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“Fanstastic Adult All Inclusive” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #5 of 121 hotels in Puerto Vallarta
Racine, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Fanstastic Adult All Inclusive”
5 of 5 stars Reviewed April 21, 2013

Just got back from Casa Velas, Puerto Vallarta. Our first visit to Mexico not staying directly on the ocean. Well worth it for this resort on the Marina Vallarta golf course with it's own private beach club on the ocean anyway. The staff is amazing and takes excellent care of you. The food is great and you can use your all inclusive at the nearby Velas Vallarta property as well. One of our best vacations ever!

Room Tip: If you want a view ask for one viewing the golf course or pool. Ours wasn't but was wonderful re...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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878 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 13, 2013

We really liked the personal attention and boutique feel you get from hotel casa velas. It's the perfect place if you are not a fan of big, busy high rise hotels. The rooms were nice and the service was great. The only 2 downsides were that the beach 2 minutes away was not that great (although I think that applies anywhere in PVC if you are used to the Caribbean beaches) and , while the marina Vallarta area where this hotel is located is charming, next time I would prefer to stay closer to downtown.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire UK
Top Contributor
107 reviews 107 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed April 13, 2013

I stayed here for a week in March with my daughter
When we first arrived we were allocated a really dated suite, it was sub standard, the bath was cracked, the furniture old and only one bed ( I had requested 2 beds). After much protesting and threatening to leave, we were allocated a room similar to the ones shown on the web site.
This room was comfortable with a good en-suite shower room.
The service in general at the restaurant and the pool bar was very slow. Service at breakfast tended to be better than at dinner.
I think this has a lot to do with it being all inclusive, they have your money so it is not in their interest to provide quick service
All of the staff are pleasant.
The pool area is very nice with plenty of loungers.
The beach club is also lovely, the service here was much better.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Public Relations Manager at Casa Velas, responded to this review, April 23, 2013
Dear guest

Thank you for taking the time to express your experience here at Casa Velas. We appreciate and take into consideration all of our guest comments and from now on we will make sure to double check a room before assigning it to a guest. As for the food quality, we have recently changed our menu to include more options and variety for our guests. We hope you will visit us once again and experience Casa Velas, your home away from home.


DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 8, 2013

We had two rooms at Casa Velas for one week. One room was for our 17 year-old son and his school mate. The hotel grounds are beautiful and the interior/exterior spotless. Rooms are a generous size, including the baths, which include double vanities and large showers. The short ride to the beach club was convenient, swift, and pleasant. The staff was outstanding, always willing to help in any way, engaging, great at remembering our names, helping us with our Spanish etc. This is not a party place, it was quiet and our young men liked to go to Velas Vallarta to play tennis and hang out at the larger pool when they wanted to meet some other teenagers. There were some youngish men, 20's, who were trying to party at Casa Velas, getting the music at the main pool turned to country and horsing around in the pool etc. but otherwise it was very peaceful. There were no weddings during our stay and if the beach club had been closed, that would have annoyed me, as we used it part of each day. Try to get a room on the second level to leave your doors open at night for the cool breezes. The choices at the restaurants were fine, but limited, we loved the small portions, also the buffets, because we are not big eaters and we could take as much time as we desired. Room service is available 24 hours, which was great for our teenagers, and for us to enjoy morning coffee in our room. The concierge helped us charter a 45 foot sailboat with a crew for 4 hours, would highly recommend this, a little expensive, included liquor and food, so beautiful and relaxing, it was worth the cost. We are thinking of going back next year, overall, just really pleasant, and relaxing stay, (not cheap, as with most at the hotel, had an all inclusive package)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bismarck, North Dakota
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 3, 2013

If you're looking for a quiet getaway and like to sit down for a nice meal, then Casa Velas would be a good choice for you. The entire staff was amazing, especially Beny up in the lobby bar. They were very friendly and helpful when needed. As for me, I am more into the party atmosphere, so this is definitely NOT the place to go. There are 3 total bars on the property, and one of them is at their beach property, which you would take a shuttle to go to. The pool bar is only open 11:00-6:00, and their lobby bar is only open until midnight. Also, there are only 2 places to eat, of which most of the time is a sit down to eat meal. The food was ok, but not outstanding, and they are more concerned with presentation of the food than portion size. Personally, I prefer a buffet, so I can get in and get out. It was also quite expensive for what I was hoping. Their sister property-Velas Vallarta is a much more appealing property, with more people around and a much larger pool and outdoor area right on the beach.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, April 4, 2013
Dear Guest

Thank you so much for taking the time to express your experience in casa velas, your comments are very helpful to the hotel and they will be taken into consideration and hope to be highly effective and maybe on the near future you can visit again and enjoy our facilities please feel free to contact me if you need any assistance in your next visit.

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshalltown
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 25, 2013

My husband and I recently returned from Casa Velas. First of all let me say that the staff remains the shining stars of this resort/hotel. Staff continues to go out of their way to make your stay all that it can be. I only wish I could say the same about the management.

We arrived on a Friday afternoon. Check-in was swift and efficient as always, even though the hotel/resort was fully booked, due to two destination weddings being held at CV that weekend.

