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“Perfect” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #5 of 121 hotels in Puerto Vallarta
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Perfect”
5 of 5 stars Reviewed December 28, 2012

Casa Velas Boutique Hotel is absolutely beautiful. Serene gardens, gorgeous pool, laid out in style and comfort. The service is impeccable. A 2 minute drive in their hotel van brings you to the elegant beach club where my husband and I had a lovely Asian influenced lunch and swam in the ocean, relaxed in cabanas, showered, and then were driven back to the hotel. A perfect afternoon.
We dined in the hotel, a lovely place overlooking the pool and the golf course. Everyone in the hotel is courteous and attentive.
We stayed in Room 202, with a hot tub on the terrace overlooking the golf course. Comfortable, romantic, a truly enchanting place.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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882 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 21, 2012

I am disturbed by the news that Casa Velas is planning to allow children, starting in January.

We spent a glorious, quiet, relaxing week there in May 2011. We met a couple from England at the resort and have become good friends. So good, that the four of us have made reservations to return to Casa Velas in May 2013. Our friends were so impressed in 2011 that they bought into the resort. I'm waiting to hear from them whether they're ok with the adult-only status about to change to families (absolutely classic case of bait-and-switch...but I doubt that legal concept has any footing in Mexico).

We have our air fare and our hotel reservations and probably will still go in 2013. But if the ambiance and the serenity are compromised by this change in resort policy, it will be the last time we stay at this resort.

Stayed May 2012, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 14, 2012

My wife and I returned just days ago from our second, week-long stay at Casa Velas. We loved the resort the first time around, and the second time was no different. The resort is small, having only 80 suites. We visited during the low season, and at times had the pool and beach club all to ourselves and in fact one night while dining at 8pm, we were told we were the first diners at the restaurant. The most guests we saw in any one place at once were 10 people....simply amazing to have such privacy and peace.

The resort is situated in the midst of a quiet golf course, about 1/4 mile off the beach. Some might find this concerning, however I urge you to give it a chance. The beautiful resort is worth it! The grounds and facilities are well maintained and gorgeous. The resort is so peaceful and quiet, it is easy to truly relax and enjoy yourself. The staff is very friendly and well-trained in service. It is a real treat to be greeted by name by staff whom you have never met before, and welcomed back by others who recall you from previous stays. Benny at the terrace bar is always a hoot, and dotes on your every need. Edgar is the star amongst the very good breakfast and lunch staff. Lluvia at the front desk was always very sweet and helpful. And Jorge is very pleasant as he helps you with baggage and on trips to the Beach Club.

Oh, the Beach Club. To make up for not being on the beach, Casa Velas has it's own private beach house just a 3 minute shuttle van ride away. Here, you can sit beside the infinity pool and jet tubs and lounge in deck chairs. You can also lounge on the beach itsself if that is more your thing. You can enjoy lunch and snacks from the menu here, featuring some staples and asian-themed fare such as the delicious tuna sashimi and sushi. The shrimp burrito is also very tasty. And from experience, the bloody mary's are top-notch. During high season, I believe they also serve dinner here, but during low-season understandably they do not.

There are no buffets at Casa Velas, only the gourmet restaurant Emiliano. The menu here is varied, with many mexican staples at breakfast (LOVE the chilaquiles!) and more european/continental fare at dinner. There is a good variety of entrees for dinner, however we found the desserts to be the real weak spot of all the food. Often during breakfast, the resident peacock, Pancho, will visit your patio table looking for some bread. A real plus is that the staff are so accommodating, if you don't see something on the menu that suits you, just ask. They will do their best to whip something up to please you, and also have a lot of things not on the menu (such as delicious fruit sorbets).

You may also order from a poolside menu, and 24 hour room service. It is very nice to have all the options and not have to worry about making sure you could eat when the mood struck.

A final note, during our trip my wife unfortunately required the services of a doctor. Casa Velas was extremely helpful and summoned a very good doctor for us in under 45 minutes right to the hotel. We were very appreciative in their assistance.

Thank you Casa Velas, and we hope to return again soon!

