short minutes, the gate is opening up to let you into the resort. The entrance is beautiful and the grounds are extremely well kept! You can tell from the front that this is a small intimate place. We arrived to the cool hibiscus drink and cool towel for the face. We were nervous because we didn't want to be told we had to go to a mandatory member's update meeting. IT NEVER HAPPENED!!! Do you know how big of a deal that was to us? That instantly relaxed us!!!!

We were given room 302 which was a Grand Class Suite. It was a clean well kept room with a plunge pool on the balcony that was perfect for snuggling. You can tell that things are a little older in this section of the hotel because the tiles in the plunge pool on the balcony were lifting, and there was a large set of cracks in the sink. I actually did expect a bit more in the maintenance department as far as those tiles and cracks in the sink go, but it was still hospitable. The bed was comfortable, almost too soft for those of us with low back/hip issues and the pillows were too soft, you have to scrunch it together just to get a little bit of texture and neck support. On our last evening, someone moved into room 301 next door. Whenever they took a shower, we would hear this super loud buzzing. For a minute I thought it was a floor machine. It happened at 1am and it was really annoying. The front desk called the room, they let it ring only once and no one answered(I heard it ring) I called maintenance to come listen to this noise so they could figure it out, but by the time they got there 20 minutes later it was gone!

Emiliano's restaurant was very good. We enjoyed everything but our breakfast smoothies. It lacked texture and didn't do much as far as filling you up. Room service was excellent, but the quality of the tortilla soup(my absolute favorite) late night wasn't up to par as far as texture goes.

The beach club was great. It was small, private and quaint. The crab sandwich was really yummy! The beach isn't up to my usual standards since the sand was kind of dirty with litter and there aren't any waves to boogie board like the amazing waves at Grand Velas Riviera Nayarit. The other pitfall is the amount of people who come up to sell you stuff on the beach. I was almost asleep and someone woke me up to sell me something! A little annoying but everyone has to make money, right? It also closed quite early that day due to a party which was disappointing.

The pool bar was awesome! We met a lot of people there, even made a couple of lasting connections! The pool is very shallow so you can just walk around on your knees and sit indian style and talk to people in the water which we did. Fredy hooked us up with some great drinks. He knew how to keep us happy!

So why did I give it 4.5 stars? Although it was exactly the long weekend we wanted, there were a few missing elements. I have already mentioned some drawbacks, but most of it was on the administrative level of things. When we checked in, I explained that our flight didn't leave until 5pm and we wanted to have late check out. We were told by Denisse the concierge if our room wasn't rented out on our day of departure it wouldn't be a problem. We called to find out the day before and were told Denisse wasn't there so no one could answer our question. I thought a luxury hotel had a concierge at the hotel available at all times. I called again the day of departure and we were told we could only keep the room for one extra hour and it would be $20USD per person. We were appalled because when we were at Grand Velas, it wasn't a problem. My better half had to go downstairs and remind them we are owners and that Denisse the concierge was supposed to take care of this issue and we have been trying to resolve it since the day we checked in. After that, we were allowed to keep the room until 3pm. They hadn't arranged our transportation back to the airport either which is in our contract so it was kind of frustrating that my better half had to go downstairs just to handle the situation. I run an office, and this should have never happened. Yes, the hotel patrons are important, but it's us owners who have really kept Grupo Velas going so you need to treat us better than that!

I do highly recommend this hotel to everyone, it is a beautiful small intimate resort meant for adults in love to enjoy a quiet relaxing vacation! I still feel the level of customer service at Grand Velas Riviera Nayarit is much better and the rooms were in better physical condition over there, but that could have a lot to do with the age of the buildings. I was notified by sales staff in August of 2011 that Grupo Velas is supposed to be building a place in Cabo as well as Costa Rica and the Dominican Republic. So far there is no word on when and if those will open, so for now it's time to renovate what you already have! We have paid A LOT of money as owners so we expect to see rooms that are a little better kept! When I go back, I am hopeful I will get a room in building 5 or 6 which was even quieter than the main building.

So 4.5 stars it is. We will definitely be back!!!!