My husband I feel that the management was totally unprepared for having a full hotel/resort which led to many disappointments during our stay. To name a few:
• Buffet breakfast on Saturday and Sunday morning.
• Guests taking over the main pool sound system and playing loud music that may have appealed to their tastes, but not to others.
• Chair bagging around the main pool. The staff was running around trying to summon up enough chairs/loungers for guests to use.
• Screaming and hollering in the hallways at all hours of the day and night.
• We were told that children would not be allowed at the beach club. One day two children showed up at the beach club with their parents. After questioning the staff, it appeared that because of who the parents were, they were making an exception.
• Because of the weddings, the beach club was closed on Friday evening and Saturday afternoon/evening. As this is my husband and my favorite place to be when staying at Casa Velas, it always is a disappointment when we can not use facilities that we have “paid” to use during our week stay.
• The menu at Emiliano’s has been extremely pared down. If you are staying for more than a week, it would be difficult to not get bored with the dinner offerings.

Even though there were disappointments during this trip, there were also many good things that happened as well. To name a few:
• The Beach Club, with the exception of Friday and Saturday night, was open for dinner every night that we were there. Again, the menu has been extremely pared down, but the staff and sunset/ocean views make up for the lack of food choices. The choices that they do have are delicious and the chef at the Beach Club is simply awesome. The servers, Rangel, Ramon, Juan Carlos, are excellent at what they do and constantly go above and beyond. It is because of staff like these 3 guys, that we are considering our 4th trip to CV.
• We spent most of our days at the Beach Club. Lunch was always delicious and served with a smile. Drinks were strong and plentiful. Again, the beach club staff, Rangel, Jorge, Ramon, and Juan Carlos do a truly exceptional job of keeping the guests happy.
• Our room was spotless. We have requested and received the same room the past 3 years. We highly recommend a room with a Jacuzzi tub on the patio/terrace.
• Benny continues to serve evening drinks on the terrace with a smile on his face at all times! However, his hours have obviously been cut as although resort information states that the terrace bar is open at 4.00pm, Benny did not start on any afternoon until 5.00pm!!
• Cruz and Edgar and were great each morning as they served breakfast at Emiliano’s on the days it was not a buffet.
• Bernadino, Jorge, & Daniel were awesome evening waiters at Emiliano’s. What food we ate there for dinner was delicious—just wish there were more choices as some of my favorite dishes are no longer on the menu. We especially loved the Mexican coffee one night!
• The spa---what a delight! Emma, Veronica and Selma all provided exceptional customer service and wonderfully relaxing treatments.
• The resort, as always, is exceptionally clean. The staff works so hard at keeping CV beautiful.
• Airport transfers to and from the resort were quick and efficient.

There were children staying at the resort, but were fairly unobtrusive. There were adult guests who caused more issues than any child could ever do! However, my husband and I wish that the CV management will change this hotel back to "adults only" as the idea of “adults only” is what drew us to CV in the first place. Hopefully then we will have reason to continue calling Casa Velas our “Home away from Home”.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, April 4, 2013
Dear Guest,

Casa velas appreciates the time you have taken to give us your opinion and observations, I would like to officially confirm that we are an all adults resort once again, Mainly and taking in consideration all of our guest comments in order to improve guest satisfaction. As for the service provided in our swimming facilities and restaurants we are compromised to take action and improvement. We invite you to return, This resort will always pampered our guest and work on exceeding expectations; this will always be your home away from home.

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T: +52 (322) 226 6691
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 24, 2013

Lets get the negative out of the way right off the bat.
We checked in and the package that my traveling companion booked through RCI had been replaced with one twice the $$. My friend did not want to make this a stressful moment for us, so she just signed and we began our trip, but I have to say the check in process was less than ideal. They should have looked at her confirmation, called the travel group and sorted it out later once we checked in, but they made us sit and wait for over 45 minutes. No bueno.
ANYWAY... on to the trip.
Casa Velas is a three minute private, always available shuttle ride from the beach club, which is where we spent almost the whole trip - with one of the nicest staff's and best eternity pool. The people we met there, the service we got from the staff, the view, the cleanliness, the willingness to meet our every request with a smile - Wow.
The guests we had experiences were all first rate, respectful, interesting people.
The constant attentions from Jorge, Daniel, Jose and the lovely hostesses at the hotel restaurant Emilliano's, were enough to right any of the front desks rather stiff reception (a theme in that area which persisted the rest of the trip there by the way).
For the most part we just rellllllaaaaxed, and let the cares of the day drift away.
We visited the larger property by the beach, which was quite nice, just much louder than I prefer.
ALl inclusive, even at the rate we paid - well we could not eat and drink enough to make that even out I don't think, really - but the luxury feel of everything was enough to make me not worry. Top shelf this, a little extra that, another smile, another gracious hand helping me from the shuttle ... excellent.
Another nice note, our safe was broken twice, (the computer chip inside was malfunctioning) and to make sure we felt safe leaving our valuables there the maintenance guys were there in a flash and replaced it for us with no fuss.
Special people:
Jorge
Rosy
Rahel
Daniel
Jose
Hostesses
Other guests
Pedro the wonderful peacock who visits at every meal
Fred, my favorite little turtle in the fountain pond out front


I WILL return.

Room Tip: We chose a double queen room facing the golf course with a dip pool. 105 I believe. It was nice. And...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puerto Vallarta
#2 On the Beach Hotel in Puerto Vallarta
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 Romantic Hotel in Puerto Vallarta
#5 Business Hotel in Puerto Vallarta
#8 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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