Room Tip: The Grand Class suites with the private plunge pool are very nice for those who like to sit and enjo...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 13, 2012

The Velas Brothers ask us to "make this your home in Mexico " and we have ! Casa Velas is a wonderfully welcoming , elegant , calm oasis. Once you enter through the gates one can feel the difference. This is unique in Puerto Vallarta, an adults only resort. This is the reason that we changed our membership from Velas Vallarta to Casa Velas. We love children, do not interpret this as otherwise but we love our special time together. It is lovely to return to special members of staff that we have come to know over the years. It is nice to welcome new staff members. To reacquaint with fellow owners or meet new friends. Yes we do this at Casa Velas. The facilities are wonderful. The Beach Club, the pool area, the Spa and lobby bar never let us down. Emiliano's , with Chef Luis and Captain Manuel and his staff delight our culinary expectations. Changes are becoming more constant and diverse in the menu. In the evenings Benny looks after us at the Lobby Bar. Our concierge is Angel. Nothing is too much trouble. Questions are answered, reservations are made, all in a most professional manner. Stefano is there each morning to make and advise re trips, ownership and he has a wonderful memory for his returning clients. Jorge's good humor and smile navigates us to and from the Beach Club and Velas Vallarta.
Why should this now be changed to include children ? Velas Vallarta, Grand Velas in both the Mayan and Nuevo Vallarta welcome families and children. We visit there with children and family and have a super time. I humbly suggest that you rethink the change in designation. You do have a Jewel, truly La Jolla. Market it as it should be, the owners and guests shall come and they shall thank you.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

My wife and I visited Casa Velas in November of 2010 and fell in love with the setting, food, service, employees, and quality...totally exceeded all expectations... and we are world travelers! We liked it so much that we came back a month later with our adult children as our christmas gift to each other. Since then we returned again in 2011 and are returning for the fourth time in December 2012. Four visits in 3 years speaks for itself along with the accuracy of the other top reviews that I just read again for 2012. Casa Velas needs to be a must do for everyone that appreciates the finer things in life as much as I hate to share their luxury with the rest of the world. Let us know if you have found another Casa Velas anywhere else in the world.

Room Tip: Never had an unacceptable room, but have always been in rooms furthest away from the lobby.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

Seven of us enjoyed a week at Casa Velas and the only downside was the weight we gained. It is a nice boutique hotel with very comfortable suites and truly excellent meals. A great relaxing vacation for all seven of us. The quiet pool area is a great place to actually finish the book you brought on vacation...

Room Tip: Ask for a top floor suite.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, December 12, 2012
Dear Guest

Thank you very much for expressing your opinion about your stay with us at Casa Velas Hotel Boutique, it is always a pleasure to know that we have exceeded our guest’s expectations on regards of the service provided by our dedicated staff and the food quality at the property.

We look forward to having the opportunity to welcome you again here at your home away from home

We wish you a merry Christmas and thank you again for your preference,

Receive warm greetings from Casa Velas!!



ANGEL GARCIA V.
Chief Concierge
Casa Velas
T: +52 (322) 226 6686
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed December 10, 2012

We went to Casa Velas for the first time in the Fall of 2011 and had the most wonderful trip. Came back this year wondering if we would like it just as much the second time. Well, there was no need to worry! Again, we had a fantastic time. We can not say enough good things about our Home away from Home. The staff are attentive, warm, welcoming and friendly. The food is 5 star for every meal, whether the Beach Club or Emiliano's. Special kudo's to Hector, Freddy and Benny for their amazing service.

During our visit in November we heard that the resort was going to allow children. This resort is not set up for children and thus families will be disappointed (the pool is not conducive to children, and there is not other activities/area for them). We also fear that the couples who do enjoy this place will find other places to go (that are not as nice). The long term viability of this resort will suffer.

We vacation with our children at the sister resort, Velas Vallarta, which is perfectly suited for families.

Why not focus on marketing this resort for its strengths?? If it is #2 in PV and every couple who visits believes it is paradise, then you have all the ingredients for success. Packages with airlines might work!

We will definitely return, and hope that the resort maintains its intimate appeal.

Room Tip: rooms facing the golf course are the best
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, December 12, 2012
Dear Guest.

Thank you for giving us the opportunity of being your host, want to thank you greatly for taking the time to share your great experience with us at Casa Velas, thank you very much for your high comments on our services and our restaurants, has always been our main purpose to provide a service that exceeds expectations and pamper you as a commitment.

Casa Velas it is the perfect retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta.

I am extremely grateful for your trust and support in this new stage which of course will come full of satisfaction because our mentality of serve with quality is ever present and so more families will have the opportunity to enjoy of this little slice of paradise.

Thank you again for choosing us as your home away from home it will be my pleasure to welcome you in your next visit; I wish you a merry Christmas and a happy new year!!

Receive warm greetings from Casa Velas.



ANGEL GARCIA V.
Chief Concierge
Casa Velas
T: +52 (322) 226 6686
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#2 Spa Hotel in Puerto Vallarta
#2 On the Beach Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 Romantic Hotel in Puerto Vallarta
#8 Family Hotel in Puerto Vallarta
#10 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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