Room Tip: Try buildings 5 or 6, it seems that they are newer and quieter.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, May 6, 2013
Casa Velas appreciates the time you have taken to give us your opinion and observations, please be assured that your comments have been very helpful and we are committed to improve all of our weak areas. I apologize for the inconvenience you had to deal with upon check out. It was wrong on my part,, I should have confirmed your request with my coworkers. Please know that Casa Velas takes highly in to consideration all of our guest comments, always working on pampering and making our guests feel at home. I hope that during your next visit we can have the pleasure to assist you in making a memorable vacation with the quality of a 5 star review.


DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Racine, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

Just got back from Casa Velas, Puerto Vallarta. Our first visit to Mexico not staying directly on the ocean. Well worth it for this resort on the Marina Vallarta golf course with it's own private beach club on the ocean anyway. The staff is amazing and takes excellent care of you. The food is great and you can use your all inclusive at the nearby Velas Vallarta property as well. One of our best vacations ever!

Room Tip: If you want a view ask for one viewing the golf course or pool. Ours wasn't but was wonderful re...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 13, 2013

We really liked the personal attention and boutique feel you get from hotel casa velas. It's the perfect place if you are not a fan of big, busy high rise hotels. The rooms were nice and the service was great. The only 2 downsides were that the beach 2 minutes away was not that great (although I think that applies anywhere in PVC if you are used to the Caribbean beaches) and , while the marina Vallarta area where this hotel is located is charming, next time I would prefer to stay closer to downtown.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire UK
Top Contributor
110 reviews 110 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 13, 2013

I stayed here for a week in March with my daughter
When we first arrived we were allocated a really dated suite, it was sub standard, the bath was cracked, the furniture old and only one bed ( I had requested 2 beds). After much protesting and threatening to leave, we were allocated a room similar to the ones shown on the web site.
This room was comfortable with a good en-suite shower room.
The service in general at the restaurant and the pool bar was very slow. Service at breakfast tended to be better than at dinner.
I think this has a lot to do with it being all inclusive, they have your money so it is not in their interest to provide quick service
All of the staff are pleasant.
The pool area is very nice with plenty of loungers.
The beach club is also lovely, the service here was much better.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Public Relations Manager at Casa Velas, responded to this review, April 23, 2013
Dear guest

Thank you for taking the time to express your experience here at Casa Velas. We appreciate and take into consideration all of our guest comments and from now on we will make sure to double check a room before assigning it to a guest. As for the food quality, we have recently changed our menu to include more options and variety for our guests. We hope you will visit us once again and experience Casa Velas, your home away from home.


DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

We had two rooms at Casa Velas for one week. One room was for our 17 year-old son and his school mate. The hotel grounds are beautiful and the interior/exterior spotless. Rooms are a generous size, including the baths, which include double vanities and large showers. The short ride to the beach club was convenient, swift, and pleasant. The staff was outstanding, always willing to help in any way, engaging, great at remembering our names, helping us with our Spanish etc. This is not a party place, it was quiet and our young men liked to go to Velas Vallarta to play tennis and hang out at the larger pool when they wanted to meet some other teenagers. There were some youngish men, 20's, who were trying to party at Casa Velas, getting the music at the main pool turned to country and horsing around in the pool etc. but otherwise it was very peaceful. There were no weddings during our stay and if the beach club had been closed, that would have annoyed me, as we used it part of each day. Try to get a room on the second level to leave your doors open at night for the cool breezes. The choices at the restaurants were fine, but limited, we loved the small portions, also the buffets, because we are not big eaters and we could take as much time as we desired. Room service is available 24 hours, which was great for our teenagers, and for us to enjoy morning coffee in our room. The concierge helped us charter a 45 foot sailboat with a crew for 4 hours, would highly recommend this, a little expensive, included liquor and food, so beautiful and relaxing, it was worth the cost. We are thinking of going back next year, overall, just really pleasant, and relaxing stay, (not cheap, as with most at the hotel, had an all inclusive package)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#8 Business Hotel in Puerto Vallarta
#9 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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