Firstly we want to say, without reservation, that we love the staff. We love the food. We love the two locations.
We hate the way management is changing the formula that brought us back four times.
Casa Velos is no longer a "boutique" hotel..........children are now welcomed, buffet meals are a regular feature, the beach club is only open when someone"(?) decides that day that it should be open, and drunken destination wedding guests are allowed to take over the pools and party until 2.00am.
A new Marketing/Planning Dept is needed to help Management determine which part of the vacationer market they are aiming for. At the moment they alienanting almost everyone, most certainly regulars who want a return to the peaceful setting that made it so appealing in the first place.
We are really sad that we have to write such a negative review but we blame Management entirely. We can only hope that comments like this will bring about changes.